At Last Pt 3

it now appears that the FTTH infrastructure in my little lane is active as the checkers now say WBC FTTP available. BUT not when I input my number but does when I use a neighbours number?? the neighbours would be connected to the manifold at the top of the pole in my garden! but it says I cant get it. Grrr... Does anybody know how I can get the database updated so that at last I can order fttp

A politely worded email to Mr.Saffron can sometimes help.

Technically your chosen ISP should be able to get BT to update the database. If that fails then MrS may be happy to help.

In reply to a post by threelegs:

BUT not when I input my number but does when I use a neighbours number??

When you say "number" do you mean "phone number" or "house number"?

If you've been checking by phone number, it's worth trying the Address Checker too (note: not the postcode checker!) The address checker lets you enter a postcode, and then select a specific address from a list.

In the event they've listed your property with more than one variant of the address, try them all.

If your phone service is with a full LLU provider that would explain the problem, since BT Wholesale have no knowledge of where that number is i.e. full LLU numbers can move around

hi Mr s I am not with a full llu provider just john lewis broadband.
ps have PMed you

phone number, the houses in the lane all have names

As per PM but to save others that step

The PM system is great but for tracking this stuff e.g. so I can get back in touch once Openreach get back in touch I need you to email me

In reply to a post by threelegs:

phone number, the houses in the lane all have names

OK, so definitely try the Address Checker. In the address screen, just enter the postcode. Then on the next page it should give you a drop-down list of named houses to choose from.

As regards LLU: that would explain it if the BT checker didn't recognise the number at all ("There is no data available for this number") . But if the BT checker recognises the phone number, and says ADSL is available but FTTP is not, I think that's a different problem.

In reply to a post by MrSaffron:

The PM system is great but for tracking this stuff ...

Should that be "but not for tracking"?

John Lewis broadband is resold Plusnet, so not LLU.

Fingers crossed the prod will produce the result needed

update. the address checker now shows the correct info ie WBC FTTP up to 330 but the phone number checker shows only FTTPoD. the OR "When can I get fibre" says congrats up to 330 fibre is available as well. SO now comes the harder bit, who do I give my money to BT, Cerberus .Zen, Spectrum or some one else?? I know I will get lots of differing opinions so I wont rush into anything just yet( A few more weeks on slow BB isnt going to make much difference now)

And a great BIG THANK YOU to Andrew for prodding the right person and getting the database sorted (what would we do without him????)

With the current results you could order FTTP on a new line but you would not be able to keep the existing landline number.
The checker for the landline number would need corrected.

If you don't care about keeping the landline number this is irrelevant butt important if you wish to retain it.

Once FTTP is up and running they could transfer the number to voip then cancel the copper line