'SUPERFAST' fibre optic .... NOT!!!!!!

I checked online to see when B.T. Fibre optic was going to be available.
The green cabinet appeared down the road so I thought it wouldn't be long since the BT webpage estimated I could get 'SUPERFAST' Infinity in November.

So I waited .... mmm the webpage had changed to December now.
Ah OK a small hiccup perhaps.
Waited more ..... December passed so the webpage was changed to January ....
mmm ah I thought, maybe they dont know much?
So I rang them up to ask.
LOL what a complete mess. Nobody knew anything at all and couldn't give me any info on any contacts apart from giving me a number to ring which was the number I just rang to speak to them. hahahahaha when something grows to big it has tentacles not helping hands. Over complex systems?
So I kept checking.
Now it's May 2014 and the webpage is just being changed to match the month. .......
In other words, the cabinet down the road may or may not ever get 'SUPERFAST'!
But then I thought hang on. When I rang them at the end of last year to ask if I could get Infinity, they said, we'll sign you up so you are ready ....... READY! mmmmm
So they would be taking my had earned cash for over half a year and still not have given me the 'SUPERFAST', but had the money from a connection for themselves.
Telling folk its 'almost there' online, 'signing you up' and just not providing the end package is a little bit 'dark'?
If you sign up now you're ready to GOOOO ... nowhere.
B.T. get your act together, signing folk up, giving FALSE hopes, with v badly 'estimated' availability dates is v poor service. I'm sure you wouldn't deliberately plan this course of action so you get more profit?
Answers on a postcard as its quicker than my 'dialup' speed.
The webpages are getting more data demanding now but the speed stays the same. So you effectively end up like the dialup days where you sit waiting all the time!
A bit like our wages fall but bills rocket? A familiar theme all round .. v sad for the 'space age'.

But then I thought hang on. When I rang them at the end of last year to ask if I could get Infinity, they said, we'll sign you up so you are ready ....... READY! mmmmm
So they would be taking my had earned cash for over half a year and still not have given me the 'SUPERFAST', but had the money from a connection for themselves.

I'd suspect that's just to record your interest and that they would contact you when they can provide service. I can't see any ISP deliberately taking money indefinitely in advance.

btw

when anything grows so big .. like an empire, country, you have to be v v careful.
With great power, that means lots n lots n lots of dosh basically, you could end up being a 'naughty boy' if there aren't really any effective ways to curb unethical moves etc.

I have heard ALOT about many big companies and was not surprised to hear horror stories and the 'rich = right' stamp all over plain old folk ...... because they can.

Don't be so naive in thinking the 'smiling mask' is real.
I mean what on EARTH .... big companies that you cant really 'contact'.
No one can give you an open and honest answer anymore.
What you going to do ? NOTHING because legislation has been lobbied to death.
These 'things' are so big and complicated nobody dares do anything at all.
So EVERYONE just sits and says "I don't know".
and we ALL end up on forums like this because the 'CONTRACT' is broken, we have NO ONE to turn to apart from each other ............ while some FAT CATS sit on their millions laughing all night in their chocolate filled bubbly Jacuzzi!!!!!!!
(oh and 100meg broadband in every room including the bog)

no he said to sign up and get their broadband to be ready for the fibre, actually he tried his hardest.
Im with Talktalk atm
but the false hope almost had me, I declined, luckly as I would now have, rightly so, felt quite resentful by now.

Any other business saying xyz , like when can you fix my roof?
"Likely next week" .................. etc etc, next comes etc etc next week again ...
not acceptable!
likely , maybe, perhaps,
all big business is now v selfish.
expecting the public to bend over backwards and be SOO flexible while they have a totally free hand.

Edited by deleted (Mon 05-May-14 21:13:44)

TT will also do FTTC.

if you publish an estimated time of arrival for a particular service and say sign up with us now so you are ready, you would think mmmmm ok it will all be set for the change this month.

6 months later you would still be on the same broadband speed (NOT fibre) but BT would have had your cash and not Talktalk.
Promising something soon ... its all psychology ...isnt it? People get paid to find 'ways' to increase profit any way they can.
Not illegal but .............
Does that make sense?

Well why don't you come and live here then!

My two local cabinets are not going to be done under BDUK
So that is no FTTC for me, not tomorrow, not by 2015 - and probably not ever unless as they put it "more funding is made available"... from somewhere.

So If I was you I'd be extremely grateful that my taxes are contributing to the fact that you are due to get FTTC broadband....shortly....and quit moaning.

PS I'm 7 miles from a city centre not in the middle of nowhere half way up a mountain

i might not even be getting it.
There is no way of finding out if its going to be connected.
My gripe is with BT.
But you're gripe is with me 'moaning'???

