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deleted
(deleted) Tue 11-May-10 16:44:02

Cannot access www.open.ac.uk - is it me ?

[link to this post]

Hi,
If somebody could try and access http://www.open.ac.uk please.
It has been down all day for me and it appears some people can access it.

many thanks,
Robin

Deadbeat
(knowledge is power) Tue 11-May-10 16:46:18

Re: Cannot access www.open.ac.uk - is it me ?

[re: deleted] [link to this post]

It's OK here..... But I don't use BTi.

deleted
(deleted) Tue 11-May-10 16:47:29

Re: Cannot access www.open.ac.uk - is it me ?

[re: Deadbeat] [link to this post]

Thanks for that - it could be BT then.
I will wait for a BT user to try.

thanks again.

Scoot
(regular) Tue 11-May-10 17:59:36

Re: Cannot access www.open.ac.uk - is it me ?

[re: deleted] [link to this post]

Works for me and I am on BT.

What router you using? are you using BT's DNS servers?

Have you tried flush dns in windows or using CTRL+F5 to hard refresh the page and have you tried clearing your browser cache/files etc?

Try using the IP for that address: http://137.108.198.32/ (Short Term Fix)

Edited by Scoot (Tue 11-May-10 18:00:58)

deleted
(deleted) Tue 11-May-10 18:09:33

Re: Cannot access www.open.ac.uk - is it me ?

[re: Scoot] [link to this post]

Thanks for trying.
I've tried 2 different laptops, two routers, ipconfig /flushdns, ctrl + F5, cleared browser cache, different DNS servers (OpenDNS) and the IP address you gave.
Still no joy.
It must be an equipment problem at the exchange surely ?
I think I am going to raise this with BT.
Does anyone know the best number to call ?

cheers,

Robin

deleted
(deleted) Tue 11-May-10 18:43:34

Re: Cannot access www.open.ac.uk - is it me ?

[re: deleted] [link to this post]

Just spoken to the Open University and they have had loads of calls from students on BT who cannot access the web site so it is definitely a BT related problem.

Scoot
(regular) Tue 11-May-10 19:45:33

Re: Cannot access www.open.ac.uk - is it me ?

[re: deleted] [link to this post]

If it wont work using the IP then its not DNS related.

Maybe your BT IP range has been blocked by the site? What page error do you get when you try the IP URL?

Can you successfully ping the IP address?

deleted
(deleted) Tue 11-May-10 20:05:22

Re: Cannot access www.open.ac.uk - is it me ?

[re: Scoot] [link to this post]

I just get the page that says Internet Explorer cannot display the webpage, there is no error number.
I cannot ping the IP address.
Yes it could be the OU have blocked a range of addresses in error.
I will give them another call.

thanks,
Robin

deleted
(deleted) Tue 11-May-10 21:12:53

Re: Cannot access www.open.ac.uk - is it me ?

[re: deleted] [link to this post]

I've just found out from a friend that lots of BT users cannot access academic websites i.e. those ending in .ac.uk.

deleted
(deleted) Wed 12-May-10 07:42:00

Re: Cannot access www.open.ac.uk - is it me ?

[re: deleted] [link to this post]

With BT
Works for me with IE8!!

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