Can't see how it would be fair for them to charge you for the effects of "corrosion or damp".

So they've fitted a line, done all the required, a drip loop, mastic in the hole, not siting line plant in clearly damp areas .. and then the owner allows damp ingress in to the property, or just spills a drink on it, or lets their pets pee on (Oh yes) Why should this be repaired free of charge ?

In reply to a post by Zarjaz:

So they've fitted a line, done all the required, a drip loop, mastic in the hole, not siting line plant in clearly damp areas .. and then the owner allows damp ingress in to the property, or just spills a drink on it, or lets their pets pee on (Oh yes) Why should this be repaired free of charge ?

The way I took the wording "within the boundary of your property by things like trees, building works, corrosion or damp" was that they were quoting external events in as much that trees don't usually grow indoors. I accept that the phrase could refer to internal events though I think it would be unreasonable for them to charge for the repair of a cable external to the property walls due to damp, since it sometimes rains in this country.

How long before BT do the same as the water companies and start terminating at the property boundary and anything inside the property boundary is down to the home owner?

That is almost what is happening here except that the only people you can get to fix the line from the boundary to the NTE are BT as they consider it their property. And if it's their property and the failure is not directly caused by the homeowner then BT should pay to fix it.

How long before BT do the same as the water companies and start terminating at the property boundary and anything inside the property boundary is down to the home owner?

As soon as Openreach put the master socket on the boundary, as water companies do the meter!

In reply to a post by FelixTCat:

As soon as Openreach put the master socket on the boundary, as water companies do the meter!

They almost started by having an external NTE mounted on the outside of the building. Not sure that has got very far.

In reply to a post by jchamier:

In reply to a post by FelixTCat:

As soon as Openreach put the master socket on the boundary, as water companies do the meter!

They almost started by having an external NTE mounted on the outside of the building. Not sure that has got very far.

That was partly due to people complaining that they had to take a day off work if there was a problem.

In reply to a post by FelixTCat:

As soon as Openreach put the master socket on the boundary, as water companies do the meter!

Just had water meter fitted.....



UNDER SINK, where pipe comes into house, for free. If I wanted it fitted outside at boundary. It would have been £120.

In reply to a post by JohnR:

UNDER SINK, where pipe comes into house, for free. If I wanted it fitted outside at boundary. It would have been £120.

Sounds unusual. Typically all the water pipes on the customer's property is their responsibility, including repairs and leaks. The water meter usually sits just outside the property boundary, forming the demarcation point.

I guess it works in your favour though, since if your supply pipe leaks on your property it will not register on your meter.

I need to know when and where the BT charge of £129.99 applies.

BT want an engineer to visit. but want to avoid the charge.

Is the charge applied just for the engineer to visit? Is it applied if he finds a fault in the house or applied if he fixes the fault?

If the engineer finds something and its chargeable to fix I want him to stop.

Might just need a new faceplate/nte box witch is up to BT to maintain.

Except within a warranty period, the faceplate is not up to Openreach to maintain.