What�s Support like these days?

I�ve just discovered that FTTC became available from my BT cabinet in the last week or so. Speed and cost plus a few other factors suggest a possible change of ISP rather than an immediate my current provider.

I was a happy BT Broadband customer for more that three years. At least two line issues were fixed. Then Support was shunted offshore. Communication was so poor when trying to resolve a minor problem at the end of 2005 that I had to move on. Have things improved? My line rental and call tariff is still with BT so if Broadband support is any good they might suit my needs.

Basic support is pretty useless for anything apart from the most standard issues (sometimes even then).

The forum mods usually get things sorted. However they have long queues (presumably because the rest of support is so useless), so normally pretty much a week turnaround even once you have attracted their attention.

General reliability is pretty good, so with luck you won't need them.

Edited by StephenTodd (Tue 04-Feb-14 12:23:49)

Based on other post, be aware if you use BT hardware they do not respond to ICMP/ping on the WAN interface.

Thanks for that info

Thanks for your reply. It sounds very much as it was when I left...

Take a look at Plusnet perhaps? You can keep your BT landline like I did if you wish. If you do keep it, it now costs £2.50pm more and there will be an FTTC setup charge that you evade by taking PN landline.

A static IP address is a one-off £5 so tbb BQM works if your router will respond to the pings. The 582n they supply does, but its wireless isn't brilliant.

But replace the awful plusnet router.

Is this model router a common problem for them ? Or perhaps your mate just has one thats not working up to scratch?

It's perfectly OK for the vast majority of their ~780,000 customers. Otherwise they wouldn't be supplying it.

The poster isn't even on landline broadband and hasn't been for a considerable period.

I joined Plusnet about two years ago, and already had a decent router. When that packed in I decided to give the Plusnet one a try.

After a while I began to doubt its wireless capabilities, which importantly is the only significant complaint about it, although it wasn't too bad for free. (Postage cost). I now have an ASUS which is quite good.

Don't forget that wireless LAN is very susceptible to surrounding ones.

In reply to a post by RobertoS:

After a while I began to doubt its wireless capabilities.

That was always a complaint about the Thomson/Technicolor routers on BE and O2. Good routers (not as many options as an ASUS or Draytek) but poor on WiFi.