OR POS

Hi guys.

Line hasn't been able to hold a connection all day long. Drops, turn the modem off/on again and it holds for a few minutes before dropping again. Doesn't feel very hot and was installed horizontally in May. The DSL light seems to flash a lot then go out.

Sound like I need a new modem?

Thanks.

.

Sounds like it yeah - do you have a desk fan or something you can blow cool air against it?

Sounds wacky, but with this method I was able to keep my connection alive until BT replaced my faulty unit.

Thanks. I might try that later. Perhaps standing it on end may help a bit more?
.

Open the cover ... and force cool it ...

I found that wasn't enough for mine,so I used the ethernet cable to dangle the modem over the fan cage, directly in front of the airflow. It worked a treat

In reply to a post by MHC:

Open the cover ... and force cool it ...

What? You mean flush it down the toilet?

It couldn't make it anymore useless to be honest. It wouldn't be so bad if we had the choice to use our own.
.

In reply to a post by mrnelster:

In reply to a post by MHC:

Open the cover ... and force cool it ...

What? You mean flush it down the toilet?

It couldn't make it anymore useless to be honest. It wouldn't be so bad if we had the choice to use our own.
.

Well, you can - others have.

I was under the impression OR wouldn't take responsibility for faults if you weren't using their modem? Or has something changed?
.

Usual way round that is to plug theirs back in before reporting a problem.

In reply to a post by BatBoy:

Usual way round that is to plug theirs back in before reporting a problem.

The simple answer would have been "no".
.

In reply to a post by mrnelster:

In reply to a post by BatBoy:

Usual way round that is to plug theirs back in before reporting a problem.

The simple answer would have been "no".
.

That seems a very churlish reply to someone who made a perfectly sensible suggestion, considering this is the solution that has been adopted by a fair number of posters here..

It makes a lot more sense than this post.

Get BT / OR to change the Modem (it will be free). My first Modem died a bit like yours, with the DSL light constantly flashing regularly (not every now and again, like normal). Light finally went out completely and Broadband access died.

The Modem is best mounted vertically on a wall to 'improve' the air-flow.

Later Modems (from a few months ago) apparently run much cooler and last longer- mine is hardly warm.

Thanks. I'm in the process of that at the minute. The guys at Aquiss booked an A.M. appointment today, but they didn't show.

BT apparently cancelled it without letting anybody know. I'm not surprised to be honest. I remember reading about it happening before on the forums.
.

In reply to a post by RobertoS:

In reply to a post by mrnelster:

In reply to a post by BatBoy:

Usual way round that is to plug theirs back in before reporting a problem.

The simple answer would have been "no".
.

That seems a very churlish reply to someone who made a perfectly sensible suggestion, considering this is the solution that has been adopted by a fair number of posters here..

It makes a lot more sense than this post.

The opening post was mine, tongue in cheek and pinched from somebody else's post calling it a POS (rather aptly if you ask me).

If you re-read it RobertoS, you might notice a couple of other churlish responses from the champion one liner of the forums. I did actually try to humour him a bit. I asked what the official position was, not how to circumvent it.

I could be wrong, but I seem to remember you promoting the same official standpoint many months ago? That's why I asked what the position is now.
.

turn it off for 30mins and try again without any ethernet cables plugged in. then plug in router if it gets sync again.

Thanks for that.

It seems to be working upside down at the moment without too many slow downs, but the moment you right it again, it disconnects.

As you rightly say disconnecting the power for 10 mins brings it back too life. Hopefully it won't die completely before an engineer arrives.
.

BT apparently cancelled it without letting anybody know. I'm not surprised to be honest. I remember reading about it happening before on the forums.

They don't all get missed, I swapped one out today.

Make sure the replacement is a 2B or 3B (look on the back of the modem) and make sure the engineer wall mounts it for you.

Will I be able to refuse anything other than a 2B or 3B? And on what grounds, that the others have known issues?

Thanks.
.

To be fair, they shouldn't try and fit anything else, if they do (they are remotely checked) the engineer will get a 10 point audit failure (internal bollocking).

Ok. Thanks for that.
.