The ISP doesn't control the sync speed.
I never said it did. This complaint is about "video stream buffering". Indicative of an issue with packet loss or delay. Since the aggrieved has a reasonably high sync rate (~65Mbps) it's unlikely that bandwidth - between the MSAN and the CPE - is the issue.
P.S. it would be interesting to read some evidence that aluminium pairs suffer more from noise than copper pairs. What sort of noise? Inductive noise? Noise from semi-conducting corroded joints? A quick google search unearthed nothing on the subject.
However it's common knowledge that signal attenuation is higher in aluminium, than in copper wire of the same gauge, due to higher resistive loss in aluminium. And of course with higher attenuation, there will poorer signal propagation, especially at higher frequencies, causing a lower signal-noise ratio across the subcarriers. But that lower SNR wouldn't in itself cause stuttering and video stream buffering.
As usual the fact that BT has locked down its CPE preventing us from examining our line statistics, including error rates, as they clock up - means we're all stabbing in the dark for answers. Which is just the way BT likes it. Information is power, and locking-down CPE devices is a way of dis-empowering the end-user, leaving them ignorant and unable to prove the cause of a fault.
Edited by deleted (Sat 14-Nov-15 20:45:55)