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Standard User deleted
(deleted) Sun 01-Oct-17 19:51:49
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Re: Poor speed


[re: athegn] [link to this post] 		 
Have you rebooted the HH4?
Standard User athegn
(committed) Sun 01-Oct-17 19:55:55
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Re: Poor speed


[re: deleted] [link to this post] 		 
Yes earlier today when broadband dropped out; been up now for over 10 hours. Also rebooted Hub (router) at same time.

Would a reboot of that help?
Standard User deleted
(deleted) Sun 01-Oct-17 19:58:55
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Re: Poor speed


[re: athegn] [link to this post] 		 
It may do. It wouldn't hurt.


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Standard User deleted
(deleted) Sun 01-Oct-17 20:01:41
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Re: Poor speed


[re: athegn] [link to this post] 		 
In reply to a post by athegn:
Yes earlier today when broadband dropped out; been up now for over 10 hours. Also rebooted Hub (router) at same time.
As I understand it, you have a modem connected to the phone line and a Home Hub 4 connected to the modem.

Please confirm that is the case.

If so, call the modem a "modem" and call the Home Hub 4 a "Hub" wink

Edited by deleted (Sun 01-Oct-17 20:02:35)
Standard User athegn
(committed) Sun 01-Oct-17 20:07:12
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Re: Poor speed


[re: deleted] [link to this post] 		 
As I understand it, you have a modem connected to the phone line and a Home Hub 4 connected to the modem.

Yes; will use your terminology.

Rebooting HH4 now.
Standard User athegn
(committed) Sun 01-Oct-17 20:14:22
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Re: Poor speed


[re: athegn] [link to this post] 		 
Left modem alone (I take it that if I do that the exchange will not see another disconnection?) but rebooted HH4; still low:-

https://www.thinkbroadband.com/speedtest/15068851542...
Standard User deleted
(deleted) Sun 01-Oct-17 20:17:06
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Re: Poor speed


[re: athegn] [link to this post] 		 
You either need to be patient or to book an engineer to troubleshoot your connection and reset your DLM.
Standard User athegn
(committed) Sun 01-Oct-17 20:21:28
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Re: Poor speed


[re: deleted] [link to this post] 		 
How long should I be patient?

Would booking an engineer cost £130 if dodgy face plate found?

Can DLM be reset with an online chat to BT?

Does DLM changes involve resetting my IP Profile?
Standard User deleted
(deleted) Sun 01-Oct-17 20:24:19
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Re: Poor speed


[re: athegn] [link to this post] 		 
1. Weeks

2. The charge is if the fault is found with your own equipment

3. Maybe, maybe not

4. Yeah, that's what I meant.
Administrator MrSaffron
(staff) Sun 01-Oct-17 20:31:18
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Re: Poor speed


[re: deleted] [link to this post] 		 
Okay so access the stats in what ever is the hub (though if a locked down ECI or HG612 modem obviously not possible)

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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