FTTC accepting orders, but not for me

So after following the journey of my new cabinet which was installed some months ago, it was only last week (Friday 5th) that a silver lock was installed onto the cabinet - Which was quite exciting as I've read many people saying that soon after, the cabinet will begin accepting orders.

Anyway, I checked the status of the Fibre Journey on the Openreach site yesterday evening and noticed it has finally moved on to Superfast Accepting Orders!! However, it then mentioned that I was unable to order it yet - with a possibility of the length of the line being too long. I then checked the DSL checker site and saw that an FTTP option was now there - where as before, it literally only showed ADSL products.

Does it appear that fibre will in fact not be available to me, even after speaking to Openreach via emails, who have told me a few times that Fibre is being installed and I will be able to order it etc... I'm hoping that it is as simple as some databases not updating correctly!

DSL Checker results

Classic mistake - Fibre on Demand while being FTTP, is the cost you £1000+ to install and £200+ per month for 3 years.

The checker state you have is indicative of the checker in the process of updating records to reflect the new cabinet, i.e. takes a few days to settle down - hence wording on Openreach checker about may be two weeks from going live to being able to order.

Does it show available for any of your neighbours?

If not, it will just take a couple of days for the databases to update as mentioned above.

Thanks for the reply and putting me at ease - Do you think it is worth me keeping an eye on both the Openreach & DSL checkers for any movement?

@Lee - Yeah it appears to be the same for my neighbours too.

Edited by deleted (Thu 11-May-17 12:00:20)

Yes. Judging by the ADSL2+ estimates you gave us I can't see how you can be too far from the cabinet for decent FTTC.

In reply to a post by RobertoS:

Yes. Judging by the ADSL2+ estimates you gave us I can't see how you can be too far from the cabinet for decent FTTC.

Their cabinet might be right outside their exchange and they might not be that close to the cabinet.

Resulting in good ADSLx speeds and too far for FTTC.

Plus I have just checked several addresses on all post codes for that cabinet and none can get fibre, so it might be a database error.

Paul

Edited by PaulKirby (Thu 11-May-17 12:28:45)

Is there anyway from those figures to estimate a fibre speed, when available?

@Paul - The exchange is around 1.4km from the cabinet, and the cabinet is just over 200m from my house. Measurements are in a straight line by the way.

Edited by deleted (Thu 11-May-17 12:08:05)

In reply to a post by Authodox:

Is there anyway from those figures to estimate a fibre speed, when available?

No. I was working from the furthest you could be if the cabinet was close to the exchange. As has just been mentioned.

@Paul - The exchange is around 1.4km from the cabinet, and the cabinet is just over 200m from my house. Measurements are in a straight line by the way.

Unless the copper from the phone goes all round the street before getting to you then you should get very good FTTC.

It can take a day or so for the database changes to stabilise after a cab is available at the Openreach level.

Slight warning...have seen areas where some come online in a day or two, and others take a week or two

Cheers for all the replies guys.

I'll keep an eye, and update in case this helps anyone else out.

In reply to a post by RobertoS:

@Paul - The exchange is around 1.4km from the cabinet, and the cabinet is just over 200m from my house. Measurements are in a straight line by the way.

Well I found the OP exchange and followed the route to the OP Postcode and I did see loads of PCP and Fibre Cabinets on the way, most were other cabinets, but there were some with no numbers on them, so maybe it was one of those.

But saying that, both the BT DSL Checker and the Where and when page say that nobody can get it and that they was all too far from the cabinet, granted I didn't check all addresses.

Paul

Just realised you have your full address on that uploaded table. Best to delete that and substitute one with just the exchange and cabinet number on that line.

A description or street photo of where the phone cabinet is would be useful as well as someone may know more about it. A pic of the fibre cab is unnecessary.

Edited by RobertoS (Thu 11-May-17 13:49:51)

believe its a fairly new cabinet so you may not see it on street view at all

Yeah that is correct, the cab is fairly new and isn't on Google Street View.
The cab is located on the corner of these roads, if that helps with anything.

And within 5 metres of where I thought it should be

A good marker that the cabinet has gone live is in the last section. When "VDSL multicast" is available, then FTTC is normally.

It could be that the DP doesn't have the right data stored to allow an estimate, so the OP doesn't get an estimate. Everyone using the same DP would be in the same boat.

It is probably worth checking some other properties on the same cab, but on different DPs.

Yeah I saw that one as well between the 3rd and 4th car, but due to Google Maps not been there yet I was unable to check the number.

And also there are loads of different types of cabinets for the area, so I wasn't too sure what cabinet it really was.

Paul

In reply to a post by MrSaffron:

believe its a fairly new cabinet so you may not see it on street view at all

Well I normally check for the PCP first in the area that has the highest FTTC speeds listed and then just walk about on google maps, I virtually walked past that area 5 times.

Sadly the google car hasn't been in that area, so I was unable to see the PCP number if there is one printed on it.

Paul

Just an update, as of Friday 19th May I was able to order Fibre Broadband. The Openreach checker had updated, and so did the dslchecker site.

For anyone in a similar situation - a silver lock was installed on to the fibre cabinet on 5th May, the Openreach & dslchecker sites were updated (although I wasn't able to order fibre) on 10th May, finally on 19th May, I was able to order fibre. So 2 weeks from when the silver lock was fitted - although this isn't gospel and can be different for everyone.