Just an update:
On Friday I called BT to complain and whilst I was on the phone they booked OpenReach to come today between 3-6pm, I called just after 6 to ask why OpenReach didn�t turn up and BT said, there was no engineer booked. Ho ho ho I replied, next phantom OpenReach engineer visit �booked� for between 1-6 Wednesday.

Gary

Hi Gary, I suggest you put ACR on your mobile phone - then BT could deny all they like... When I connect, "I" advise that I'm recording the call. I have used this successfully, when BT and others try to say that I never had such & such a conversation with them! Cheers, Les.

Thanks Les, fingers crossed I wont need it, I've just had a confirmation text that they are sending an engineer tomorrow between 1&6PM. I live in hope

Gary

Update!
A friendly Openreach engineer turned up today, noted that my In Laws were the first to be on infinity in the cabinet, also said that 29mb was a bit over optimistic for the distance from the cabinet.
He put his tester on and saw packet loss, he said he would have to go up the pole to check it there but would have to call another engineer to be there with him, he asked for my number and said there was no point in me staying and he would update me later.
He called me a few hours later to say that, he had replaced the cable from the pole to the house but it was a rein problem and they had narrowed it down to 2 properties, this would be passed onto the rein team (2 members) and it could be a while before they could look at it. He also said that even if the rein team narrowed it down to a particular property they had no power to enter or if they found the source of the problem, to insist that it was replaced/powered down.
The engineer said that the best my in laws could hope for was 20meg download.

I still live in hope

Gary

Well the mother in law has reported that the Openreach REIN team sorted the problem this morning, they were not a liberty to say what house or what piece of equipment was causing the problem (though it was obvious as they were in and out of one property this morning).
Its been a long road this one, good job I was persistent. The in laws will be staying with BT forever now )

Gary

In reply to a post by Gazzertron:

Its been a long road this one, good job I was persistent.

That's the sad thing with BT, you have to be persistent and keep on at them to get the issues resolved and it shouldn't have to be that way.

The hurdles and hoops I had to go through for 5 years to get Fibre was a joke, but glad I did.

The very good qualities of BT I think is if you are entitled for compo they are good and fair with that.

But glad you sorted everything out.

Paul

Speeds? (Sync and throughput).

I'll be going back this weekend to test and will report back in due course. The whole row of houses were all affected by the packet loss and re-syncs. The Openreach engineer did say that the Infinity estimate was wrong but they should get near 20meg download.

Gary

Router is now synced at 26.16 and 1.15!
The Think broadband speed tests are coming out at around 23meg down 1meg up,
The rein problem had a massive effect on their sync and packet loss. It would be nice to know what piece of equipment 3 houses down was causing the problem.

Gary

Sky boxes (old style) are a common cause, and as they were often connected to a landline, had an effective aerial to transmit by ....