I find latency goes up by around 1ms when I use the HG612, probably that.

Are you still in contract, if so BT should provide a new HH. I've always called to get mine, I'm very insistent they replace the unit and eventually they do (it is a pain though, they run checks and it usually takes 45 minutes approx start to end).

I only use 5Ghz in my household now, my iPhone only has 1 bar although it does not drop out. I do have a wireless AC 1200 Mbps booster as well, also linked over 5Ghz.

In my experience I've never got a firmware upgrade when I change settings in the HH, as already discussed. Not sure if that's a coincidence although other users report the same on BT forums. I really hope you get this resolved ASAP.

Worth noting, the replacements I've got are always recirculated devices and as such usually have relatively new firmware (in my experience). Not sure if they're all the same but my last one had the latest firmware already applied and had logs going back 6 months before I owned the device. I could see the firmware had been applied two months prior, as when I logged into 192.168.1.254 I could see last firmware upgrade and the date.

I had my old Type A replaced as it kept rebooting almost daily. New one doesn't exhibit this, so things do go wrong. Keep us informed!

Edited by ukhardy07 (Mon 11-Apr-16 13:39:53)

Can I verify - are you not on firmware version 4.7.5.1.83.8.204.1.11

You said you wanted to see if you can go behind "204.11" firmware. I am wondering if you mistyped "204.1.11" which would suggest you're on latest firmware.

The latest HH firmware publically available & launched are listed here:
http://bt.custhelp.com/app/answers/detail/a_id/13073...

Some users may have newer firmware if they're part of testing etc.

MY HH5b had newer than latest firmware on it.... had to have hub replaced :

In reply to a post by planetf1:

MOst interesting is that as I suspected, the UPLOAD on the VDSL on the VR900 compared to the HG612 is quite different - approx 1 Mbps better sync (and this is mirrored in speedtest throughput) on the HG612 versus the VR900. With my upstream sync being 6-7 Mbps this is significant.

Is your HG612 unlocked? If you disable QoS on the HG612 you can get a further boost on your upstream of about 1MB (but this can only be done on an unlocked one)

In reply to a post by ukhardy07:

The latest HH firmware publically available & launched are listed here:
http://bt.custhelp.com/app/answers/detail/a_id/13073...

That webpage is out of date. The latest official/public firmware for the HH5A is now 4.7.5.1.83.8.222.1.1 and it's been rolling out since at least February.

I did ask BT to update that page and was told:

BT will stagger the roll-out of any firmware that is released. We will generally wait until this firmware has reached all customers on the targeted hub before updating the page you have linked to. I would imagine that once this new firmware has been fully rolled-out, we will update our website.

I don't know where you're getting this info from but my firmware is 4.7.5.1.83.8.204.1.11 which was updated at the end of March.

In reply to a post by BatBoy:

I don't know where you're getting this info from but my firmware is 4.7.5.1.83.8.204.1.11 which was updated at the end of March.

Not sure why you got the old version of the firmware but if you search the BT Community forums you will see several reports of having 4.7.5.1.83.8.222.1.1 since February (and not beta testers)

So you're getting your info from searching the BT forums rather than from an official source? That explains a lot.

The latest official firmware which every user expects is 4.7.5.1.83.8.204.1.11

Some users may be on different or newer firmware, as I stated, although these are part of the newer firmware initial rollouts. If you get a new HH5, chances are it will stop at firmware version 4.7.5.1.83.8.204.1.11 unless you are part of the initial set.

It is not correct to state that 4.7.5.1.83.8.222.1.1 is the latest adopted firmware as most users cannot get it. Good for you if you have it, how is it, any improvements?

Edited by ukhardy07 (Mon 11-Apr-16 20:58:41)

In reply to a post by ukhardy07:

Can I verify - are you not on firmware version 4.7.5.1.83.8.204.1.11

Yes I am.... though it isn't the latest and certainly has wifi issues (for me)