The power plug from a Sky box should create no appreciable noise. The Sky box has an internal PSU and therefore the power lead is a standard lead with no electronics so very unlikely to cause noise (essentially just 3 wires and a fuse).

So along with the living room change around I also fitted a new openreach filtered faceplate Friday and these are my new stats:

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068343+NQ40316136
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 14/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:07:48
6. Data rate: 19999 / 79995
7. Maximum data rate: 22452 / 88321
8. Noise margin: 6.3 / 8.3
9. Line attenuation: 8.7 / 10.5
10. Signal attenuation: 8.7 / 10.5


Also my profile is back to where it should be:


FAQ
Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
73.06 Mbps

0 Mbps 77.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 73.06 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
12.01 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 12.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

That could of been down to the down time while you fitted the new filtered face plate.
When I get bad speeds I power down our HH4 and wait 5 to 10 mins before powering back up and it seems to resolve itself.

Paul

Not sure if you've read the rest of the thread mate, these were also how my original stats looked before having troubles a while back, I'd tried full reboots/resyncs on advice from here but these stats didn't come back to full speed until after the changes I made!

Edited by jorkila (Mon 26-Jan-15 09:37:28)

Does suggest that something in the room might be the cause of the problems.

Upstream is still a little low at 12Mbps on the test whereas you are syncing at 20.

My upload via speed tests have never been great mate, but is always there or thereabouts in real life situations.

Edited by jorkila (Mon 26-Jan-15 10:21:46)

I wonder if there is still a source of interference within your house that is causing problems with the upper part of the spectrum. If the potential Upstream is 20 and you are consistently getting just 12 then it could be possible.

Have you tried turning OFF and unplugging everything else in the house apart from the Modem/Hub and PC? Then running another test. If that returns 12Mbps it would suggest external interference or noise but if you get 18Mbps then you will need to find out what causes the drop.

I guess I worded it wrong mate, what I meant to say was during speedtests those are the kind of speeds I normally see sometimes better but in real upload scenarios I generally see nearer the 20Mbps

So after an electrical malfunction in my home yesterday my elecricity tripped at least 6 times before finding the faulty appliance and now my IP profile is in the low 60's

Spoke to BT online and the guy said he would reset my profile but did so without disconnecting me is this right and also my stats remained the same so I'm not sure if he's just reset DLM or if this is the same thing?