So where is the problem ?, at my pole , or further up the network ? at the exchange ?

Don’t know if Openreach use such, but specialised “PON-aware” optical time domain reflectometers (OTDR) have been around for years - this tool effectively maps the PON and shows for example the splitter node and distances etc. If there’s a total discontinuity / break in the fibre ot will show that too - together with cable distances…one can do the same tests with a regular OTDR but it is slightly more manual.

I am/was on LSHAY exchange ,but I don't know where I am connected to now

The area is infested with Openreach vans and telephone poles and homes being connected, not that it helps me.

I asked around but couldn't find any MSO for that area.

It would be very weird for a big outage to last this long, is there any chance that it's a fault that is only affecting you but for some reason your ISP are waiting for an unrelated fault to clear before sending an engineer out?

In reply to a post by jpm:

It would be very weird for a big outage to last this long, is there any chance that it's a fault that is only affecting you but for some reason your ISP are waiting for an unrelated fault to clear before sending an engineer out?

Really need to know if any immediate neighbours of OP are also having issues (if they are on FTTP), those further down road or round the corner may be on a different PON.

Strike action today and Monday won't help - although they should prioritize service restoration over new provisions.

Being out of service for > 2 weeks is very poor show. Openreach *should* be informing your ISP of what's going on, and they in turn should be passing on that information. The only valid reason I can think of is a collapsed duct on a busy road, which requires special traffic management. Even then, there are procedures for dealing with emergency repairs.

I wonder if CEO high-level complaints is the next step.

In reply to a post by candlerb:

The only valid reason I can think of is a collapsed duct on a busy road, which requires special traffic management. Even then, there are procedures for dealing with emergency repairs.

That was the reason for asking if it was just the OP property or more wide spread, we don't even know if an Openreach engineer has actually been out to investigate the issue.

Now when I look up my account there is no Major Service Outage , and when I input my number on the status checker , no problems reported, but PON is still red.

I rang my contact at BT Executive Customer Relations (been in contact with them for two weeks) but they are on strike, so I texted help to the 61998 number , the BT diagnostics bot found a fault and I have booked an Openreach engineer for tommorrow.

So we'll see what happens now

I've just seen a message on my account that says I have lost my right to leave the contract early as BT have been unable to monitor my speeds, you couldn't make it up !!

I've just booked an Engineer for tommorrow, see my reply to candlerb

Given the strike today my fingers are firmly crossed

As I said to Candlerb

Now when I look up my account there is no Major Service Outage , and when I input my number on the status checker , no problems reported, but PON is still red.

I rang my contact at BT Executive Customer Relations (been in contact with them for two weeks) but they are on strike, so I texted help to the 61998 number , the BT diagnostics bot found a fault and I have booked an Openreach engineer for tommorrow.

So we'll see what happens now

I've just seen a message on my account that says I have lost my right to leave the contract early as BT have been unable to monitor my speeds, you couldn't make it up !!