What a Joke

Well the above link says it all as far as I'm concerned and they are frustrated, Well BT how do you think we feel who want Fibre BB. As I've said on this forum before with the lack of information from you and the endless lies about when exchanges are being upgrade to Fibre and then the reason's as to why the date keeps moving are just a joke.

Around by me people are just fed up with not being able to get it and have said sod it we'll keep our current ISP's with low speeds, So please take a look at yourself before you go on about us. I'm not going to list the LIES again as all you have to do is look at my Threads.



Iechyd Da

I understand your frustrations but likewise I'm also not here to defend BT. However, the commercial reality is not everything can be done all at the same time.

Hi Martin.

Remember my cabinet got moved back to Sept? Well Sam says it is available as of yesterday!
Is he usually reasonably accurate? I'm hoping that BT don't update their site info quite as quickly ad Sam Knows.

I'm sure it's imminent as the engineers at the cab told me it was powered and waiting to go live.

Martin,
I understand what you say but it's not commercial reality as far as I'm concerned. It's bad practice & uninformed staff but alas as per normal it's the staff's fault not the boss.
Ok this will sound silly but as the other poster said Samknows and a few other site's state that my exchange will be ready from Yesterday, even the roll-out map states my exchange is FTTC live but Infinity Sales say no it's not. It just gets to people that are not told the truth or given an answer that means anything.


Iechyd Da

Maybe your cabinet is live but you it's estimating that you can't get speeds over 15Mbps.

Have you tried the BT Wholesale Checker? It's http://www.dslchecker.bt.com/adsl/adslchecker.welcome

If it says that you can get it there and the speeds are below 15Mbps then you won't get it from BT Infinity as of yet. Perhaps try another ISP like Aquiss or ADSL24? They take manual orders for FTTC and have been successful in doing this many times apparently.

Their prices may not be as good as BT Retail but you'd definitely get better customer service and support as you aren't ringing India constantly.

On Samknows I get 'FTTC should be available in your area from 11/03/11' however the BT wholesale checker still says the 31st. When I checked last weekend the cab was still silent

Come on BT get your finger out!

In reply to a post by paul1360:

Well the above link says it all as far as I'm concerned and they are frustrated, Well BT how do you think we feel who want Fibre BB. As I've said on this forum before with the lack of information from you and the endless lies about when exchanges are being upgrade to Fibre and then the reason's as to why the date keeps moving are just a joke.

Around by me people are just fed up with not being able to get it and have said sod it we'll keep our current ISP's with low speeds, So please take a look at yourself before you go on about us. I'm not going to list the LIES again as all you have to do is look at my Threads.



Iechyd Da

at least you have a date

If its like my last home they concentrated on VM enabled areas only then complain of low take up. They could have paid me to give them that answer!

Tells me speeds of 35.4Mbps down and 9.6Mbps up. So tis more than 15Mbps. and it says 31/03/2011 which is a change but it's still hard to get Sales to understand, which is why I feel mad about BT saying that they are frustrated by the low take up in Wales.

Iechyd Da

In reply to a post by NilSatisOptimum:

If its like my last home they concentrated on VM enabled areas only then complain of low take up. They could have paid me to give them that answer!

No VM at all here and some areas of the town are live for FTTC.

Considering you live in an area that didn't get ADSL until about 3 years into the roll out process, you're pretty lucky to be in with a sniff of FTTC this early on.

Also, from perusing your posts, we can see you have a long line, so likely live on the edge of the exchange area and possibly quite far from your nearest cabinet.

It's not really a joke...there are plenty of places likely to be ahead of a small south Wales town.

orly,
Don't understand how you can say we will not get ADSL for another 3 years??????????
as far as I'm aware I have an ADSL2+ setup now. Yes I have a longish line and live about 2.5miles from the exchange and nope sorry the new Fibre DSLAM is 40meters away.
Well we think it's a joke the comment BT made, for the following reasons:-
There are 2 exchanges and my is not being upgraded
Not on the roll-out Plan until after 2015
No cabs
Lack of cable
shortage of staff and the list goes on & on.
It's the 2 exchanges that are a joke my dad can have FTTC but I can't, no matter what was said the Sales staff still say there's 2 exchanges and the address they give is a junction and 2 road names lol.
I understand no matter what BT are always right and we are wrong byut what the hell

Iechyd Da

Edited by deleted (Sun 13-Mar-11 09:59:20)

