Fttp identify box on wall

Just moved into a house in a private road.

I have ordered the broadband and they have said that I should have a NTP installed but I don't. Its just some BT main socket with a MK3 filter plugged into it.

The previous owner said the Internet was really slow. An openreach engineer is booked for 18th Feb to install the broadband. So not sure how he will do that?

Can you guys tell me from the pic added if that newer brownish box has fibre ready? Or is it just phone wires.

Thanks.
Rob.




https://www.linkpicture.com/view.php?img=LPic6008792...

The brown box is an FTTP fibre splice point, the grey box is a BT66B copper joint box.

The brown FTTP box is probably 3 or 4 years old. There should also be a mains powered ONT unit inside the house but maybe that’s been removed if the previous owner reverted back to a cheaper copper based connection for some reason.

What service have you ordered (and who from) - is it definitely FTTP? If so, might need an Openreach engineer to install and commission a new ONT if the original one is missing.

Looks like there's a sealed conduit at the top edge of the box. What's on the other side of the wall / where does the conduit exit?

The ONT would/should be left in situ.

If it’s not there, maybe the people who lived there before took it with them (eejits)

Thanks for the reply.

It's super fast from sky who require openreach engineer to provide the service.

Behind that wall is the downstairs toilet. I've had a nose in there but can't see much.

Talking to the help line they said there has to be an ONT for superfast to work. Which I'm not sure about. Depends if there was a coax I suppose but I presume that BT66B is twisted pairs?

Case in point, spot the ONT at 20m 37s:

Homes Under the Hammer

If you can be bothered to watch to the end the ONT has disappeared! (44m 57s !)

You should have a white Powered box somewhere inside which should have LEDs visible that if the power is on these will show the status of the line.

It just causes issues for the next owner .....

Yes, will need an ONT, either the original one (that should have been left in place) or a replacement. Might also need the fibre rerunning from the external brown box if some wally has also cut/removed that too. If that’s the case you may well find the Openreach engineer that first arrives isn’t equipped for resplicing the fibre and you will need a new appointment for that to happen.

Presumably Openreach are still actually going to attend as you currently have no active service? Generally, FTTP upgrades are on hold until at least March due to C19.

The original ONT would most likely have been a Huawei 8240, as here:

Huawei 8240

In that particular case he’s renting it out as an HMO so probably just shot himself in the foot!

Although, no doubt, he’d get away with just ordering and looking blank when asked where the ONT has gone.

In reply to a post by Rob_27:

Thanks for the reply.

It's super fast from sky who require openreach engineer to provide the service.

Behind that wall is the downstairs toilet. I've had a nose in there but can't see much.

Talking to the help line they said there has to be an ONT for superfast to work. Which I'm not sure about. Depends if there was a coax I suppose but I presume that BT66B is twisted pairs?

Coax? What this isn't Virgin Media where talking...

If its Sky Superfast you've ordered that comes in via the copper pair, not fibre direct to your home (FTTP). Sky Ultrafast is their FTTP offering

No idea what the previous owner has done with it.

From the order and from sky the open reach engineer needs to know if the lights are on the ont. Which I can't confirm as I can't find the [censored] thing.

Rob.

OK - sounds like they are talking about the FTTP ONT, I’d just explain to the engineer that you’ve just moved in and think the ONT has been removed by the previous occupier. I would have thought the Openreach engineer should be able to determine the ONT isn’t active remotely.

Is there any sign of the internal fibre cable on the inside wall from the external brown splice box? If it was there it should have a green plug on the end of it (that should be plugged into the ONT).

In reply to a post by Rob_27:

The previous owner said the Internet was really slow.

Just throwing this out there, above doesn't sound like the previous owner was using FTTP.

Behind that wall is the downstairs toilet. I've had a nose in there but can't see much.

That would seem to be an odd place to put the splice box. Could the toilet have been a recent addition? Might have removed all the internal cabling and ONT.

In reply to a post by Rob_27:

No idea what the previous owner has done with it.

