"You then used yours as an example of someone not getting what they paid for. "

I think you need to improve your comprehension skills, Ian, as I said I was happy with my own - as that was all that could reasonably be expected - the same being so with the OP's figures: I have no problems with my 80/20 and have never said otherwise.
Cheers, Les.

I comprehended your post just fine, I think you aren't comprehending mine but no matter.

"I'm on 80/20 with BT - and my figures are consistently 60/65 down & 14/18 up, and I have no problems with those figures at all."

Fin...