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Hi there!
We’ve just moved to Penn, Buckinghamshire, where there is a current roll out of FTTP in progress.
However we have just found out that we are not included in this as we are a new build and it was up to the developers of our house to install it (which they chose not to). This also means that I don’t think we are eligible for gigabit vouchers. The road we are on is a mix of old and new houses - so from what I can tell, Openreach is going to run FTTP to all the old houses on the road and then leave all the new ones unconnected!
This seems absolutely bonkers to me and inherently unfair as it wasn’t our choice to not get FTTP.
Does anyone have experience of this and what we can do?
Our plot is a plot of 4 houses only, two of which are not yet sold. Any thoughts appreciated!
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Another case of developers trying to save pennies ...
They could easily have installed the infrastructure and BT would have guided then to FTTP and increase the price of the house by £1000 but shortsightedness and penny pinching means that you will probably end up paying way more and they may struggle to sell the other two at full price.
All you and the other purchase can do is plead with BT and maybe even pay to get an install now.
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M H C
taurus excreta cerebrum vincit
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The road we are on is a mix of old and new houses - so from what I can tell, Openreach is going to run FTTP to all the old houses on the road and then leave all the new ones unconnected!
Are you absolutely sure about that? Typically Openreach will allow enough CBT ports for all properties in a given street when doing a full rollout.
What does broadband checker say for your address?
Edited by Pheasant (Thu 04-Mar-21 23:24:05)
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Register (or login) on our website and you will not see this ad.
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not bonkers at, indicates you developer has either decided to do copper , or not agreed to do fibre when he registered his new sites - think your discussion ought to be with your developer to see if they will fund it - openreach deployment / fibre programme will have no visibility of that development at the time the decsion was made to fibre the area - this is not untypcial in small developments that come after / during an area fibre build
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absolutely
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It says that it’s on cabinet 2 and lists FTTP as available but adds in the notes that FTTP is not available to the premises as it’s not on the roll out programme.
Given we have already completed we are going to have a very hard time convincing the developer to install fibre, aren’t we?
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Does it say in the notes “ FTTP is available and a new ONT may be ordered.”
Can you post a screen shot of the output from the checker? Anonymised if you wish.
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I’m posting from my mobile which doesn’t seem to me an option to so screen shots, but the text says:
The premise/line is associated with exchange which is NOT part of current fibre priority programme.
The premise/line is associated with exchange where WLR is not withdrawn.
The premise/line is associated with exchange where SOADSL service is restricted.
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
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What FTTC speeds are quoted (if any)?
This is on the developer you won’t get anywhere but with them. Ultimately if they don’t agree, you are stuck as it’s standardised that developer is responsible to work with open reach on new builds.
Very few choose copper only
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No such luck then. Back to the developers, but they doubtless will wash their hands of it is my bet. You can only try. Otherwise you and your other new neighbour (and future two neighbours) would need to fund a connection - or if the rollout is still progressing try getting in touch with Openreach to see if there is another chance. Either way it’s not going to be easy I think.
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Do you not have access to a PC at some point? Or a trusted friend that can do a screen shot? Or if willing ask one of the long term members here and provide details in a PM?
Just that from what you say there are contradictory statements in the checker.
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M H C
taurus excreta cerebrum vincit
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I’m posting from my mobile which doesn’t seem to me an option to so screen shots,
On a Android phone, pressing/holding the Power and Volume Down buttons simultaneously will take a screenshot, if it's a iPhone I believe it's the Lock and Volume Up buttons
Edited by Davey_H (Fri 05-Mar-21 08:27:03)
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Just that from what you say there are contradictory statements in the checker. Was you referring to below
lists FTTP as available but adds in the notes that FTTP is not available to the premises as it’s not on the roll out programme.
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Typically Openreach will allow enough CBT ports for all properties in a given street when doing a full rollout. BDUK rollouts (which it may be) seem to be more targeted than Openreach commercial rollouts, I have posted here before about a cul-de-sac where every property had poor broadband but only half of them were BDUK funded for a FTTP upgrade. I also know another street where there are dozens of properties but only a couple of them was upgraded to FTTP using BDUK monies.
Edit: Added clarity
Edited by deleted (Fri 05-Mar-21 09:38:02)
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Exactly ...
Once we can see the text, it will be easier to advise. If it says available in the checker line, then there will be a good case to argue with BT/OR.
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M H C
taurus excreta cerebrum vincit
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Thanks for the clarification edit. I wasn't sure whether I misread something and this was part of a BDUK or regular Openreach rollout.