From the order and from sky the open reach engineer needs to know if the lights are on the ont. Which I can't confirm as I can't find the [censored] thing.

Rob.

Have you checked on the DSL checker to see what is says about your property (either search by line/phone number or do an address based search)?

https://www.broadbandchecker.btwholesale.com/#/ADSL

If your place IS actually enabled for FTTP and the ONT is/was installed - then in the blurb below the line stats it should say:

"ONT exists with active service..XXXX...A new ONT may be ordered."

Edit:
- If FTTP has not actually been installed at the property, then the line above would read:

"FTTP is available and a new ONT may be ordered."

Edited by Pheasant (Wed 20-Jan-21 23:45:11)

Thanks. Did an address lookup as I don't have a phone to plug in to socket.

Exchange Product RestrictionsStatusFTTP Priority ExchangeNWLR WithdrawalNSOADSL RestrictionY

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Proven Clear.

FTTP is available and a new ONT may be ordered.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

OK well that clarifies it. There’s no point looking for an ONT, because you don’t have one installed

This also explains why the previous occupier said their broadband was slow as they were using the copper pair for service and not FTTP.

Go back to Sky and explain, and they should sort it with Openreach as part of you ordering the service.

In reply to a post by Pheasant:

OK well that clarifies it. There’s no point looking for an ONT, because you don’t have one installed

This also explains why the previous occupier said their broadband was slow as they were using the copper pair for service and not FTTP.

Go back to Sky and explain, and they should sort it with Openreach as part of you ordering the service.

That shouldn't be necessary as Sky have already identified that an engineer visit is required to provide service (which they wouldn't need to if there was a working ONT). However if they add a note for the engineer it won't do any harm.

Re. superfast/ultrafast: both are available over FTTP from Sky - you can take 80M or 150M. These days, I believe if you order superfast and your property has both copper and fibre available, then they'll provide service over the fibre.

Indeed hopefully he’s good for when Openreach turn up, and the Sky help line telling him to look for an ONT (when there isn’t one) was a simple misunderstanding by the call centre folks. If it was me I’d call them and get it noted so that it hopefully doesn’t waste anyone’s time.

In reply to a post by Pheasant:

In reply to a post by Rob_27:

Thanks for the reply.

It's super fast from sky who require openreach engineer to provide the service.

Behind that wall is the downstairs toilet. I've had a nose in there but can't see much.

Talking to the help line they said there has to be an ONT for superfast to work. Which I'm not sure about. Depends if there was a coax I suppose but I presume that BT66B is twisted pairs?

Coax? What this isn't Virgin Media where talking...

If its Sky Superfast you've ordered that comes in via the copper pair, not fibre direct to your home (FTTP). Sky Ultrafast is their FTTP offering

Sky will do Superfast on FTTP is you ask for it.

Apparently so. Every day’s a school day

In reply to a post by dect:

In reply to a post by Rob_27:

The previous owner said the Internet was really slow.

Just throwing this out there, above doesn't sound like the previous owner was using FTTP.

Makes you wonder if they were even vaguely aware there was fibre at the house that would have immediately resolved their “really slow internet”....

Probably were with the cheapest available provider (e.g. plusnet) who said they couldn't provide anything else.

https://postimg.cc/gLVySpnp

Thanks everyone, i feel better knowing now that i wont get slow speeds if it gets installed.

I pulled the box open and can see some nice fibre. Popped it back. Called Sky and said the fibre is there but not inside. just said im trying to limit the delays so they come prepared with the ONT and bits.

I think the previous owner went with the cheapest option. I cant have slow speeds as i have to remote from home and partner has to perform online teaching.

Thanks all again. Much appreciated.

Good luck Rob. You're on the home stretch for all intents. The hardest part (at the moment) will be getting an engineer in the house - as along you're happy to of course, but the imperative is there.

Have an idea where you want the ONT installed. Cable pathway will be needed as appoproiate (by default theylll just want to stick it on the inside wall where the peno comes through). Otherwise make sure you have a double (power) socket nearby the proposed location.