I don't think they can do it remotely, but you could try rebooting the modem.

If I'm honest I didn't think they could or if they could I would've expected a disconnect!!
These are my stats after reboot which are pretty much the same as before speaking to them!!

4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:03:15
6. Data rate: 17000 / 64391
7. Maximum data rate: 23005 / 90197
8. Noise margin: 6.9 / 8.2
9. Line attenuation: 8.7 / 10.5

I'm hoping that if I stay connected for a few days now DLM should bring it back up as my stats clearly state that my line is capable of full sync!!

Agreed

This is the first time I've seen my downstream noise margin above 6.5 when it's not been at full sync though.

In reply to a post by BatBoy:

I don't think they can do it remotely, but you could try rebooting the modem.

BT can, but it depends on who you talk to.
When I get huge speed loss due to faults on my line caused by rain, I just get in contact with BTCare via their link and they just reset my SNR back to 6.0dB and our router disconnects and re-syncs up using the new SNR value.

But like I said it depends on who you talk to, BT India don't reset the connection, however when speaking local BT Support they have reset our connection every time when our SNR has been reset.

Saying that, this is for ADSL 2+.

Paul

Edited by PaulKirby (Sat 31-Jan-15 12:13:26)

Yes, they can for ADSL but not for VDSL2 as it's owned by Openreach.

In reply to a post by BatBoy:

Yes, they can for ADSL but not for VDSL2 as it's owned by Openreach.

Ah, ok, that make sense.

Paul

In reply to a post by MHC:

Does suggest that something in the room might be the cause of the problems.

Upstream is still a little low at 12Mbps on the test whereas you are syncing at 20.

I wouldn't rely on the BT Speedtest giving accurate results in particular on the upstream side
I have seen it report figures like that , but some other speedtests and uploads via FTP provide results closer to the 20mbps sync rate,. typically 18-19mbps

So with my Homehub staying connected and DLM not raising my profile after almost a week I decided to contact BT again and boy are these lot reading from the script or what lol!!

After a router restart and Kishalay doing so called tests they ask my to disconnect all devices from the HH apart from my wired iMac and get me to do speed tests which obviously are satisfactory to what the actual HH is connected at, but obviously I know the profile has been lowered but I can't seem to drum that into them!!

This was the last message I got from them: Ok now that we have all the details I am writing a report and raising it to my tier two, then I will get the slots available.