At last :)

Just got Infinity installed, after a long battle with BT and their systems not letting them order. A lovely lady Liz in the CEO office got it all put through, and engineer not long gone.

Install took around an hour, he had to make 3 trips to the cabinet as my landline stopped working.. dunno what he done lol

The engineer didn't mount the modem, he just said don't set the hub on top of it, i have mounted it on the side of a cabinet, does this look sufficient to keep it cool?

http://i51.tinypic.com/34ih0yw.jpg

First speed test came out at 37.2mb/6mb (Upload seems slow on any tests i've done, hoping this goes up a bit)

Lost bout 10ms from my Sky LLU ping. Overall very happy, the net is a lot quicker, even going from 20mb to 40mb, the pages seems be a lot snappier

BT speedtest just started to let me on..

Download speedachieved during the test was - 34082 Kbps
For your connection, the acceptable range of speedsis 16000-38717 Kbps .
Additional Information:
IP Profile for your line is -38717 Kbps

>Upload speed achieved during the test was - 8156 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

Sweet

Mounting looks fine - it will get a nice convection flow through it.

With a 38717 profile you should see around 36500 throughput on the TBB tester and maybe close to 38000 on the BT tester.

Your upload will probably get to around 8000 to 8200 - BT will not explain why a 10Mb service seems to stop at 8 and 2Mb stops at 1600 kb

In reply to a post by BuckleZ:

For your connection, the acceptable range of speeds is 16000-38717 Kbps .

I'm sure that when I first went on to fibre (last August) the lower figure for the acceptable range was 12000 (it still is, but I no longer sync at full speed ).

Anyone care to comment, in case I'm having a senior moment?

In reply to a post by billford:

In reply to a post by BuckleZ:

For your connection, the acceptable range of speeds is 16000-38717 Kbps .

I'm sure that when I first went on to fibre (last August) the lower figure for the acceptable range was 12000 (it still is, but I no longer sync at full speed ).

Anyone care to comment, in case I'm having a senior moment?

I have noticed that any other tests people have done it mentions 12000-38717 , i'll try another and see if its still 160000

Hi,

How did you get through to the CEO office to resolve your "can't order" problem.

Our cabinets are just getting the paths dug by the power people now but the checkers still show 'no plans in the next 6 months' so i'm wondering if we are going to have problems trying to order it once it goes active.

Thanks,

Ian

In reply to a post by BuckleZ:

I have noticed that any other tests people have done it mentions 12000-38717 , i'll try another and see if its still 160000

That's good enough to reassure me about my memory

You won't be able to run another test for an hour anyway, give it a few days to see if it settles down to something else. It may be something to do with the minimum 15Mbps, but it seems a bit odd even then.

In reply to a post by ichilton:

Hi,

How did you get through to the CEO office to resolve your "can't order" problem.

Our cabinets are just getting the paths dug by the power people now but the checkers still show 'no plans in the next 6 months' so i'm wondering if we are going to have problems trying to order it once it goes active.

Thanks,

Ian

I emailed [email protected] stating that i have been trying for over a week to order and no lucky, then a lovely lady Liz from the CEO office contacted me, and had it ordered within a few hours.

Fairly sure you are right ... It is definitely now 16000 and it caught my eye a few days back as it did not look right (or how it had appeared before).

It's 12000 for me too.

For interest. I graph my results on a regular basis and I get:-

BT IP Profile Down 38717 Up 10000
BT Acceptable Down 12000-38717
BT Actual Down 35186 Up 8121
Speedtest.net Down 37490 Up 8270
TBB speedtest Down 28227 Up 6511

The BT result is fairly stable but prone to the odd fluctuatuion. The speedtest.net result is always the same within just a few Kb. The TBB speedtester is, well, a little wild to say the least and never shows the same results within several Mb - not worth relying on at all ion my view.

My down profile is 35333 but I usually get around 32000 on the BT speedtest.

Agreed about the other testers, for some reason the tbb tester doesn't work too well with FTTC. It's not the tester itself (that can handle 100Mbps or more without working up a sweat), I'm reasonably convinced that BT do something weird with the routing.

