Slow Wi-Fi.

I am impressed with my speed test as my minimum was guarenteed to be 35Mbps but it looks like i am in the same position as many members in the TT forum using Wi-Fi, i have tested the Wi-Fi with several different devices and they are all showing roughly the same speed.

Does anyone here have a clue why this is happening and why one of the regulars (community star) said it was not a good review?


Test using Ethernet cable.


https://s26.postimg.org/9omwgiwjd/WIRED.jpg


Test Wi-Fi -


https://s26.postimg.org/w6yed04s9/222222.jpg




I posted this last night in the TalkTalk forum and was told it was a poor review but i am experiencing the Wi-Fi problem highlighted in the review.



By Edward ChesterApril 5, 2017.

In addition, it becomes evident the Wi-Fi tech used here is fairly basic, despite its use of dual-band (5GHz and 2.4GHz) and the latest AC Wi-Fi standard. In tests this router came a distant last, although I reiterate that some other ISP-provided routers will perform just as poorly.

Using the 5GHz band, this router maxed out at just 21.3MB/sec, which compares to 60.1MB/sec for the next slowest AC router I�ve tested. In our two further tests the router managed 9.3MB/sec (5m away, with two walls between the router and the Wi-Fi receiver) and 9.6MB/sec (7m away, with two walls in between and a floor down). Again, these figures are dwarfed by the next worst on test, which managed 37.8MB/sec and 13.5MB/sec.

Moving to the generally slower 2.4GHz band and the difference is more modest, as even the fastest routers can only hit around 20MB/sec. Nonetheless, the HG633 managed only 7.6MB/sec, 6.2MB/sec and 4.7MB/sec; the next worst recorded 11.9MB/sec, 7.8MB/sec and 6.8MB/sec.

These figures pale even in comparison to other ISP-provided routers, with the likes of the BT Home Hub 5 hitting 50MB/sec+ in our AC tests. In fact, even the old TalkTalk Super Router, the HG635, performed reasonably well, so it�s clear just how inadequate the HG633 is. Moreover, if you go out and spend £50-£100 on a third-party router you�re likely to benefit from a huge leap in performance.

Read more at http://www.trustedreviews.com/reviews/talktalk-hg633...

Edited by deleted (Wed 06-Sep-17 12:17:24)

Is 'trustedreviews' talking in Mega Bytes per second or Mega bits per second a factor of 8 difference and has implications for what you are thinking about I believe.

35 Mbps is Mega bits per second or 4.375 MB/sec so the router should be enough for your connection speed.

What we don't know is the device you are using, and also the speed test you are using is not ideal for testing this as there is a tendency for it to report a peak speed, so http://www.thinkbroadband.com/speedtest has more diagnostic value to it.

Thanks MrS, its the HG633 super router, what i do not understand is why the two speed tests in my OP are hugely different they are both measured in Mbps.

I will run the TBB speed test and post back.


.

Edited by deleted (Wed 06-Sep-17 12:50:26)

Well thats a shocker -


https://www.thinkbroadband.com/_assets/speedtest/but...

Speed of me - https://s26.postimg.org/t9xl7hut5/SOM.jpg

Speedtest.net - https://s26.postimg.org/3sf6nwd2x/vvvvv.jpg






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Numbers are nice, but if diagnosing problems seeing the graphs helps i.e.

https://www.thinkbroadband.com/speedtest/15046989142...

The two download tests should be the same speed (or within 10% of each other roughly), when they are not points to issues with provider or Wi-Fi link. The variation in the upload also points towards maybe Wi-Fi

Was that test using the PC over Wi-Fi, in which case what wireless card does the PC have, and have you double checked the speeds its connecting at and whether the drivers are up to date.

The speed tests were take using my PC and Ethernet, support told me to turn the router off for 30 minutes and try again, these are the results -

https://www.thinkbroadband.com/speedtest/15047045315...

https://s26.postimg.org/pz0bczayx/som.jpg

https://s26.postimg.org/eb69iflu1/ssss.jpg


.

Please stop cropping the images - speedofme charts hold useful information in the graphs just like the thinkbroadband ones do

So not looking good even over Ethernet based on the latest tests.

Speedtest.net is probably automatically finding the best path to a server, so if that is good consistently and others are not then suggests some exits from ISP to the Internet are having issues.

Looking at other users no sign of any issues in terms of speeds to us

e.g. http://tbb.st/1504704641319169755
http://tbb.st/1504705298857074955
http://tbb.st/1504702973120939455

I was hiding my IP address here is an un-cropped one -

https://s26.postimg.org/6m9f6plc9/xxxxxxxxxxxxxxxxxx...

