Help please with what to do next

I live 800 meters from the cab so 11 months ago I could only order bt option 3 with fibre as I was told I could only get 8 meg down, to cut along story short once 17a came in I was getting 38meg down and 2 meg up.
I checked the the checker a few weeks ago and it said I could get infinity so ordered it as the extra upload would be great my modem shows I can get 7 meg up.

Anyway I got the activation date and was told i was upgraded but the upload stayed at 2meg, I rang loads of times to moan and was told I need to wait then another person told me to reboot the router, somebody else told me to leave it off for a few hours then turn it back on again and I stil get 2 meg up.

Eventually they said they would send an engineer out he came and said I'm still on the 2 meg up circuit and not the 10 meg and there's nothing he can do, but he did confirm my lines capable of 7 meg up.

I rang back but bt have now closed the case and said I should be happy with the 2 meg as they have done extensive testing my lines only capable of 1meg up and 15 down. I'm stumped at what to do next I only had a few months left on option 3 with fibre and now I'm locked into a new contract with the same upload.

I feel so frustrated but I can't get through to somebody that can help, any suggestions would be really helpfull.

Register on the BT community forums and contact the mods http://community.bt.com/t5/BT-Infinity/bd-p/BTInfinity

I've done that and got in touch with a really helpfull guy but he can't help anymore either, he basically said the same they are telling him my lines not capable of more than 1 up and 15 down after there extensive testing lol. even though I get 37ish down and 2 meg up. It seems to me that because computer says NO I'm stuffed. It's just so frustrating as my snr on the upload is at 17 so theres loads of room for more.

Email the CEO to complain.

After that, migrate.

Time to formally complain, here: https://bt.custhelp.com/app/contact_email/c/5642,5676

After that, migrate.

There was a discussion of this not long ago. Not sure if it was the same poster, but probably not.

I got the impression it was Openreach or Wholesale that wouldn't play. If so, migration wouldn't help.

Edited by RobertoS (Tue 17-Apr-12 22:52:47)

I meant to BT Business Infinity

So would they sort it out?

I believe they have UK staff, so would be better placed to sort it out than anyone else.

They would also need clout, if what I remember is correct. I'm surprised you haven't found the thread .