Unless something dramatic is revealed when the OP posts the first few lines from the availability checker - the line in the explanatory notes, posted which reads: "FTTP is not available." is fairly conclusive I would have thought.
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Thanks for the clarification edit. I know my post are not always the easiest to read/understand but I do try my best
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You're good! Posts are always crystal!
[I do have trouble with some other folks. Some I have to read several times and still can't fathom out.]
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Our plot is a plot of 4 houses only, two of which are not yet sold. Any thoughts appreciated!
developer will have been paid by openreach for a connection via a SOd payment so he either rejected the no cost FTTP option or or refused to pay additional to have FTTP and copper was provided as course - think this is the first question you need to ask your developer what were they offered and what did they go for -- , this is not an openreach problem -- so in your case 50% of the devlopement is not sold -- so you have some leverage in the short term with the developer
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Apologies for the slow response! I know how to take a screen shot on my mobile, I just couldn't figure out how to paste it to a post 
I'm now on my laptop and still can't - there doesn't appear to be an option to attach files?!
(I'm not usually this thick,...!)
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This is really helpful. So am I correct in the following question (just want to check what I am asking...)
Dear x
[some kind of context]
Please can you confirm what options you were given when it came to connecting the properties on the plot? As I understand it, FTTP should have been made available at little/no cost by Openreach for new builds?
[say something about the remaining plots being difficult to shift]
[Sign off]
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...just an update - so apparently, according to the first house - there was no copper connection at all. The developer bought a plot with 1 house on it, and turned it into 4. None of the houses have any existing connections (ie all houses need new copper cabling running to them).
Would this be an area for leverage do we think?
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You need to use an image hosting site and just provide a link.
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M H C
taurus excreta cerebrum vincit
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That is a little different to what you posted though:
It says that it’s on cabinet 2 and lists FTTP as available but adds in the notes that FTTP is not available to the premises as it’s not on the roll out programme.
It says that FTTPoD - ON DEMAND is available and the notes don't mention the roll out.
It could be that the BT system is not up to speed yet. Are the houses either side of the plot being connected to FTTP?
I would certainly progress with the developer, and in parallel, perhaps an email to the CEO of OR pointing out that houses either side (if that is the case) but you and the others are being missed - asking why the discrimination.
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M H C
taurus excreta cerebrum vincit
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Apologies for the slow response! I know how to take a screen shot on my mobile, I just couldn't figure out how to paste it to a post 
I'm now on my laptop and still can't - there doesn't appear to be an option to attach files?!
(I'm not usually this thick,...!)
Yeh this forum software is....errrr a bit 2004 (just kidding Mr Saffron)
You need to upload and post links from an image hosting website like:
https://postimages.org/
https://imgbb.com/
etc etc.
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...just an update - so apparently, according to the first house - there was no copper connection at all. The developer bought a plot with 1 house on it, and turned it into 4. None of the houses have any existing connections (ie all houses need new copper cabling running to them).
Would this be an area for leverage do we think?
Sounds like a developer who has dodged their utilities connection responsibility
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Sounds like a developer who has dodged their utilities connection responsibility
I wonder if they have installed electricity, gas and water?
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M H C
taurus excreta cerebrum vincit
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Yes - but the key is, what is the legal requirement? Cos that is what we can hold them to...:
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Best ask your conveyancing solicitor, should be in the sales particulars (if your in England in the property information form TA12, connection to utilities and services) Did they not check / confirm this with you?
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so in your case 50% of the devlopement is not sold -- so you have some leverage in the short term with the developer
Not really sure this gives any real leverage with the developer. The OP is proof that folk will buy his houses anyway at I guess market value without the connection. It's pretty hard to argue no-one will buy it when you just did...!
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Yes - but the key is, what is the legal requirement? Cos that is what we can hold them to...: I really think you going down a dead end with this, you can kick and scream as much as you want but unless I've missed something I don't believe you have any legal rights to full fibre (your best leverage was before you exchanged contracts to buy). The developer had the choice when building those 4 properties but they chose not to have it installed. Unless you have legal documents that can prove the developer mislead you about it you are best advised to wait and see what happens when the other properties on the street get upgraded and if you are missed then put a FTTP on demand or Community fibre partnership request in with the other 3 properties and pay to have it installed.