TBB speedtest has never gave me a proper result, on any ISP i've used, always very slow

the TTB tester has always given me a lower result that acctual with every single conection i have had.

testing with net meter etc. And other testers. TTB tester is rubbish. Always shows lower than actual.

Ah, cool - thanks!

Expect the checkers to update before then. Unless the work is scheduled to take that long.

I'm sure the first thing on your list to do when you got FTTC was vote on my survey?

Have you stopped laughing at getting megabytes per second download?

In reply to a post by BuckleZ:

TBB speedtest has never gave me a proper result, on any ISP i've used, always very slow

The flash tester is often said to work better.

On BE the two testers give identical results, so generally the problem with the Java tester showing slow speeds is down to something between TBB and the ISP being tested.

> Download speedachieved during the test was - 35597 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Additional Information:
IP Profile for your line is -38717 Kbps

as you can see my have not changed

iechyd da

Hi ichilton

I can look into when BT infinity will be available to you, just drop me your details via http://bt.custhelp.com/app/contact_email/c/4950 and I will see what information we have available.

Regards David

On sky broadband here, get speeds around 10 times slower with TBB speedtester.

No idea why. It shows me sub 1 mbps normally yet 1080p youtube, iplayer HD etc all work and my downloads are over 1mb/s

Edited by ukhardy07 (Thu 14-Jul-11 17:50:08)

Hi David

I seem to be living in some tiny pocket of slow connections speeds where everyone else 100m away from my house is running at 35Mb. I work from home a lot and a faster connection speed would make a huge difference to me.

Can I use the same link to put a request to investigate forwards?

Regards

Steve

In reply to a post by BT_Care:

Hi ichilton

I can look into when BT infinity will be available to you, just drop me your details via http://bt.custhelp.com/app/contact_email/c/4950 and I will see what information we have available.

Regards David

Hi David,

my local cabinet has been installed since early april, i keep checking bt infinity website for avaiability to order but the date has changed 3 times, it was first 30th of april, it went 1st of july, now is 1st of september, is there any specific reason thats holding my cabinet no:36 to go live? on samknows website says that my echange forest hill (LSFOR) is fttc enabled but i cannot order?


i'm going to give you my details on the link you provided, do you mind to check and come back to me please.



rgds,
kannanni

In reply to a post by kannanni:

on samknows website says that my echange forest hill (LSFOR) is fttc enabled but i cannot order?

Check again - It's now saying "FTTC status: RFS date set : 01/09/2011"
Samknows has been a little flaky recently. It appears they may have been assuming dates provided ages ago by BT actually happened (not a wise move where BT are concerned - especially given we've been subjected to six changes of date and are currently due to get FTTC nine months AFTER the original scheduled date), so they updated certain exchanges to "available in some areas".

Our exchange is the same as yours (except we were originally scheduled for last December, then it moved to January, then March, then April, then June, then July, then Sept).
About a week ago Samknows had our exchange down as "available in some areas" (implying that the exchange was enabled and some cabinets had already been switched on). They recently changed it to "RFS date set : 01/09/2011".
I can only assume they were working on BT's July 2011 date and updated when BT advised them of the sixth delay).

Edited by adebov (Fri 15-Jul-11 11:25:12)

In reply to a post by adebov:

In reply to a post by kannanni:

on samknows website says that my echange forest hill (LSFOR) is fttc enabled but i cannot order?

Check again - It's now saying "FTTC status: RFS date set : 01/09/2011"

Yep, same for WWEXTR- had previously shown active now shows RFS 01/09/11; agreed - Samknows is flakey.

In reply to a post by izools:

Yep, same for WWEXTR- had previously shown active now shows RFS 01/09/11; agreed - Samknows is flakey.

I think if you check using the BT Wholesale checker, using the phone number, which is the closest to correct you will get, that the flakiness arises there. I.e. within BT systems, whether or not samknows gets the same feed as that or another.

The other advantage of that checker is it shows availability where the estimate is below 15Mbps. Unless it has changed, the Infinity one doesn't.

