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Standard User deleted
(deleted) Mon 25-Jun-18 18:11:40
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Re: Sudden Infinity 2 speed drop?


[re: Zarjaz] [link to this post] 		 
Will be Qube contractor.
Administrator MrSaffron
(staff) Mon 25-Jun-18 18:36:41
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Re: Sudden Infinity 2 speed drop?


[re: john71] [link to this post] 		 
They can drop the it may cost warning, but after those who were found to be at fault were getting billed complained about no warning the warning had to be added.

So is it better to warn 'threaten' or keep people in the dark about the risk?

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User john71
(experienced) Mon 25-Jun-18 20:53:51
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Re: Sudden Infinity 2 speed drop?


[re: MrSaffron] [link to this post] 		 
Why would dlm be reducing the upstream noise margin when it�s been maxed out all along?


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Administrator MrSaffron
(staff) Mon 25-Jun-18 21:11:48
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Re: Sudden Infinity 2 speed drop?


[re: john71] [link to this post] 		 
No idea

Andrew Ferguson, [email protected]
www.thinkbroadband.com
See if your ADSL stats are any good | UK broadband availability checker | Speed test for PC, tablets and mobiles
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Tue 26-Jun-18 06:12:30
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Re: Sudden Infinity 2 speed drop?


[re: deleted] [link to this post] 		 
Qube going out for BT Retail appointments ?

Say it ain�t so ....


Zarjaz - "Yeah, well, that's just like, your opinion, man"
Standard User john71
(experienced) Sat 30-Jun-18 00:59:24
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Re: Sudden Infinity 2 speed drop?


[re: deleted] [link to this post] 		 
In reply to a post by partial:
Will be Qube contractor.


Had a further engineer, turned out they had booked a line test and boost visit, no fault found and said the line was exceptional for its length.. Engineer said they should have booked a superfast assurance visit. He tried to reset the DLM on his phone but didn't have a OGEA number to enter. BT say they may send a third engineer next week if it doesn't improve.
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