Edited by deleted (Sat 06-Mar-21 10:06:47)
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no that means the developer did not even do the basics right - again what did they register with openreach newsites and when - thsi is even more grounds that they did not do the right thing - i would be writing to your MP on this
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I'm not convinced by the evidence provided that other houses in the street have FTTP either. Have you run the checker on other houses?
I think you may be suffering from buyers remorse and should just enjoy your new house.
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Unless it’s part of the information shared between seller/developer and purchaser during the property purchase (the OP has not confirmed, yet) then OP won’t be privy to any of the arrangements (or not as the case may be) made between the developer and various utilities.
It should be really very straightforward to see what is included in the deal. If the OP has legitimate concerns now, the best person to check is his/her conveyancing solicitor. If there’s nothing there - then nothing more the OP can do about it other than organise the connection him/herself.
Other than the contract of sale there is no other legal obligation on the developer to provide FTTP, that the OP is hoping for.
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crdrummond
If you are
a) correct that the rest of the road are getting FTTP.
b) Lucky.
You may find that when you order a line you get FTTP provided. This is as OR now prefer to serve unserved premises by fibre rather than copper. However this still depend on the area. A post code or location may enable people close to the process to give you better detail on this.
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So the area we live is in having FTTP rolled out currently - work due to complete end of the month.
Connecting Counties (who are coordinating it on behalf of Bucks council) have confirmed to me that whilst we are in the roll out area, our house specifically will be excluded.
Openreach have also directly confirmed to me that the works for the Penn area roll out are due to be completed over the next few weeks.
So whilst the neighbouring houses are not yet connected, they will be connected very soon.
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Oh that is an interesting point, which I hadn’t thought of.
Although the neighbouring house (same development, so same issue) ordered Broadband when they moved in and they got copper...
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Sadly, I don’t believe there was anything explicit in the terms of sale
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Thanks fastman - what do you mean by this specifically? Is this something I can check with Openreach do you know?
Edited by deleted (Sat 06-Mar-21 23:53:08)
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There are helpful, well connected folks on the forum that may be able to assist behind the scenes; to kitcat’s note “A post code or location may enable people close to the process to give you better detail on this.”
Are the other properties in the street pole fed or duct fed? How is the neighbour’s copper service on the new development delivered?
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So the area we live is in having FTTP rolled out currently - work due to complete end of the month.
Connecting Counties (who are coordinating it on behalf of Bucks council) have confirmed to me that whilst we are in the roll out area, our house specifically will be excluded.
Openreach have also directly confirmed to me that the works for the Penn area roll out are due to be completed over the next few weeks.
So whilst the neighbouring houses are not yet connected, they will be connected very soon. My understanding is your property comes under the category 'New-build/regeneration' so is not eligible for funding under the BDUK programme, I believe there is a certain period of time (a couple of years I believe) before it comes eligible but that will be to late for this specific rollout.
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you need to check it with developer. there is a process call new sites process , did they register it with openreach , how mnay premises did they register and what did they tell openreach, Openreach would have made an offer to the developer on that basis for either Copper, FTTC (assuming area has fttc) or FTTP (possibly chargable) either way Openreach would have either paid money to developer or offset that money to cover part of cost of FTTP had they chosen FTTP- , issue with BDUK the intervention area is driven on postcode data, when this area no postcodes, so no they have built only to the postcodes they can which means the development which is on a new DP wont be on any any plan ,which is why you should be writing to your MP and discussing with your developer as they have created a new not spot .
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issue with BDUK the intervention area is driven on postcode data, when this area no postcodes, so no they have built only to the postcodes they can which means the development which is on a new DP wont be on any any plan I've explained why the OP hasn't been included in the BDUK rollout, what you're saying is not the cause.
you should be writing to your MP I wouldn't disagree with you on this as OP has nothing to lose but some of your posts are giving the OP false hope as if the developer/Openreach/BDUK has done something wrong.
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I have no idea about this but could try to find out.
Our postcode is HP10 8HG - housename is Sundown (only just registered so isn’t coming up on some searches). “Belleview” is another house on the same plot with the same issue.
Any behind the scenes help would be great!
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Belleview is showing as 'In Scope' for FTTP just like other properties in your lane.
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Where are you looking? The image I posted a few bits up (which was for Belleview) is not in scope - in the notes below the main table. It says it’s not part of the rollout?
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Where are you looking? The image I posted a few bits up (which was for Belleview) is not in scope - in the notes below the main table. It says it’s not part of the rollout? Its returned within the XHR on the Openreach fibre checker page which is different from what you have previously provided. I suspect the rest of your lane is being funded by BDUK and Openreach have chosen to do Belleview using their own money so maybe yours will be done as well.
