Another thing they keep doing is reducing the acceptable speed value, which pretty much confirms my original point. When we started with this connection we were told to expect at least 45 and then it was 38.. and now it's 25?? If that is not deliberate then I don't know what is.
I suppose next year it will be down to 20mbps that will be considered "GOOD" and it will not be because of BT profits of course....
As you have already been told, this is simply how the technology works. Its annoying, but there is nothing ANYONE can do about it, except roll out REAL fibre.
The target figures change because they originally were best case scenarios but now they adjust them according to real-world results, so they are more realistic.
Looking at your line stats, it looks like they have had a temporary error that caused it to connect at a slower speed. This may restore by rebooting the router, or it may be more serious and have become stuck.
I appreciate your frustration, your ISP should really be helping you sort this out and in that sense you are right to be frustrated. But they haven't "deliberately" made your connection worse, it is of no benefit to them to do that.