In reply to a post by RobertoS:

In reply to a post by izools:

Yep, same for WWEXTR- had previously shown active now shows RFS 01/09/11; agreed - Samknows is flakey.

I think if you check using the BT Wholesale checker, using the phone number, which is the closest to correct you will get, that the flakiness arises there. I.e. within BT systems, whether or not samknows gets the same feed as that or another.

The other advantage of that checker is it shows availability where the estimate is below 15Mbps. Unless it has changed, the Infinity one doesn't.

Nop, last month the BT Wholesale checker was quoting 30/09/11 wheras samknows said alredy enabled and available to order. Flakiness seems to all be on Sam's side of the table

In reply to a post by izools:

Flakiness seems to all be on Sam's side of the table

Or with the information provided by BT (or the update frequency).
For me, the BT Wholesale checker has said 30th September for at least two months, yet Samknows was updated last week.

In reply to a post by BuckleZ:

In reply to a post by ichilton:

Hi,

How did you get through to the CEO office to resolve your "can't order" problem.

Our cabinets are just getting the paths dug by the power people now but the checkers still show 'no plans in the next 6 months' so i'm wondering if we are going to have problems trying to order it once it goes active.

Thanks,

Ian

I emailed [email protected] stating that i have been trying for over a week to order and no lucky, then a lovely lady Liz from the CEO office contacted me, and had it ordered within a few hours.

I just posted that same email address [email protected] on " BTCare Community Forums" and received an instant ban from their forum. How ironic is that, must be they don't like the head honcho's office being informed of ongoing Infinity problems that remain unresolved


.

Edited by deleted (Sat 16-Jul-11 15:32:59)

In reply to a post by NVB:

I just posted that same email address [email protected] on " BTCare Community Forums" and received an instant ban from their forum. How ironic is that, must be they don't like the head honcho's office being informed of ongoing Infinity problems that remain unresolved

I can understand them wanting to remove the address but banning you seems a gross over-reaction. I have to say that emailing Ian Livingston was the only way I managed to resolve a problem with BT a couple of years ago, got an instant dedicated contact in Edinburgh with a direct line and all sorted out to my satisfaction. There is absolutely no way this would have happened through the normal (overseas call centre) channels and, believe me, I did try.

In reply to a post by kasg:

In reply to a post by NVB:

I just posted that same email address [email protected] on " BTCare Community Forums" and received an instant ban from their forum. How ironic is that, must be they don't like the head honcho's office being informed of ongoing Infinity problems that remain unresolved

I can understand them wanting to remove the address but banning you seems a gross over-reaction. I have to say that emailing Ian Livingston was the only way I managed to resolve a problem with BT a couple of years ago, got an instant dedicated contact in Edinburgh with a direct line and all sorted out to my satisfaction. There is absolutely no way this would have happened through the normal (overseas call centre) channels and, believe me, I did try.

Likewise my order would never have been processed without help from the CEO office.

I agree with speaking to CEO

Virgin Media made a complete mess and the only way to resolve it was via CEO

Also my Sony laptop arrived with squeaky hinges, sounded like a creaking door. The foreign call centers claimed I had accidentally damaged the laptop. Had to go via CEO office which was near on impossible to find an email / postal address.

They need to ask why their customers are contacting CEO's directly?

EDIT: The checker on http://www.dslchecker.bt.com/adsl/adslchecker.welcome says

"Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed between 29.1 to 31.5 Mbps and upstream line speed between 5.8 to 6.4 Mbps."

Whereas when I contacted BT they said there are no plans to roll out fibre in my area? What's this mean... I can see the big fibre cabs

Edited by ukhardy07 (Sat 16-Jul-11 17:55:01)

In reply to a post by ukhardy07:

EDIT: The checker on http://www.dslchecker.bt.com/adsl/adslchecker.welcome says

"Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed between 29.1 to 31.5 Mbps and upstream line speed between 5.8 to 6.4 Mbps."

Whereas when I contacted BT they said there are no plans to roll out fibre in my area? What's this mean... I can see the big fibre cabs

If that shows up when using your telephone number then you should be good to go with ordering FTTC!

It's a 24 hour ban, as opposed to a lifetime ban