Post deleted by cnr500

Apart from explaining the problem to the engineer, is there anything else I should ask him to check/carry out?

The engineer should be carrying out an end to end PQ test, look over their shoulder as the test runs, look for red crosses or grey exclamation marks rather than green ticks, ask the engineer to explain the results.

Ask them to run a manual sync test, noting the sync rate, snr, and theoretical max sync. Ask them to rerun this test on the incoming pair (where the line enters the premises. Ask them to check that with the SSFP removed all other extension points carry no dial tone.

If the sync rate doesn't vary between the two test points, ask that they ring the FTTC SMC and request a recalc of sync rate, this should be done upon completion, or if the capped sync requires removing to continue faulting.

Good luck.

Where are you in the country ? It might be me !

FYI, Zarjaz is a BT engineer installing FTTC. So trust him.

He didn't explain SSFP. That's Service Specific Face Plate, i.e. the filtered faceplate that should have been fitted to the master socket, and that your modem should be connected to.

^{Edit - If anyone read this before the edit, the bits deleted were because I confused the OP with another.}

Edited by RobertoS (Sun 27-May-12 22:52:22)

And to conclude the clarification (as I am the one who typed "SSFP fitted at the NTE5/A"), NTE5/A is the designation of the "master" socket with the split front, the lower removable half being the end user's responsibility.

Many thanks for all the replies. The engineer was really knowledgable and soon sorted out the issues on the line, all the internal wiring faults were rectified and the test equipment gained a signal which was not possible when initially installed. The fault on the line was soon removed. The engineer said that the speed would be increased within 72 hours and that I should get the predicted speed of 10 but unfortunately the speed is still only 3.2!

Is there anyway I can check that BT has requested the speed to be increased? Can I check my profile with BT?

Is it possible that the speed has been increased by BT but the line is incapable of handling a speed faster than 3.2?

I'm calling BT again tomorrow, it certainly seems as though all the physical work that could be carried out has been completed.

Any other ideas would be greatly appreciated but it appears that despite all the work on the line inside the house, the line from the cabinet to the house is preventing a speed faster than 3.2 and it won't be possible to resolve this.

The engineer should have rung the FTTC SMC and asked for a recalc. Did you see any test results on the engineers test kit, sync rate and the like ?

Yeah, the engineer should have requested the reset and re-tested while he was there. Some may not be aware of this though, as may people deliberately trying to get a DLM reset by Openreach get rather inconsistent responses.

Many thanks for the replies. The test on the line achieved a speed of 4.2 Mbps and that is unfortunately the highest speed the line can take. It is under half the original predicted speed but as the line from the cabinet to the house is causing the problem there isn't a way of improving the speed.