Okay looking at the upload then can see how they report 9 Mbps and we report less. Difference from us using the median, instead of mean or something else (some testers use the top quartile or similar as they want to show you something as close to your connection speed as possible)

I am going round in circles on the support forum i am convinced the router will not go faster than 21 Mbps there are hundreds of posts about it but they are saying thisis not the case

I even posted this review of the HG633 but they said it was not a good review, i have been testing most of the day and have re-named 2.4 and 5 GHz SSID so i can connect to either as advised so i can connect to the fastest and still cannot get above 21 Mbps, i have asked for a new router to test.

By Edward ChesterApril 5, 2017.

In addition, it becomes evident the Wi-Fi tech used here is fairly basic, despite its use of dual-band (5GHz and 2.4GHz) and the latest AC Wi-Fi standard. In tests this router came a distant last, although I reiterate that some other ISP-provided routers will perform just as poorly.

Using the 5GHz band, this router maxed out at just 21.3MB/sec, which compares to 60.1MB/sec for the next slowest AC router I�ve tested. In our two further tests the router managed 9.3MB/sec (5m away, with two walls between the router and the Wi-Fi receiver) and 9.6MB/sec (7m away, with two walls in between and a floor down). Again, these figures are dwarfed by the next worst on test, which managed 37.8MB/sec and 13.5MB/sec.

Moving to the generally slower 2.4GHz band and the difference is more modest, as even the fastest routers can only hit around 20MB/sec. Nonetheless, the HG633 managed only 7.6MB/sec, 6.2MB/sec and 4.7MB/sec; the next worst recorded 11.9MB/sec, 7.8MB/sec and 6.8MB/sec.

These figures pale even in comparison to other ISP-provided routers, with the likes of the BT Home Hub 5 hitting 50MB/sec+ in our AC tests. In fact, even the old TalkTalk Super Router, the HG635, performed reasonably well, so it�s clear just how inadequate the HG633 is. Moreover, if you go out and spend £50-£100 on a third-party router you�re likely to benefit from a huge leap in performance.

Read more at http://www.trustedreviews.com/reviews/talktalk-hg633...

Note that the review you quote states 21.3MB/s rather than the 21Mbps you are seeing, an eight fold difference.

Doh i didn't realise i had already posted that and MrS had already mentioned that, so ignoring the stats in the review i still find it hard to believe so many are having the exact same wi-fi problem, below are a few quotes from the support site and there are hundreds of them.

Today I have installed Wi-Fi analizer i have moved to un-congested channels, renamed SSID so i can differentiate between 2.4 and 5 GHz and done more speed tests than i have done in months and i am still stuck under 22 Mbps when my wired speeds are 37 Mbps.

-----------

I've been having problems with the router since I first got it. Over ethernet there is no problem, but the WiFi is terrible.
Both my son's phone and mine will not work over WiFi, both are different makes so it's not a problem with the phone.
We are lucky to get 20mbps down over wifi when will easily get 40mbps over ethernet.
My father had the same router but replaced his with a Draytek unit and now miraculously he gets WiFi all over his house at twice the speed of the TalkTalk router.
When are TalkTalk going to acknowledge that there is a serious problem with the routers?
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My HG633 seems incapable of a download throughput on WiFi of anything more that the high 20's
It has been like this since the day it was installed
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I get around the 20 Mbps myself, and it's frustrating to even watch a 720p YouTube video, let alone a 480p one aha - WiFi is just terrible with this new "Super" Router.
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I currently have a HG633 router with firmware versions V1.22t. My download speed varies from 8 to 20Mbps when connected wirelessly.
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I have had to turn my router off again this morning for 45 mins as the connection speed was very slow. On running a speed test using supportal-test.co.uk after turning back on the download speed was 5.46Mbps and upload was 3.69Mbps. The best that I ever get is arround 20Mbps on a line where i was informed that i could get about 35Mbps.
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Using the 5GHz band, this router maxed out at just 21.3MB/sec and
Moving to the generally slower 2.4GHz band and the difference is more modest, as even the fastest routers can only hit around 20MB/sec.
---------
We are lucky to get 20mbps down over wifi when will easily get 40mbps over ethernet.

Just connected my old Huawei HG633 from when I was with Talktalk last November. LAN file transfer between my Samsung S5 and Windows 10 PC using 5Ghz I'm getting a steady 6.7MB/s (53.6Mb), about 10m away from the router in a different room.

You've cited that poor review as proof the device performs poor. I agree that it's not the best ISP supplied modem/router. However you've made a huge error in reading the test results. The slowest speed achieved in that review was 4.7MB/s, that's 37.6Mb. It is capable of much more than the maximum speed you are getting, something is probably configured incorrectly.

I don't know how you are only getting 20Mb (2.5MB/s) from a clean 5Ghz channel. Have you tried the same device you are using for the wireless test with a different wireless router? Most of the time wireless throughput problems are down to congested channels, or hardware limitations of the receiving device.