In reply to a post by paul1360:

orly,
Don't understand how you can say we will not get ADSL for another 3 years??????????
as far as I'm aware I have an ADSL2+ setup now. Yes I have a longish line and live about 2.5miles from the exchange and nope sorry the new Fibre DSLAM is 40meters away.
Well we think it's a joke the comment BT made, for the following reasons:-
There are 2 exchanges and my is not being upgraded
Not on the roll-out Plan until after 2015
No cabs
Lack of cable
shortage of staff and the list goes on & on.
It's the 2 exchanges that are a joke my dad can have FTTC but I can't, no matter what was said the Sales staff still say there's 2 exchanges and the address they give is a junction and 2 road names lol.
I understand no matter what BT are always right and we are wrong byut what the hell

Iechyd Da

I think you've misread what Orly posted. He said: "didn't get ADSL until about 3 years into the roll out process", not that you won't get it for 3 years.

In reply to a post by orly:

Considering you live in an area that didn't get ADSL until about 3 years into the roll out process, you're pretty lucky to be in with a sniff of FTTC this early on.

Also, from perusing your posts, we can see you have a long line, so likely live on the edge of the exchange area and possibly quite far from your nearest cabinet.

It's not really a joke...there are plenty of places likely to be ahead of a small south Wales town.

Indeed, like my town, the largest town in the county in Mid Wales!

ah ok sorry yes i did mis-read the post

But in the scheme of things, even your area is "small"

BT seem to be makinhg exactly the same mistakes that they made with ADSL and focus on rooling it out to the large central exchanges where take up tends to be low as they have a high level of small businesses and most dont need high speed Broad band

BT are pretty useless at planning & marketing hence the constant shifting sands and conflicting information from them. I doubt BT will ever change though.

In reply to a post by NilSatisOptimum:

In reply to a post by orly:

Considering you live in an area that didn't get ADSL until about 3 years into the roll out process, you're pretty lucky to be in with a sniff of FTTC this early on.

Also, from perusing your posts, we can see you have a long line, so likely live on the edge of the exchange area and possibly quite far from your nearest cabinet.

It's not really a joke...there are plenty of places likely to be ahead of a small south Wales town.

Indeed, like my town, the largest town in the county in Mid Wales!

Currently BT have only about 10 exchanges already enabled or scheduled to be enabled in the whole of Wales


It looks as if VM are going to move in though to fill the gap. They have restarted cable roll out within their exsting Cabled areas to fillin areas that were missed or onlypartly cabled and to cable to new estates in those areas so BT could end up loosing out a VM Phone,/Broadband/ Fibre HS Broadband is likely to be a more attractive option then BT's. Their Infinity pricing compares unfavorably with VM's

Edited by deleted (Sun 13-Mar-11 19:02:07)

In reply to a post by Bob_s2:

BT are pretty useless at planning & marketing ....

Ummm. I think their profit figures somewhat contradict that opinion.

How do the profit figures somewhat contradict that opinion?

ROFL Ofcom determine the level of profit

how do you figure that?

they ultimately control what is sold, not how much is sold.

so they do not control profit.

back on topic though, 2.5 billion to be invested, no other private company is investing anywhere near that in the current climate, also the engineers are working flat out day in day out and there is also recruitment on the go aswell to backfill staffing levels, so as i have said before, be patient

BT are not actually investing that much. Who exacly are you comparing them with?

orly,
Yes I agree my village is not very big around about 11,000 houses and 500 businesses.
To again show what a joke BT are, what do you think of this then.
Last week my dad was contacted by BT to order infinity as I'd registered his interest for Fibre ( He didn't really want it as he's 84 and happy with his free BB from Sky), so we ordered FTTC and were given a date of 22nd March. Ok I'm thinking I'll be able to order soon. Just had a call from dad he's had an email overnight informing him that the option you are trying to order is not available to you . Hang on what's going on here so I checked and BT has now moved the RFS date back to 30th June 2011.
So Richard Hall I wonder if the take up in Wales is in Fact due to your Company and the way they are messing around with FTTC
Iechyd Da

In reply to a post by Bob_s2:

BT are not actually investing that much. Who exacly are you comparing them with?

BT Group are investing £2.5Billion in their FTTX services and this investment is easily verifiable to anyone with access to Google,

Please could you let us know who else is putting similar money into 'Digital Britain'?

saves me replying. ta

In reply to a post by RandomJointer:

In reply to a post by Bob_s2:

BT are not actually investing that much. Who exacly are you comparing them with?

BT Group are investing £2.5Billion in their FTTX services and this investment is easily verifiable to anyone with access to Google,

Please could you let us know who else is putting similar money into 'Digital Britain'?

