Thanks Pheasant/Andy.

Just waiting on the engineer now.....

22 Jul 2022

at 08:33
Reported Fault
Problem

Broadband - Slow Connection
Reference number

VOL055-xxxxxxxxxxxxx
22 Jul 2022
Other products affected

You may also experience problems with other services such as your Digital Voice whilst we fix your fault.


29 Jul 2022

at 12:31
Engineer appointment booked
Problem

Broadband - Slow Connection
Reference number

VOL055-xxxxxxxxxxxxx
Estimated arrival

Sat 30 Jul 2022

between 08:00 - 13:00

29 Jul 2022

at 12:31
Right to exit removed

We’ve had to remove your right to exit your contract without penalty, as we’ve not been able to monitor your speed or get any required information from you.

Contact us

Today

30 Jul 2022
Engineer visit
Engineer name

Engineer mobile

Estimated arrival

today between 08:00 - 13:00

3 Aug 2022
Estimated fix date


No named engineer or number, hmmm

For completeness on ONT serial number ID, the first characters form the Vendor ID:

- Huawei ONT's have 16 digit (hex) serial numbers, the opening characters are always 48575443 which is hexadecimal for "HWTC"

- Nokia ONTs have 12 digit (ascii) serial numbers , the opening characters are always ALCL (all Nokia GPON products use the manufactures ID of their Alcatel-Lucent parentage)

- Adtran ONTs as we can see follow the same pattern as Nokia/Alcatel and use 12 digit (ascii) serial numbers

the Vendor ID is used in the authentication process onto the PON by the OLT

Good luck.

As noted above, if any of your immediate neighbours on the same CBT (or possibly nearby CBTs) are fine - then with your ONT light status it suggests insufficient/no light - so culprit #1 would be a bodgy splice in the CSP. A few light tests by the engineer on the street and indoors would easily confirm.

29 Jul 2022

at 12:31
Right to exit removed

We’ve had to remove your right to exit your contract without penalty, as we’ve not been able to monitor your speed or get any required information from you.

Contact us


Today - Sat 30 Jul 2022

30 Jul 2022
Engineer Visit Complete

3 Aug 2022
Estimated fix date

NO [censored] engineer has been and the fault is still there !

This is tragi-comic..........

Needs escalation, but with strike on Monday, I’m not hopeful you’ll see anything before Tuesday/Wednesday at best. Fingers crossed for you🤞

In reply to a post by TheBaron:

Today - Sat 30 Jul 2022

30 Jul 2022
Engineer Visit Complete

3 Aug 2022
Estimated fix date

Reading that, has the engineer found a fault outwith your property that (s)he was unable to fix at the time and which should now be fixed on/by 3rd. August?

Maybe , the estimated fix date was there before the Engineer Visit Complete update though

Well, would you belive it, just had a call from a real live Openreach engineer who'll be here at about 1145, asked me what the problem was, which I said was a red light on the Adtran ONT and he said he'd get a spare to bring along just in case, so progress of sorts.....

OK , all done, it was a break (2 actually) in the fibre within the CSP, he stripped it back ? , repaired it and all good now

There was no Major Service Outage after all [censored]

In reply to a post by TheBaron:

OK , all done, it was a break (2 actually) in the fibre within the CSP, he stripped it back ? , repaired it and all good now

This definitely seems to be the main cause of early stage FTTP failures.

When you think about it, so little of the installer's job is actually splicing - they'd probably be lucky to do 10 splices in a day. Compared to someone whose job is doing 48-way trays or 288f spines all day, they don't have much chance to get good at it.

I am tempted to bring a splicer home from work and re-do my CSP. From what the installer told me there is 4dB of loss between the CBT and ONT... but on the other hand it works fine, and I'm inclined to say he was just making stuff up to talk about.

Edited by ft247 (Sat 30-Jul-22 14:31:52)