I guess same old story, like I said before, no one to talk to about it so we only have each other? Carry on if you feel I have done an injustice to you. But watch your conscience, it can only take so much. ... . ..... ..

Not the best way to make friends Bro.
Brother in arms or divided and conquered? I prefer to stick together under duress/oppression etc etc

Edited by deleted (Mon 05-May-14 21:40:16)

In reply to a post by UKDuck:

Not the best way to make friends Bro.

He/She has probably got more of those than you, especially on forums.

You seem unaware that Openreach are rolling out fibre for the benefit of all ISP's not just the BT ISP.

OMG

ok

I haven't got a valid point at all.
It appears big business is ALWAYS right.

Have an excellent week.
yhgafcaaalyltadwf tmiyhfcayknai yhniwiasdu
cos Im just a monkey hitting the wrong keys by coincidence

moaner , more friends, unaware,
wow seems like forums a quite the supportive types these days
looks like everyone is a little angry at anything and everyone to some degree?
you 'try' to point out whats seems an injustice and get, well I don't know what it is.

someone throws something at me after what I deem a call for help, I don't deviate from a clear 'response'.

Edited by deleted (Mon 05-May-14 22:00:31)

In reply to a post by UKDuck:

someone throws something at me after what I deem a call for help, I don't deviate from a clear 'response'.

I agree you seem to need help.

strange how the answers haven't GIVEN any help/support what so ever?
quite the opposite, especially the last one.

certainly not on the initial point made ... ?

is this a 'we love bt' website?

and its called Echolalia, the monkey way of repeating part of what someone has just said.
saves thinking

if you are ever in Carlisle call round and we can go 1 to 1 on the whole Universe, you can give me all your own personal theories and your deepest understanding for mutual benefit, what say you?

Edited by deleted (Mon 05-May-14 22:23:23)

Your venting your anger and frustrations at the wrong people. If you had actually given your exchange and cabinet number and lost the attitude, then someone who has replied to this thread could tell you how far advanced your cabinet is.

You could have contacted your existing ISP or any other and been told the similar. Alas BT (the ISP) have no more knowledge of the availability than other ISPs.
Having a rant without actually asking anything for any help rarely gets you anywhere.
So which exchange and cabinet are you on. You can get that here, but you may have to use the address checker instead of the phone number.

I simply took exception to your getting all uppity at zom22 for his pointing out that he is in a far worse situation than you.

I live in carlisle, cab 62 has been in place for 8 month now but theres no power to it as the power people dont seem able to get it there. last email i had from the nga team before the address went dead was that they where looking to re-site it. that was 3 month ago and ive been told no bt van has been near it.

theres still area's of carlisle not yet ready but they are still installing cabs, saw a new one being installed up by morrisons not that long ago. yes its fustrateing but the bottom line is that openreach is still working.

there seems to be a few of us from carlisle here, in fact theres a old 2 part thread about the rollout somewhere abouts

in the meantime as ribble suggests put your number in HERE it will tell you your cab number and possibly why the cab isnt ready.

Lastly just because theres a cab down the road doesnt mean your connected to it, if your ever at tesco out at rosehill look on the corner outside, theres 2 cabs on oposite sides of the road, one has a fiber twin the other dont yet both serve that part of warwick road/rosehill

Edited by omnius (Mon 05-May-14 23:30:35)

As UKDuck is on TalkTalk he is probably on LLU phone. If he is, the BTW link won't work with his phone number. He would need to use the Address option. But not the Postcode option!

Yep. Mine's been "three months away" for four years now, and they've not done an ounce of work on it yet. It's been delayed so long the 3-year planning permission is going to expire soon.

Edited by arfster (Tue 06-May-14 01:09:27)

So, to try and answer some of your points.

BT have presumably hit some sort of snag with the install of your cabinet, could be power, blocked ducts, backhaul, etc, etc. BT are known for not saying much and it is unlikely that anyone you can talk to directly would have any real information about your cabinet. It is frustrating but there is no longer any real path into BT to get this info.

As far as BT trying to get you to sign up. What they would have done would be to sign you up on one of their ADSL products and would have delivered that product. As FTTC became available they would upgrade you to Infinity. All the time on ADSL you would pay their standard rate for ADSL and only pay the extra for fibre when the upgrade actually happened. So, they would be charging the correct amount for a service they were actually delivering. Not quite what you were suggesting.

And as others have said if you want to stay with TalkTalk when/if FTTC arrives then you can as they also sell it. And there are lots of other ISPs that sell FTTC products as well so you will be able to pick from any of them once you get the option available - it is a wholesale product resold by many ISPs.

Hope that helps.

thank you very much for those who have helped me.
it is much appreciated.
i will look at the link etc.

i do not mean to offend, but if anyone tells anyone to stop moaning, it doesn't really matter if its in their own home, in a queue, or other, especially when I wasn't saying anything about anyone just about the obvious BT 'system'.

as for who is in a worse situation, that is something that would need far more attention?

