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This has happened before on 16th March. I called my ISP Vivaciti (I know), and asked them what was up. They told me that there is an extreme amount of traffic across their network at the moment due to Patch Tuesday (Microsoft Updates). I said that a drop in speed from 55mbit to 2mbit is extreme.
Does this happen at any other ISP? Time to move on when contract expires? Speed at other times has been great with low pings on speedtest.net (9ms).
EDIT: Just done another test, down to 1mbit now.
http://www.speedtest.net/my-result/4356396794
My speedtest history since getting FTTC
http://imgur.com/4iRhSTy
Edited by keymoo (Wed 13-May-15 09:56:40)
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They told me that there is an extreme amount of traffic across their network at the moment due to Patch Tuesday (Microsoft Updates). This can be translated as "We haven't bought enough bandwidth for our network".
Speedtest taken a few minutes ago:
http://www.thinkbroadband.com/speedtest/results.html...
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This can be translated as "We haven't bought enough bandwidth for our network".
... so we will blame someone else!
And my speedtest: http://www.thinkbroadband.com/speedtest/button/14315...
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M H C
taurus excreta cerebrum vincit
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Register (or login) on our website and you will not see this ad.
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Still slow, I'm wondering if they are just fobbing me off, I don't believe what they tell me. Here's some more info - any ideas what might cause it:
http://imgur.com/lT0bMrq
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Run a TBB speedtest and provide a link to the result.
Do you have the TBB Ping Monitor running?
Can you get your basic router stats?
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M H C
taurus excreta cerebrum vincit
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Don't have TBB Ping monitor, and don't want it running. Here's the TBB speed test result:
http://www.thinkbroadband.com/speedtest/results.html...
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There's nothing to run. All you'd do is set your router to respond to pings on the wan port.
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I'm with Eclipse on FTTC, and I see the same Patch Tuesday effect. I'm down from 20Mbit to 0.5Mbit at the moment.
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ISP has run out of capacity I would suggest, based on that test result.
Latest round of MS updates were ~200 MB and not everyone uses a PC and many who do don't have them turned on everyday. So if that was the cause then I would also expect that major sports and other live events would be having a similar impact.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Eclipse is dire at the moment - but then they've admitted that they don't have enough capacity for heavy load.
I do see severe degradation when there's popular TV on. They usually throttle per stream, so that the HTTPx6 test gives me about full speed, but at the moment the whole line is being severely throttled.
http://www.thinkbroadband.com/speedtest/results.html...
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Almost back to normal now http://www.thinkbroadband.com/speedtest/results.html...
On most days the two lines are fully flat, looks like SME office PC turned off overnight may have largely finished updating
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I wouldnt call microsoft updates an extreme pattern, an isp should be provisioned with those updates considered as normal traffic. For it to also drop to 2mbit is an insane level of congestion. I dont know what to say other than to jump ship, unless vivaciti say they going to fix it and agree its unacceptable.
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And they should be able to use a CDN or at least cache the files local to the ISP? Doesn't sound like rocket science to me.
Just got this reply from the ISP:
"All we know at the moment is that the node is running hot because of excessive traffic due to a Microsoft patch. **** is waiting for our suppliers managers to get out of a meeting so that he can talk to them about the issue. The issue itself is unlikely to be resolved today although your speeds should return to normal soon as traffic through your node decreases. Getting this issue resolved permanently is a high priority."
In other words, "Go away and try later."
Current speed
http://www.thinkbroadband.com/speedtest/results.html...
Edited by keymoo (Wed 13-May-15 14:16:16)
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although your speeds should return to normal soon as traffic through your node decreases. In other words, the congestion will disappear when so many people stop using the internet.
Not a reply to inspire confidence. A useful next stop for you might be here.
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Thanks. When I upgraded to FTTC they made me sign a new 12 month contract, so can't move until March...
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Though it would be unfair to blame Vivaciti for that- it's a BT condition. Doesn't stop it being a pita.
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Though it would be unfair to blame Vivaciti for that- it's a BT condition. Doesn't stop it being a pita.
I think the congestion is within Entanet - the supplier to Vivaciti, not BT.
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I think that too. (Within Entanet).
Edited by RobertoS (Wed 13-May-15 15:29:16)
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There is one ISP we hear about on here that doesn't pass the 12 month minimum term onto the customer...
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True, but they put more effort than many into keeping their customers happy!
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Two.
I know of Pulse8. I suspect I have missed reference to the other one.
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I know of Pulse8. That wasn't the one I was thinking of 
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AAISP Home::1 and Home::2. Six months.
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Didn't realise AAISP did short term contracts as well.
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Thanks. When I upgraded to FTTC they made me sign a new 12 month contract, so can't move until March...
However, if your throughput is regularly below the Fault Threshold Rate then that ought to open up an option of being released from the other contractual commitments.
I note that the Enta forum does have a few quite large threads about congestion from the last 9 months or more.
--
Brian
Zen Fibre 2
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The FTR applies to sync speed and that doesn't seem to be the issue.
In any case, does it apply on FTTC connections? It could for BT Wholesale I suppose, but the general experience is that a loss of many Mbps sync is passed off as crosstalk and the BTW estimate reduced.
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The FTR applies to sync speed and that doesn't seem to be the issue.
In any case, does it apply on FTTC connections? It could for BT Wholesale I suppose, but the general experience is that a loss of many Mbps sync is passed off as crosstalk and the BTW estimate reduced.
Yes, I know that FTR applies to sync speed, but what use is that sync speed if it can't sustain reasonable throughput?
Zen's portal shows the FTR for my 80/20 line as 15000kbps, it's clear that the OP is getting less than this in throughput terms.
Might be a stick with which to beat Vivaciti...
--
Brian
Zen Fibre 2
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Back to normal now.
http://www.speedtest.net/my-result/4357266195
To be fair this is only the second time it's been slow since my upgrade date in early March. If it happens too often I'll be looking to move.
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Just run a test here and getting 60Meg through Zen Internet. I'd imagine it's your ISP not having the infrastructure. Time to look elsewhere I'd say.
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