Down Down Down

I may have been a little premature with my previous post "Boring Boring Boring".

My line ceased to work two weeks ago and I have been without a fibre connection since then, No data/no phone.

After a week, (and with the involvement of BT Executive Customer Relations) I was send an unlimited data 4g hub that is OK,if not inconvenient, for the laptops/TVs in the house, but was no good for the desktops until I bought and fitted Wifi PCie cards to them.

So, has anyone else been affected by a 'Major Service Outage' in South London/Bromley ?

It's also made me conclude, that having survived running a 5 adult household on a 30Mb download speed capped, unlimited data SIM sitting in a tiny 4g hub, (albeit with some ping issues) , that maybe I'll ditch the land line/fibre at the end of the contract and get a 4g/5g router and buy an unlimited data SIM and save a lot of money !!!

Following Boring, Boring, Boring and Down, Down, Down - will there be a future Up, Up, Up thread? 🙈😅

[sorry don’t mean to revel in your broadband misfortune]

On a serious note, are BT paying you compensation for loss of service?

Up Up and away I think !

Yes, after 2 days of non service , compensation of £8.40 a day (not including the restoration day) kicks in so 11 days so far £92.40 , whoopee !. I had to buy 2 PCie cards for the desktops , circa £50, so I am still ahead !

No sign of when this will end, and given this is a "Major Service Outage" I am suprised there are no other complainants

Some tinge of a silver lining I guess 👍

Perhaps one of the members with visibility of the Openreach systems, will comment on what the major fault is / service restoration target.

Good luck.

So, still down , but spoke to an Openreach engineer this morning connecting up FTTH on the next pole , just round the corner from me, funnily enough it was the same guy I had. That pole had connectivity, and his next job was circa 40 houses down my same road.

So where is the problem ?, at my pole , or further up the network ? at the exchange ?

Does anyone know the network topography ? I will get another update Monday, that's 3 weeks down

What lights have you got on your ONT?

Alarm off

LAN green

PON Red

Power Green

Thanks

The 'Alarm' light is a new one on me, I was expects you to have a 'LOS' light but you didn't list it so maybe you don't have one, do you know what brand of ONT you have as it doesn't sound like a Huawei or a Nokia maybe its a new type ADTRAN

Edited by deleted (Wed 27-Jul-22 22:31:04)

It has no makers details on the external front/sides.

It has Openreach printed on the front in purple lower case letters

A serial number and barcode sticker

And "Moving ? please leave me behind"

Optical in in LAN out Power and an on off button

I can't find a matching picture on line.........

Is this actually Bromley exchange area or one of the adjacent areas?