When you renewed online did it give any options for downgrading the package?
Mine is due in March and I am on the 900Mbps package and am looking to probably downgrade but as it stands the only offers I get whilst in contract are for upgrades - wondering if that would change when the contract is coming to an end. Really don't fancy jumping through the hoops of talking to BT on the phone.
Haven't used my home telephone for almost 3 years now as both the wife and I use our mobiles so saved £5 a month for having switched that off for good and using Data only.
I presume in your case it's a long wait on the telephone to speak with retentions as I have been trying for almost a week to get through.
To be honest I have more important things in life to deal with rather than sat for hours waiting in a queue to haggle about a new contract.
Edited by busterboy (Mon 07-Nov-22 16:34:19)