General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | >> (show all)   Print Thread
Standard User mr_mojo
(knowledge is power) Tue 22-Jul-14 16:13:18
Print Post

E20 - BT FTTP address database messed up


[link to this post]
 
Hi,

A few of my neighbours in E20 are trying to get BT FTTP. Some flats have hyperoptic and some don't (they're behind on installations) so some people want to order FTTP as a stopgap until hyperoptic have finished the rollout.

As far as I can see there is fibre termination equipment in every flat. Unfortunately the ADSL checker database doesn't show FTTP to be available so noone can order it.

Andrew, don't suppose you have any advise on this? It seems spectacularly stupid to have installed FTTP in 1000s of flats but have a database error mean noone can order it.
Standard User RobertoS
(elder) Tue 22-Jul-14 16:16:51
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
Do Openreach provide FTTP anywhere to blocks of flats? I thought not.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Administrator MrSaffron
(staff) Tue 22-Jul-14 16:18:27
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
Need a full address of a flat that has working FTTP via Openreach and then one that has 'the bits' but cannot order.

Also what actual bits are installed, since usually for Openreach FTTP the final drop into each property is only done once an order is placed, but as this was greenfield things may be different.

Will also chase on roll-out speed from Hyperoptic.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Standard User deleted
(deleted) Tue 22-Jul-14 16:19:16
Print Post

Re: E20 - BT FTTP address database messed up


[re: RobertoS] [link to this post]
 
Could be the former Olympic village
Standard User mr_mojo
(knowledge is power) Tue 22-Jul-14 16:21:22
Print Post

Re: E20 - BT FTTP address database messed up


[re: RobertoS] [link to this post]
 
Picture of ONT and fibre

But on the address checker no FTTP is available.
Standard User mr_mojo
(knowledge is power) Tue 22-Jul-14 16:22:15
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
Apologies it's so blurry. It's a pain in the behind to get a photo and it won't focus properly.
Standard User mr_mojo
(knowledge is power) Tue 22-Jul-14 16:26:14
Print Post

Re: E20 - BT FTTP address database messed up


[re: MrSaffron] [link to this post]
 
I don't know anyone that has working FTTP. I have the bits (as will every flat as far as I know) but can't order. This is the output I get.

http://tinypic.com/r/w9fyc4/8

Edit: also, I haven't found a single flat on the address checker that has FTTP available.

Edited by mr_mojo (Tue 22-Jul-14 16:26:47)

Administrator MrSaffron
(staff) Tue 22-Jul-14 16:36:10
Print Post

Re: E20 - BT FTTP address database messed up


[re: deleted] [link to this post]
 
That is my guess too

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Tue 22-Jul-14 16:40:34
Print Post

Re: E20 - BT FTTP address database messed up


[re: MrSaffron] [link to this post]
 
Probably pulled the plug on it after the games!
Administrator MrSaffron
(staff) Tue 22-Jul-14 16:43:25
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
Can you PM me the flat number with the Hyperoptic delays (or collection of them if several are chasing)

Andrew

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Tue 22-Jul-14 16:44:33
Print Post

Re: E20 - BT FTTP address database messed up


[re: deleted] [link to this post]
 
Would be the main reason for Hyperoptic to be in there I guess. Have asked questions on both sides, so a race for the prize of customers is underway.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(elder) Tue 22-Jul-14 16:54:04
Print Post

Re: E20 - BT FTTP address database messed up


[re: deleted] [link to this post]
 
I does seem likely, but that sounds a weird thing to do. Surely to continue with it would have cost almost nothing. Unless all the infrastructure was in Portakabins.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Zarjaz
(knowledge is power) Tue 22-Jul-14 16:56:03
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
And that kit is in your flat ?

Standard User mr_mojo
(knowledge is power) Tue 22-Jul-14 16:57:02
Print Post

Re: E20 - BT FTTP address database messed up


[re: Zarjaz] [link to this post]
 
Yep, but I'm with hyperoptic.
Standard User Zarjaz
(knowledge is power) Tue 22-Jul-14 16:58:52
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
Oooh err, shall watch with interest. Surely the Hyperoptic kit would be different ?

Standard User mr_mojo
(knowledge is power) Tue 22-Jul-14 16:59:10
Print Post

Re: E20 - BT FTTP address database messed up


[re: MrSaffron] [link to this post]
 
I'll get back to you on this via PM.
Standard User mr_mojo
(knowledge is power) Tue 22-Jul-14 17:04:06
Print Post

Re: E20 - BT FTTP address database messed up


[re: Zarjaz] [link to this post]
 
Managed to take a slightly better photo.

http://tinypic.com/r/21b6lfp/8

You can see the hyperoptic ethernet feed there, that goes up to the switch and then the router.
Administrator MrSaffron
(staff) Tue 22-Jul-14 17:30:23
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
Okay have an answer...

Hyperoptic expect the work to be completed in the remaining blocks in August. Which means not long to wait until pre-orders start.

To find out anything more specific needs actual flat numbers, happy to take them in PM and pester Hyperoptic accordingly.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Olly_
(newbie) Wed 23-Jul-14 09:30:45
Print Post

Re: E20 - BT FTTP address database messed up


[re: mr_mojo] [link to this post]
 
I don't think every premises is affected by this - I'm moving to E20 in a few weeks and my new place is showing FTTP as available on the checker: http://i.imgur.com/oZr5eKD.png

Will definitely be going for Hyperoptic though!
Administrator MrSaffron
(staff) Wed 23-Jul-14 15:14:03
Print Post

Re: E20 - BT FTTP address database messed up


[re: MrSaffron] [link to this post]
 
Follow up from the BT side

FTTP should be available to order over the Openreach kit already installed, just that there have been issues with databases brought on by the conversion process from Olympic village to flats

In theory should be fixed by Monday, so looks like people can have two FTTP connections if they want.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User R0NSKI
(fountain of knowledge) Thu 24-Jul-14 01:39:56
Print Post

Re: E20 - BT FTTP address database messed up


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
In theory should be fixed by Monday, so looks like people can have two FTTP connections if they want.


Nice position to be in, the way it should be, especially for new builds.

Pages in this thread: 1 | 2 | 3 | >> (show all)   Print Thread

Jump to