If it's a Windows PC/Laptop or an Android phone it tells you what speed the devices are connected together at. What device are you using and what does it say the device is synced to the HG633 router at?

HG633? If so, that is the problem, they cap at around 25Mbps even on 5Ghz (IN MY EXPERIENCE).

Get a HG635 problem will vanish (ebay around £20 - £30). Stop wasting effort playing around with the router. TalkTalk are starting to supply more d-links now, which are good but quite poor range compared to HG635.

Edited by ukhardy07 (Thu 07-Sep-17 16:21:46)

I may just do that as i have read they are better, if you have time could you take a look at this, i don't know if the guys are genuinely trying to help or giving me the runaround -

https://community.talktalk.co.uk/t5/Fibre-Broadband/...


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In reply to a post by j0hn83:

I don't know how you are only getting 20Mb (2.5MB/s) from a clean 5Ghz channel. Have you tried the same device you are using for the wireless test with a different wireless router? Most of the time wireless throughput problems are down to congested channels, or hardware limitations of the receiving device.

If it's a Windows PC/Laptop or an Android phone it tells you what speed the devices are connected together at. What device are you using and what does it say the device is synced to the HG633 router at?

Unfortunately i don't have a spare router but i have read that members using non TAlkTalk routers suddenly find the wireless speed is much higher, i may just take the earlier advice and get a HG635 i would love to be able to prove the TT HG633 is not capable of higher speeds.

Thanks, all the info is in the thread below, i am getting 37Mbps from my PC using Ethernet all my other devices including wife and sons are giving the same upper limit in the low 20's.

All the infoand screen shots can be found here - https://community.talktalk.co.uk/t5/Fibre-Broadband/...

Edited by deleted (Thu 07-Sep-17 18:05:01)

I tried out 3 HG633 before biting the bullet and getting a HG635.

I find the range on the 635 better than a BT Smarthub, I can get 400Mbps over wifi on the 635 and only 23 on the 633 in my home (bursts to 60).

I'm no longer with Talktalk but sadly left my HG635 at the old property.

All I can say is I believe it'll solve your issues assuming you have good signal and equipment is AC ready.

Edited by ukhardy07 (Thu 07-Sep-17 18:08:06)

Just read your post on the Talktalk forums, makes me laugh.

I'm sure someone else on the forum has gigabit speed wireless on that device

In reply to a post by ukhardy07:

Just read your post on the Talktalk forums, makes me laugh.

I'm sure someone else on the forum has gigabit speed wireless on that device

So you think as i suspect they are giving customers with poor wi-fi speeds the runaround?

Always hard to tell with online as humour can sometimes be lost...

Plenty of people with plenty of providers have found switching to alternate hardware or turning off wireless on the supplied router and buying their own wireless access point gives better access.

In terms of the HG633 I have no idea how many are in use, but if it was a significant number and there was a firm limit on its wireless speeds we would expect to be able to observe it when looking at the FTTC speed profile from all TalkTalk customers and no evidence of anything limiting a significant number of people.

It is possible that for some client devices it works really well, and this is something that wireless suffers from, i.e. some pairs of devices just get along better.

Yes I had nothing but trouble with that router.

Not to your extent, I've just looked through my historical testing...
I found it capped around 31Mbps even on internal network transfers.

Devices are MacBooks, iPhones, Lenovo windows 10 laptop all AC ready.

In reply to a post by MrSaffron:

Always hard to tell with online as humour can sometimes be lost...

Plenty of people with plenty of providers have found switching to alternate hardware or turning off wireless on the supplied router and buying their own wireless access point gives better access.

In terms of the HG633 I have no idea how many are in use, but if it was a significant number and there was a firm limit on its wireless speeds we would expect to be able to observe it when looking at the FTTC speed profile from all TalkTalk customers and no evidence of anything limiting a significant number of people.

It is possible that for some client devices it works really well, and this is something that wireless suffers from, i.e. some pairs of devices just get along better.

Thanks MrS and ukhardy07

I hope they send me another to test and it turns out to be the router its a few years old, i know its clutching at straws but i don't want to spend money on another router only to find its not the router that is the problem.

Seriously dude, just change it. You're killing time otherwise.

I have 3 of these HG633 laying around, they all suck seriously. The errors built up are literally in the millions on mine within a just few minutes in the GUI.

If you want to be totally sure, buy something on Amazon, and return it after testing e.g Netgear D6400

EDIT: You could try and persuade TalkTalk to send you a D-Link 3782, I know a few friends who have that router already. Apparently they're a little buggy too, as they are quite new and only recently came out of testing but I have no details on the specifics.

Edited by ukhardy07 (Fri 08-Sep-17 00:05:09)

Thanks , i have asked for a router to try i hope they send me the D-Link 3782.

Any news on this? Did they confirm a different router is on the way?

Not yet, the OCE's view threads from oldest first so i am hoping for an update today.