In reply to a post by vimto_girl:

BT provide a mini booklet to the customer with the Hub on Infinity installations. It says "The first three days after set-up (heading). After you've installed your Hub, it can take about three days to establish the fastest, most reliable broadband possible on your line". What do you think is clueless about that?

Sadly BT retail seem to have not been trained properly for FTTC compared to ADSL.

In reply to a post by subaru_swift_kls:

6. Data rate: 8158 / 60527
7. Maximum data rate: 8331 / 60490
8. Noise margin: 6.2 / 6.1
9. Line attenuation: 0.0 / 23.0
10. Signal attenuation: 0.0 / 20.9

Looks similar to mine, slighly better download, slightly worse upload.

Max:	Upstream rate = 9717 Kbps, Downstream rate = 58636 Kbps
Bearer:	0, Upstream rate = 9587 Kbps, Downstream rate = 52092 Kbps

Link Power State:	L0
Mode:			VDSL2 Annex B
VDSL2 Profile:		Profile 17a
TPS-TC:			PTM Mode(0x0)
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	 5.8		 6.2
Attn(dB):	 21.3		 0.0
Pwr(dBm):	 12.8		 6.4

Edited by jchamier (Wed 07-May-14 19:30:00)

In reply to a post by RobertoS:

I've noticed in your replies to others that you always adopt a very antagonistic tone, as though the rest of us are idiots . It isn't necessary. It is possible to disagree in a less confrontational manner.

If you call BT Retail support you will be told ten days. You can also get rubbish such as the OP was given.

That is correct about the three days. It is also the first mention on these forums of such a booklet. For that, I thank you - but not for the way you give it!

In particular, there is no way the sync speed is expected to rise after the initial connection, and "fastest, most reliable broadband possible on your line" is self-contradictory, as you well know.

The advice given to the OP by phone was simply incorrect, and therefore unacceptable.

Booklet userguide here Bob.

http://bt.custhelp.com/app/answers/detail/a_id/46549...

Great, thanks . I'll browse some other time - not eaten this evening yet apart from a few biscuits.

I am sure that this is a common problem.

I've been on Infinity 2 for 12 months, ECI modem and HH3.

Estimated speed 53 and 15.

When settled down I got 53 and 9.5.

Today I am getting 40 and 11.

I managed to raise the 9.5 a couple of weeks ago by resetting HH3 a few times.

What I find interesting is that my Max Achievable Speed is now 41 when it was 53. Max Achievable Speed for upload is 20.

The way it is wired is line comes to original small black box on outside of house, this then goes to a star system of wiring for phones. The fibre is tapped out of the black box and runs to a new faceplate. So the star system is not back wired.

When you consider very few people post in this forum compared to the customer base of BT, the service is poor. Most people have no idea what speed they are running at.

Keith

Edited by deleted (Thu 08-May-14 12:32:48)

BT BROADBAND AVAILABILITY CHECKER
Telephone Number ********* on Exchange TETFORD
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
ADSL Max Up to 5 -- 3.5 to 7.5 Available
Fixed Rate 2 -- -- Available

For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.

Re the final sentence, true or false? It also happens to be what BT support staff will normally say on the phone.
_{Edit - a huge chunk of garbage by me deleted after ian72's intervention.}

Edited by RobertoS (Thu 08-May-14 12:55:29)

In reply to a post by keithwjones:

The way it is wired is line comes to original small black box on outside of house, this then goes to a star system of wiring for phones. The fibre is tapped out of the black box and runs to a new faceplate. So the star system is not back wired.

Do you mean a very small black box, or an external NTE?

Edited by RobertoS (Thu 08-May-14 12:44:21)

Sorry Bob, Vimto's original quotation of your post was correct - the whole thing was a single paragraph posted by you and quoted as such. Whether you agree with the response to it is irrelevant - look back at your post and you will see it was all a single paragraph and therefore should be quoted as such.

You have also left out parts of the actual quote in this quote. Vimto was disagreeing with the fact the quote should have been split up (as it wasn't in your original post) not disagreeing with whether it would fix itself the following day. I know you would be the first to complain about someone only quoting certain parts but your quote in this message is definitely misleading and a misrepresenation of the discussion.

In this case I think you need to step back, reread the thread and relax.

Ye gods and little fishes!

You are so right. My only excuse is that I did check twice before saying it was a misquote by vimto_girl. I did have a reminder today from an optician about being due for an eye-test .