We have tried 2 different hubs and 2 different white boxes (I think this is the infinity bit??? So I didn't need separate filters on each phone)

Changing the white box (modem) won't make any difference. It sounds like interference rather than specific hardware issues. Need to use inssider as others have suggested to see how congested the wireless is and see if there are some decent free channels you could hop the wireless over onto.

I had this problem with a wireless TV extender, it totally destroyed the 2.4Gb band but the 5 Gb was less affected. I just binned the extender , now ok.

In reply to a post by sikantired:

I had this problem with a wireless TV extender, it totally destroyed the 2.4Gb band but the 5 Gb was less affected. I just binned the extender , now ok.

What ????

Sorry. I'm thick as far as these things are concerned.
what's an extender?? What do I need to replace? And from where?
Been thinking about all this loads overnight and it really has only dropped out over the last 2 months maximum. But completely over the last 2-3 weeks.

As already suggested, get a copy of inSSIDer installed and running to identify the other channels in use. You may or may not see congestion.

If you have a friend who has good WiFi, take your hub and devices to their house. Power up your hub, no need to connect to a phone line, and see if you can connect to the management pages. If you can then the hub is fine and your environment is the problem.

Is your hub close to power cables or your consumer unit? Do you have a plasma television and has it started playing up? what happens if you turn off everything in te house - including lights and fridge freezer - at the consumer unit and just have one circuit to power the hub? Is te hub in an adjoining wall? Has te neighbour bought a new TV or moved things around? Is the neighbour a radio amateur?

I would suggest then unplugged and totally turning off devices to try and see if its any one device.

Based on what you've said I would start with the PS4

NOTE: The new consoles with their always online modes do need the power pulling out, not just the soft off button pressed.

This appears to be the earlier version 2, free.

http://inssider.en.softonic.com/

There is a version 3, which was also free.


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As others have implied, inssider is designed to show Wi Fi signals only, ie it "only understands Wi Fi protococol/language", so although some channels may appear to be clear, that is because the Wi Fi circuits are avoiding them, due to non-Wi Fi items "hogging them".

It may be worth setting the the Wi Fi Channel in your own router to "Auto", so that it can "frequency-hop". Your other devices are designed to cope with such automatic changes - so you should not need to change any of them.

Other aspects could be the location of the router within the new house.

For example, is it in a restricted area such as "the cupboard under the stairs", almost surrounded by foil-backed plasterboard, as suggested by Andrew?

(Foil-backed plasterboard has been used in houses for more than 50 years; and of course, may have been used when alterations have been made to even older houses.)

Have other metallic objects gradually been piled up around it, eg bikes, biscuit tins etc?

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With inSSIDer, you should download it on to Wi Fi equipped laptop. In the present situation, you may have to do this using an Ethernet cable directly from laptop to router.

Install it etc. It is relatively easy to use.

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An additional way is to download CONNECTIFY to the laptop.

This allows the laptop to operate as a WAP (Wireless Access Poinjt), just as the router is.


Then try connecting some of your other devices to that CONNECTIFY Wi Fi circuit. This gives you the ability to try different locations around your house.

If those other devices manage to maintain that CONNECTIFY connection, then it suggests that you may have a faulty router.

One aspect to be wary of. CONNECTIFY closes down after about 40 minutes; but you can re-start it etc.

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With ALL Wi Fi devices, the transmitted power levels are incredibly small.

It is like trying to light your complete house interior at night, with a single, small LED. (A single typical candle emits more light/power.)

I'm personally thinking you've just been extremely unlucky and have two faulty BT home hubs.

To not see the network AT ALL is strange. If this occurs even with the laptop next to the router I would say it's faulty.

If it works by the router but not further away it's likely to just be the wireless doesn't go that far.