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Ah ok. I’m not sure I know what XHR is but it sounds promising.
How can I check/ensure we are also being included in the plans do you know?
If it turns out that we are, last thing I want to do is place an order for FTTC (which is my only option right know, though I know it is terrible) and then be stuck in a contract for 12-24 months.
However if I’m not going to be on the FTTP list then I may as well place my order now...
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How can I check/ensure we are also being included in the plans do you know? I have no idea to be honest, maybe one of those well connected people on here may be able to find out.
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Ah ok. I’m not sure I know what XHR is but it sounds promising.
It's the JSON response from the availability checker API; it returns some extra data that isn't displayed in the web page.
How can I check/ensure we are also being included in the plans do you know?
If it turns out that we are, last thing I want to do is place an order for FTTC (which is my only option right know, though I know it is terrible) and then be stuck in a contract for 12-24 months.
There are ISPs that will do you FTTC on a 1 month term. TBH, even 12 months from a cheap FTTC provider is peanuts in the scale of house purchase.
The fact that the API response returns "in scope" is no guarantee that FTTP will be provided now or in the near future. The only certainty is when the CBT is in place and your property is marked as accepting orders.
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The fact that the API response returns "in scope" is no guarantee that FTTP will be provided now or in the near future. The only certainty is when the CBT is in place and your property is marked as accepting orders. Good point, I should have stated that when I said it was showing as 'In Scope'
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Ah that’s helpful additional info, thank you.
Hopefully anyone out that who might have some insider knowledge might see this post and be able to assist further - fingers crossed!
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It's the JSON response from the availability checker API; it returns some extra data that isn't displayed in the web page.
I've seen this mentioned before but my attempts to look in the webpage code flopped. Howzit dun? Bonus kudos for safari instructions
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It's the JSON response from the availability checker API; it returns some extra data that isn't displayed in the web page.
I've seen this mentioned before but my attempts to look in the webpage code flopped. Howzit dun? Bonus kudos for safari instructions 
In Chrome, navigate to https://www.openreach.com/fibre-broadband/fibre-firs... but don't do the check yet. Go to (three dots menu) > More Tools > Developer Tools and ensure the Network tab is selected. Then do the availability check. You'll see a bunch of separate HTTP exchanges between the web browser and the server.
Scroll until you find the one which says
/linecheckerrequest?token=...
/services
Click on it. Then to the right, select the "Response" tab, which shows some JSON:
| Text | 1
| {"status":{"successful":true,"description":"single"},"content":[{"fttp":"available","gfast":"not in scope","fttc":"available","nadkey":"...etc"}]} |
I don't know whether corresponding functionality exists in Safari.
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developer has not done the right thing or chosn to do the cheapest thing hoping some else sorts it out ,. Openreach and BDUK has done exactly what they should have done -- - small development like this where they do only the minimum or dont follow the proper process are appearing all the time -- very prevalent where FTTPP roll out is done and then people build afterwards develop afterwards - i mentioned the FMOP has they might contact the developer
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I don't know whether corresponding functionality exists in Safari.
Yes, by enabling the Develop menu in Preferences then showing the code (command-option-u). There's a Network tab as described. I did a check and sorted the Name column to find linecheckerrequest. There are two, one appears to be the drop down list of addresses at the postcode, the other my address. My result (with some details removed for paranoia).
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
24 | {
"status": { "successful": true,
"description": "single" },
"content": [ {
"fttp": "not in scope", "gfast": "not in scope",
"fttc": "available", "nadkey": " removed",
"uprn": "", "name": "Glasgow Halfway",
"cabinetNumber": "20", "speed": "69.62",
"sauid": "WSHAL", "lat": "removed",
"lng": "removed", "address": "Glasgow, United Kingdom",
"premisesType": "", "postcode": "removed"
} ]
} |
There are a couple of questions for me in this but I won't hijack this thread. Thanks!
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It isn't necessary to look at the XHR, this response is reflected in the wording on the page.
If fttp returns "in scope" the text on the page above the contact form will say
"We're starting to build our ultra-fast, ultra-reliable Full Fibre broadband in your area."
If fttp returns "not in scope" then the wording will say
"At the moment, we don't have any plans to upgrade your area to full fibre, but provide your contact details and we'll keep you up to date if things change - we add new locations into our build plan every three months."
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I would expect it to be included.
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Max speed of 8 mb/s...
