In reply to a post by MHC:

So, what are your line stats?

Where are the wired speed test results?

If you want help, provide some detailed information for people to comment on.

It's hard work as the connection is so rank, my last reply took about 25 seconds to go up, I've added some stats there.

Bit like Audi saying to need to do an oil consumption test for 500 miles when the car is spluttering that bad you can't drive to the bottom of the street let alone 500 miles

In reply to a post by MrSaffron:

Checking for interference

Direct Ethernet test via a LAN port on the home hub (a) with other kit connected (b) with all wireless and power line kit turned off

here is any interesting one...

So hard wired there with nothing else, failed to test three times, two total failures and one it got to multipe thread download test (step 2 of 4) and just got no further.

Then immediately connected up the homeplug and wired into that and at times it went off the scale, ie off the rev counter hitting 100 plus and give a 74/19 result

https://www.thinkbroadband.com/_assets/speedtest/but...

Edit followed by a rubbish 19/7 or something...

https://www.thinkbroadband.com/_assets/speedtest/but...

Edited by deleted (Wed 25-Apr-18 16:03:45)

The stats we need are on the router. We need the actual line sync speed, noise margin (aka SNR or SNR margin) and attenuation at the minimum although link uptime would be helpful as well. If you don't know how to get them then let us know what router you have and we might be able to help (some routers don't display them).

The wireless test looks very odd as the x1 and x6 appear to be identical which with that result seems highly unlikely - hopefully MrS can look in the back end to see what is going on.

Those tests show there is something seriously wrong there. You really do need to test in the test socket with everything else turned off connected via a wire to compare just to rule out anything internal to the property.

In reply to a post by ian72:

The stats we need are on the router. We need the actual line sync speed, noise margin (aka SNR or SNR margin) and attenuation at the minimum although link uptime would be helpful as well. If you don't know how to get them then let us know what router you have and we might be able to help (some routers don't display them).

Its BT HH5 and have a HH6 that bought have been testing too, on the basis that its updated and has superior wi-fi and 4g filtering...can that be an issue too as we never used to have 4g in the area but thats changed as its brilliant now.

Downstream: 70932 kbps
Upstream: 19998 kbps

Cant find any noise levels

In reply to a post by ian72:

The wireless test looks very odd as the x1 and x6 appear to be identical which with that result seems highly unlikely - hopefully MrS can look in the back end to see what is going on.

Those tests show there is something seriously wrong there. You really do need to test in the test socket with everything else turned off connected via a wire to compare just to rule out anything internal to the property.

The first line socket that comes into the house, when ordered BT sent a guy (Kellys van) to come set it up, he put another socket in the hallway, looking back as mentioned he didnt seen that experienced, english not great and seriously lacking in tools...and has to be said common sense as he near put a 16mm hole through the wall to run a phone cable....

Both of those definitely have the stats (assuming you are using them as the modem as well and aren't using a separate modem). For the 5 it is via "Troubleshooting" and "Helpdesk". I can't remember where it is on the 6 but I know they are available.

In reply to a post by ian72:

The wireless test looks very odd as the x1 and x6 appear to be identical which with that result seems highly unlikely - hopefully MrS can look in the back end to see what is going on.

Those tests show there is something seriously wrong there. You really do need to test in the test socket with everything else turned off connected via a wire to compare just to rule out anything internal to the property.

This wireless test look any more normal?

https://www.thinkbroadband.com/_assets/speedtest/but...

What I still dont get is why can an upload be achieving a good speed but dl is way less than half.

EDIT - Regardless of these numbers...to post the above reply took over 30 seconds....that's the dark ages

Edited by deleted (Wed 25-Apr-18 17:58:51)

STOP THE WIRELESS TESTS

We need to establish if wired tests are good or not first.

Firstly you don't need to find the image link, you just press post the page URL

e.g. https://www.thinkbroadband.com/speedtest/15246686407...

This is a test you appear to have run but you have not linked to and is what would be classed as a good speed test, i.e. both download tests are similar speeds and get to their average speed quickly and hold it.

Figuring out what you did at the time of that test or what was not happening is the key, but it shows things do work, just need to find out what the variables are.