Just grate as of 10am sunday the bt speedtest said

Your DSL connection rate: 160 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 118 kbps

All internal wiring is fine as are filters. BT this is to do with you. O and my phone is crackaling againe.

In reply to a post by Kimbug:

O and my phone is crackaling againe.

Run a "Quiet Line" test (147017070 option 2). If there's any audible noise, report it as a voice fault. Do not mention broadband!

Line fault reporting is 151 or 0800 800 151 call them when it's making noise so they can hear it, it works out even better .

Wholesale and Openreach take telephony faults extremely seriously, you might even get an engineer tomorrow morning. Any fault affecting telephony usually affects broadband as well so fixing it, should get your broadband working again.

On a side note, it's great you got a BT Speedtest when your sync speed was that low, even if the telephony fault doesn't fix it, BT will look into broadband faults with that!

Edited by deleted (Sun 23-Aug-09 10:43:03)

In reply to a post by paulbeattie87:

Line fault reporting is 151 or 0800 800 151 call them when it's making noise so they can hear it, it works out even better .

Wholesale and Openreach take telephony faults extremely seriously, you might even get an engineer tomorrow morning. Any fault affecting telephony usually affects broadband as well so fixing it, should get your broadband working again.

On a side note, it's great you got a BT Speedtest when your sync speed was that low, even if the telephony fault doesn't fix it, BT will look into broadband faults with that!

On the evening of the 18th of this month, I reported a voice fault which results the voice circuit being virtually unuseable and broadband not holding sync for more than about 10 minutes. The original fix date was the 20th, then the 21st, then the 22nd and now it's the 24th. I know for a fact that there are spare suitable pairs available so it should be a simple job. Unofficially but very reliably, I'm told that there simply aren't enough people on the ground to cope with the workload.

Quiet line should give the OP an indication of whether or not a fault is worth reporting and if it is, when. If possible, it's better to call 151 during the late evening but be prepared for a 20-30 minute wait for an operator.

Edited by Deadbeat (Sun 23-Aug-09 11:13:35)

When doing the quiet line test you should have all ADSL kit (including filters) unplugged from the line, ie. to rule them out as the cause

Ah yes, a very good point which I'd forgotten to add. In fact, use the NTE test socket if it's available.

If a crackel comes when the wind is up but BT dus a test when the wind is low. How can i convince that the line from the house to the pole is the fault and needs replacing.

In reply to a post by Kimbug:

If a crackel comes when the wind is up but BT dus a test when the wind is low. How can i convince that the line from the house to the pole is the fault and needs replacing.

Try calling 151 when the line is noisy.

It would be daft not to do that,,, when i do I here the crackel but what i do not understand is that thay do net seen to. I have checked all my phones and check out fine in another house.

So I have a noise on the phones the noise cannot be heard on the other side. but somtimes macks it hard to here the person i have called. I am st my wits end and boardband still 120-30 ish.

Hi Kimbug,

If your IP Profile has still not increased, I can take a look at it from here. Pm me your account information and I will see if there is anything I can do.

Thanks

Patrick,