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crdrummond
Your inside knowledge has just replied to Dect with the reply you hoped for! (11.58.24)
Edited by kitcat (Mon 08-Mar-21 17:10:07)
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Ok so you can get fibre broadband, a variant called FTTC, based on the screenshot of your BT wholesale checker.
This will show on ISPs as 7 or 8Mbps as a “minimum guaranteed” speed but the checker estimates anything from 8Mbps to 15.6Mbps.
Have you currently got fibre broadband? or are you on ADSL?
I had interpreted it as you can’t get anything other than ADSL.
In terms of FTTP, openreach may cover you if they’re doing all areas locally, but there’s no obligation. Others here have advised it seems to be promising.
Are you using a master socket? Who is your ISP?
Have you checked your line stats?
I’m confused why you are asking your ISP to install a new line when your existing one shows as FTTC available already. Any decent ISP should be able to get you onto the FTTC 8 to 15.6 Mbps.
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11.58.24 And there was me wondering who you could be referring too
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If it turns out that we are, last thing I want to do is place an order for FTTC (which is my only option right know, though I know it is terrible) and then be stuck in a contract for 12-24 months. If it was me I would go for an ISP who will allow you to upgrade to FTTP during the contract term. You may want to make that one of your questions should you contact any ISPs.
Edited by deleted (Mon 08-Mar-21 17:55:29)
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So we have a new build - and currently no cabling at all has been installed. So we have no current phone line, broadband or ISP.
I think the develop should have don’t something that was more than nothing, but they didn’t!
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Oh, great, thank you!
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So we have a new build - and currently no cabling at all has been installed. So we have no current phone line, broadband or ISP.
I think the develop should have don’t something that was more than nothing, but they didn’t! So you take a service with eg BT Broadband for FTTC. If you get fibre to the cabinet, you can usually upgrade by entering a new contract term.
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sorry I meant to say, take a service with a provider e.g. BT... If full fibre arrives, you can upgrade. I have changed my contract whilst in contract with BT several times, you just need to "upgrade" and not "downgrade." There is also a new contract term.
I suspect some smaller ISPs may be a challenge, but mass market it's not a case of "take a package and you are stuck with it." ISPs want to get the higher charge for a better package.
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So we have a new build - and currently no cabling at all has been installed. So we have no current phone line, broadband or ISP.
That's normal.
The final drop from the pole or footway box isn't made until you order a service.
I think the develop should have don’t something that was more than nothing, but they didn’t!
That's an assumption. I'm not so sure the developer did nothing.
Usually when a developer of 4 homes contacts OpenReach's new site team they get a quote on how much FTTP will cost. Alternatively they can take copper for free.
As your street has a full fibre rollout about to start things will have been a little different.
If the developer had contacted the OpenReach new site team they may well have been told there's an ongoing rollout in that street and the properties will be added to the rollout free of charge.
In an likelihood it would not have been possible for the developer to pay and have FTTP installed before the rest of the street got FTTP (before you moved in).
The fact these new builds are showing on the OpenReach checker as being part of a full fibre build plan suggests to me the developer has indeed been in touch with OpenReach.
Without the developer contacting OpenReach the chances are the new builds wouldn't be in these plans.
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Post deleted by witchunt
Edited by witchunt (Tue 09-Mar-21 16:06:24)
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Where are you looking? The image I posted a few bits up (which was for Belleview) is not in scope - in the notes below the main table. It says it’s not part of the rollout? Its returned within the XHR on the Openreach fibre checker page which is different from what you have previously provided. I suspect the rest of your lane is being funded by BDUK and Openreach have chosen to do Belleview using their own money so maybe yours will be done as well.
Noting if there are four houses that don't qualify for BDUK funding Openreach would be batshit crazy not to use their own money to cover those premises while doing the street. As such BDUK would say "not in scope" which is true but it does not mean you won't get done at the same time.
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I reckon the developer has done the right thing . Any error is likely to be in the checker results. In time I'm sure it will all work itself out
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I reckon it's all irrelevant anyway. If I have the location correct then there was already a house on the plot which was demolished and new builds replaced them. All the houses on that road are OH fed. I reckon Openreach would have built FTTP anyway and the developer didnt have to do much if anything.
Edit: actually , I think the developers did do some legwork, contrary to some opinions.
Would it be a big deal if they had to place another (or more ports) CBT on the distribution poles to cater for additional sub-division - how much spare capacity is there at this point in the PON?
[I suspect the OP will eventually be fine too and wont have to bust open the piggy bank]
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