Seems unfair, you want FTTC and can't get it, I am not interested and yet I can get it if I wanted it.

My sympathies. I am near the centre of 20K population Devon coastal town, I am surrounded by FTTC cabs, but ours is not enabled. I have been given the runaround by BT for several years ( your cab is listed for FTTC, your cab is delayed, no your cab is not listed etc).... and now by the regional BDUK people... they survey and keep the data "secret". The lack of faster UL speed has held back my media sector home business, so the problem is serious for me.

A shambles from end to end.

I had a very similar experience with BT
Having tried and failed to get info from SKY as to when my cab went live, I rang BT and was told in no uncertain terms that they would get "first dibs" on the cab when it went live, that they would know at least 3-4 weeks before sky that it was live and they would contact everybody on the cab who had BT broadband and get them to sign up. They basically tried to convince me that unless I signed up with them before it went live I ran the risk of being too late and the DSLAM would be full by the time sky could get me onto it
The cab still isn't live (copper ties need doing according to ribble) and no idea when it will be live

They'll tell you here that BT retail find out at the same time as sky, TT and the rest but BTs sales people clearly say different and use the fibre rollout as a means to drag people from the other ISPs to them instead using misinformation and planting unfounded fears in them.

arster that suggest that either it has been objected to or there is no suitble location for it

zom see if you can raise some prviate funding as a communty and approach openreach directly to fund it

I don't think Ofcom would be very happy if BT Retail had such a competitive advantage as having early notice of a cabinet going live. I'm sure Sky and TalkTalk would have complained long ago, as it would be perfectly obvious to them.

Never mind the smaller BT Wholesale ISPs.

I'm not saying that they do mate, what I'm saying is that some of their sales people are claiming that they do. It's the age old "fear close" sales technique. But saying that when speaking to retentions in sky to try and get more info I was told that it would be live on average 3 weeks before sky knew about it

I recall reading somewhere that Openreach offers a periodic marketing focused report on products reaching a new area, on the rationale that if you know SO26 now has FTTC that's a great time to mailshot SO26 residents suggesting they sign up for your FTTC product, or indeed to target existing customers in SO26 to offer them an upgrade. I can easily imagine that such a report is not as timely as having an employee go into the Openreach checker manually and prod it once per week or so for a specific customer's phone line. Not least because "area" coverage may mean two or more cabinets, whereas the actual service just depends on your specific PCP.

For example, a few months ago now the PCP I'm currently on got a twin. Then people dug up some of the road, and then one day I used the DSL checker and it said I could now get FTTC. A few weeks passed, and last Wednesday I received a pair of letters from BT Retail, announcing that "Infinity" was now available in my area (and would I like to buy the expensive triple play package?)

If you're the average non-nerd consumer you would have no inkling that FTTC was available to you until that Infinity advert dropped through the door. But in fact people who were waiting got it back in March or April. So in a sense those people got it "early", but not earlier than if they'd been similarly dogged in re-checking and chosen to go with Zen, or A&A or whatever.

It's different in this area, maybe coz it's one ok the govt sponsored zones, we've had press info saying it's coming, sky and bt have both had billboards for last few months saying it's coming. So non nerds are also waiting for it and in fact a good few people I know have rang BT to try and book it.
It's probably just the odd few sales people who lie about the benefits of changing to them, but it's definitely happening here

FYI

all cp's are advised at the same time of a cab being live -- no cp gets preference

In reply to a post by Fastman2:

zom see if you can raise some prviate funding as a communty and approach openreach directly to fund it

The local conspiracy theory as to why we are being omitted goes as follows:
The areas is slightly upmarket and hence BT/local council think that we can be effectively be forced into paying for the area cab's to be upgraded by them deliberately omitting us. They think we the residents have the means to pay and so the council has us by the balls. (The two cabs have approx 200 houses on each of them).
All of which means that getting the local community to cough up is probably a non starter if most people believe this story.

My own opinion is that it is the cabinets population location demographic that is the problem. There are too many houses a long way from the Cab's and not so many close to them. So even upgraded a significant % of the lines would not achieve super/ultrafast speeds - depending on how your define it.
So in terms of BDUK funds used/No of residents helped it would be better to spend the money elsewhere in the county.

Perhaps they will never be upgraded regardless of funds availability until an alternative technology like FTTDistribution Point come along with mini-pole mounted Dslams that makes the FTTC cab conversion and property distance from it an irrelevance.

(Ironically I'm located very close to one of the cabs!)

zoom so a small number of prems (200 is a small number) and not good uplift as well as th other factors such as cost to deploy suggests your cab not goot from a commercial perspective -- and not value fo rmoney by BDUK due to cost per premise