Who exactly are you cmparing them with? A good chunk of that money is also public money

Just an update I emailed Ian Livingston yesterday as I'd seen post about doing so, I've had 3 replies from Ceri who works for him and have been told that my FTTC Cab will be live by end of March 2011 and that been told this " have discussed and found out info relating to your cabinet from the highest level in Openreach - any probs - ring me or e-mail immediately "
So things maybe looking up

Iechyd Da

How much of the 2.5 bil is public money?

Pass I've not got any idea what's so ever how much

In reply to a post by Bob_s2:

BT seem to be makinhg exactly the same mistakes that they made with ADSL and focus on rooling it out to the large central exchanges where take up tends to be low as they have a high level of small businesses and most dont need high speed Broad band

BT are pretty useless at planning & marketing hence the constant shifting sands and conflicting information from them. I doubt BT will ever change though.

this rollout isnt following that pattern nationwide.

from what I can see its concentrating on expense per home passed and affluency of area.

so short line areas with a richer populace are favoured, and density per cabinet as well.

What I posted on the news item was this.

1 - BT missed the boat, this rollout came years too late, should have been done when the likes of sky and O2/BE started getting customers, now people on good lines on a good LLU isp arent finding FTTC tempting enough to switch, even on good lines on 21CN possibly also the same. Going for VM enabled areas certianly seems a mistake as anyone who will pay for higher speed already will have a home with VM and yes I will say it that even going to my area would be a bad move now as VM have sown it up they got here first.
2 - Richer people I suspect have a lesser reliance on the internet than poorer people and are less likely to want higher speed products due to less likely to do things like film downloading. So I think the affluency thing is a daft idea.
3 - concentrating on shorter line areas as a priority due to lower rollout costs, this reduces the WOW factor as someone on 16mbit going to 40mbit is ok but it s way better for someone to get a jump from 0.5mbit to 15mbit+. Also in the latter situation a premium can be charged as the customer will be more desperate.
4 - the areas that got picked for PR reasons. Bad idea in terms of numbers signing up although the PR gains may bear fruits.

In reality they should have targeted the following areas in my view (almost opposite to what they done).

Areas with little competition, especially VM.
Areas with no and slow spots.
Areas with customers more dependant on internet and heavier usage. This I expect be poorer areas for majority of time. Whilst more affluent areas may have higher actual takeup (assuming yarwell facts correct), I suspect they will be more based on light users who just have it for very occasional use. VM utilisation stats indicate poorer areas have higher utilisation, and richer areas poorer utilisation.

In reply to a post by TheHorseman:

In reply to a post by NilSatisOptimum:

If its like my last home they concentrated on VM enabled areas only then complain of low take up. They could have paid me to give them that answer!

No VM at all here and some areas of the town are live for FTTC.

In Northern Ireland, VM has a presence in the Greater Belfast area only. The DETI Next Gen Broadband Project has put £18m towards the rollout of FTTC with BT putting in over £30m. BT has also announce further investment for an additional 780 Cabinets to be FTTC enabled which is a very large investment.

No other telco is providing this level of invesment anywhere else in the UK. Also, when BT say they are investing £2.5 billion, that is their contribution to the FTTC rollout and does not include other goverment money.

Edited by nelix01 (Wed 16-Mar-11 18:58:46)

Yep...Telewest/Virgin/NTL pretty much went bust before they could complete the roll out here. So you have a town like mine with nearly 30,000 lines all set up and ready to go for ADSL and now FTTC and BT are raking it in. So far they've completed 45 cabinets which mainly cover the "suburbs". When they do the town centre it'll be even more people.

Then take other towns like Newtownards, Carrickfergus, Newry, Portadown, Lurgan, Coleraine or Larne. All decent size towns with no VM coverage whatsoever.

Repeat this for most of Scotland, Wales, South West and North of England.

Doesn't help that Virgin seem to be liars about their coverage. Apparently cable is available everywhere in N.I. News to me

Edited by orly (Wed 16-Mar-11 17:08:36)

Here in Lisburn VM have probably about 40% (max) covered - there's a line and on one side you can get VM & on the other you can't.

FTTC cabs seem to be being installed in main road parts of estates here (from what I've noticed so far) so only parts of areas are being enabled and the further in you are the less chance of getting FTTC.

Areas off main roads seem to be being excluded from the FTTC roll out for the moment. If BT roll out FTTC cabs into estates/areas off the main roads then I would bet they will get a lot more people wanting the faster speeds.