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Standard User mortmaru
(newbie) Tue 18-Aug-20 12:23:39
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Re: 3 WEEKS BEFORE AN ENGINEER CAN FIX BROADBAND???


[re: jpm] [link to this post]
 
In reply to a post by jpm:
It's a solved problem, you can get a 4G device sent to you if you're on a plan with an ISP that includes it.


It's not a solved problem because not everyone will have 4g signal available to them even if they have the device.

I am one of them BT/EE etc cant hardly get 2g signal the only one which is fairly solid is from o2 and that is not 4g.
Standard User mlmclaren
(knowledge is power) Tue 18-Aug-20 12:23:51
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Re: 3 WEEKS BEFORE AN ENGINEER CAN FIX BROADBAND???


[re: celad2001] [link to this post]
 
If your working from home yuou need a business connection or enhanced care adding to the account.

Issues across the UK affect all Openreach areas, if they need people from your area to cover another area then that is what happens.

As for this 'sin bin' list you speculate, its called being a residential customer and not taking priority over enhanced care lines and business grade priority connections.

So your choices are upgrade to halo or sort out a backup service via another infrastructure such as 4G or Virgin Media.

I'm currently planning to do some work from home and while I have Virgin Business Broadband currently I'm also getting a Fibre Line installed meaning I will always have connection.

Matt - Just a JitteryPinger (Reducing Jitter Soon)

10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Chef, whats next?
Standard User mlmclaren
(knowledge is power) Tue 18-Aug-20 12:26:40
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Re: 3 WEEKS BEFORE AN ENGINEER CAN FIX BROADBAND???


[re: mortmaru] [link to this post]
 
In reply to a post by mortmaru:
In reply to a post by jpm:
It's a solved problem, you can get a 4G device sent to you if you're on a plan with an ISP that includes it.


It's not a solved problem because not everyone will have 4g signal available to them even if they have the device.

I am one of them BT/EE etc cant hardly get 2g signal the only one which is fairly solid is from o2 and that is not 4g.


Well I guess any ISP that is truly dedicated to a backup service will supply you an O2 sim then.

Idea that broadband should have a backup isn't in the contract, its a best effort service not dedicated.

Matt - Just a JitteryPinger (Reducing Jitter Soon)

10 years in Technical Customer Service, Construction Trades and Administration - Now I'm a Chef, whats next?


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Standard User jpm
(regular) Tue 18-Aug-20 17:48:17
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Re: 3 WEEKS BEFORE AN ENGINEER CAN FIX BROADBAND???


[re: mortmaru] [link to this post]
 
Right, but dial up isn't going to help you either.
Standard User ian72
(eat-sleep-adslguide) Tue 18-Aug-20 17:50:28
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Re: 3 WEEKS BEFORE AN ENGINEER CAN FIX BROADBAND???


[re: jpm] [link to this post]
 
There is also the fact that if the line has problems then dial up may not work anyway - without the issue that almost no modern website would work at 56Kbps.
Standard User jchamier
(eat-sleep-adslguide) Tue 18-Aug-20 20:39:50
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Re: 3 WEEKS BEFORE AN ENGINEER CAN FIX BROADBAND???


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
IIRC, on a BT Business connection the 4G router and its SIM are supplied at Day 1. If a business wants its home workers to have resilient connections the bosses should pay for them. Or at least the cost difference.

Ha, amusing. I work for a Fortune 100 employer, a massive multinational IT corporation, with HQ in the USA. We withdrew any money for home broadband back in 2002 as "everyone in our industry has broadband at home", and they cancelled any corporate installed business services in homes. All countries.

If the employee could go to work but chooses not to at the moment, that becomes debatable.
My employer has decided that offices are staying closed, probably until at least Christmas, as this is safer. I assume the US insane Covid rates are a bias to these decisions. So, even a relatively "secure" employer is not funding business broadband or a backup connection, and also not permitting staff back to offices.

As we get into the winter period, with more rain and likely problematic broadband connections, some employers may remember why having employees in a reliable office environment was preferable!

20 years of broadband connectivity since 1999 trial - Live BQM

Edited by jchamier (Tue 18-Aug-20 20:41:21)

Standard User sparky_paul
(experienced) Sat 29-Aug-20 08:57:06
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Re: 3 WEEKS BEFORE AN ENGINEER CAN FIX BROADBAND???


[re: celad2001] [link to this post]
 
Just a thought, I don't suppose there is anyone else on BT near enough so that you can use BT-Wifi?

>>> BTFibre 2 FTTC

Edited by sparky_paul (Sat 29-Aug-20 08:57:40)

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