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deleted
(deleted) Mon 11-Jul-11 09:28:27

BT charge for missed customer visits

[link to this post]

Does BT apply their engineering charge for an engineer visit, when the customer does not keep the appointment?

Is the charge still £156 inc VAT?

deleted
(deleted) Mon 11-Jul-11 09:46:49

Re: BT charge for missed customer visits

[re: deleted] [link to this post]

I believe they do, yes.

Garyilka
(knowledge is power) Mon 11-Jul-11 16:36:13

Re: BT charge for missed customer visits

[re: deleted] [link to this post]

The letter I had from BT prior to installation said that in the event of not being in when the engineer called for the pre-arranged appointment then 'a charge may be levied'. It didn't give any indication of what the charge would be though..........

ffox
(member) Mon 11-Jul-11 20:53:57

Re: BT charge for missed customer visits

[re: Garyilka] [link to this post]

What should the customer charge BT if the engineer doesn't turn up?

Plusnet Value Fibre, Netgear WNR 1000, St Ives Cambs

deleted
(deleted) Tue 12-Jul-11 18:12:29

Re: BT charge for missed customer visits

[re: ffox] [link to this post]

The same as they would charge you.

olisun
(fountain of knowledge) Wed 13-Jul-11 10:57:15

Re: BT charge for missed customer visits

[re: ffox] [link to this post]

In reply to a post by ffox:
What should the customer charge BT if the engineer doesn't turn up?

BT tried to charge for a failed installation and sent me a bill of £256.

I replied back saying, I will pay the £256 provided BT pay me for the loss of earning for taking the day off (I am a contractor).

End result, BT cancelled the charges.

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