ADVA and Router

I have had a 1GB lease line fitted and was left with an ADVA FSP 150 - FE102Pro via open reach. I have not been given any router or support on what to do next by my Hyperoptic (ISP) apart from an email with IP v4 settings, Subnet Mask, and a Gateway IP.

They can not recommend a router, switch, cable or anything else to get me going. They have said that I need to feed the fibre into a router or a switch however I Purchased a UDMPRO and nothing, I have a netgear switch but how do I get the fibre into that and where do I put the settings? Please help.

You need to connect your router to the access port of the Adva FSP150-GE102Pro with a Cat5e or Cat6 cable.

The details, given by your service provider, need to be used to configure the router. As I do not have any experience of the Ubiquiti UDM Pro I am unable to assist you with its configuration.

Hi

Sounds like you’ve ordered a “wires only” EAD service. As such there’s probably a certain presumption from your service provider, that you have access to your own networking staff or requisite third party/contracted skilled staff that will setup your own router etc. to suit your network. It’s fairly typical when you have ordered such a service. I’m surmising you have neither?

So anyway. Do you know what the LAN side connection that Hyper have requested from Openreach? it will be either fibre: singlemode duplex LC or multimode duplex LC or perhaps 1000BaseT copper.

Is the WAN side live - have Hyper confirmed to you their end is operational? Do you have a green LED present on the Adva network port 1 or 2?

If it’s fibre there will be a pluggable present on the front of the Adva, labelled port 3 (access). You can pop that out to check what the pluggable is. See here.

Have you configured your own LAN / etc setup on the Ubiquiti box - or is it completely unconfigured?

coffee shop. We currently have virgin media business however it was always timing out. We also don’t have any IT skilled staff to that level, we didn’t predict we would get this little support from them.

I am not sure the LAN side connection so I’ve emailed them to ask if it’s single mode duplex LC or 1000BaseT copper.

The WAN side has a red light and they told me that it will become green when I configure which ever router I configure to work with it but then they won’t tell me any more than that. https://ibb.co/H26x1jp

Ubiquti UDMP that keeps asking for an internet connection, no matter what cable I take from the ADVA into the UDMP. The orange cable and spf connected I am using in the pic are ones that were given to me from a friend I’m not sure if the orange cable and spf connectors are correct.

The first thing to do is to correctly identify the LAN side connection (Access) on the ADVA. They won’t be answering any emails now until Tuesday…

The access port 3 where the orange multimode fibre cable is plugged into is non-operational, as the LED is solid red. It doesn’t look like this SFP module in the Adva is a multimode port, from what I can see of the colour of the SFP bale clasp where the beige connector of the orange lead is connected.

If you carefully disconnect the orange patch lead from the SFP (don’t touch the ends of the fibre or let it touch/rest on any surfaces) then you can pull down the bale latch towards you and extract the SFP. Write on top will be what the SFP module actually is. Can you take a photo and post it up.

Edit - just to clarify, did your friend give you the orange fibre patch lead and just one SFP module (presume that plugged in on the Ubiquiti box) or two SFP modules, one of which you plugged into the Adva access port?

Edited by Pheasant (Sat 30-Apr-22 07:34:19)

My recent experience with Openreach circuits (we have many in an ADVA chassis) is that the default provision now is single-mode on the access side of things so you'll need a single-mode SFP in your UDM Pro and a single-mode fibre patch lead (usually yellow).

If you can find someone who's more familiar with these things, they may have a fibre loopback plug. If that's plugged in to the access port SFP then all red lights should clear.

To be fair a generic gigabit DAC will also work (and has been tried before)

Amazon Prime same day for £18. If it doesn’t work, simply send back to Amazon.

[edit: link fixed, thanks @dect]

Edited by Pheasant (Sat 30-Apr-22 12:22:12)

Hope you don't mind but I fixed the Amazon link

Amazon Prime same day for £18

In reply to a post by Pheasant:

To be fair a generic gigabit DAC will also work (and has been tried before)

Amazon Prime same day for £18. If it doesn’t work, simply send back to Amazon.

Although, officially, the SFP in the NTE is Openreach's property and the demarcation point so shouldn't be removed/replaced. I've never had the need to swap one out for a different type (however, I do carry a number of spares should one go faulty)!

Yes sir. The DAC is strictly for ‘testing’ purposes only 😎 (…but does work🤣)

Alternatively if the OP want to do it strictly by the book, they just need to pop out the SFP in the Adva, as noted above, to check the optics then match the other end with appropriate patch lead. Hopefully a factory fresh one.

Edited by Pheasant (Sat 30-Apr-22 12:26:33)

And should be much cheaper than a single-mode SFP and fibre patch lead! I've not known Openreach to worry about faults on the ADVA boxes, though, so I doubt they'd pick up the change of SFP. We have a number of old circuits in our chassis, with fault lights on them - Openreach don't seem to bother about them! Which is a pain as I'd like the fault light to be on when there's actually a fault!

In reply to a post by Tazbo311:

The WAN side has a red light and they told me that it will become green when I configure which ever router I configure to work with it but then they won’t tell me any more than that.

That believe that is incorrect and the indicator on the ADVA NTE merely shows if the physical interface is operational, regardless of the state of the IP configuration.

If the ADVA is expecting an SFP rather than copper interface, the SFPs are the same type and connected with an appropriate fibre patch cable with crossover you may have to force the UDM port to gigabit under Devices > UDM Pro > Ports > Configure Interfaces and set WAN2 to 1Gbps FDX. If you hover over the representation of the port in the UI a pop-up should show various information including 'Status 1,000FDX', and if the SFP supports DOM/DDM additional information such as the SFP vendor, serial number, part number, revision, compliance (type of interface), supply voltage & current, temperature and most usefully output and input power of the optical ports.

Once the physical link is up, configure the WAN interface. If using the 'new' user interface under Settings > Internet you likely have to use 'Add Secondary Internet Connection' even though it is your only one, if using the 'old' / legacy user interface under Settings > Networks create a new WAN network for WAN2 (the SFP port). Then set the IPv4 connection type to Static IP, configure the IP address, subnet mask and gateway (labelled Router in the UI), if you have also been provided with a VLAN ID tick the box and enter the number.

In reply to a post by tdw42:

That believe that is incorrect and the indicator on the ADVA NTE merely shows if the physical interface is operational, regardless of the state of the IP configuration.

Correct; the Adva LEDs definitely indicate physical link status (including link loss forwarding, where the WAN/Network interface is down locally or remotely). IP config etc doesn’t play a part.

As others have said I think you have a multimode SFP in your Ubiquiti router, and the SFP in the NTE is single-mode.

You can ask Hyperoptic to get Openreach to change it to multimode presentation if you like (someone will come out and swap the SFP), or even to copper which turns the RJ45 port on.

Edited by jpm (Sat 30-Apr-22 21:34:43)

In reply to a post by jpm:

…or even to copper which turns the RJ45 port on.

Any idea what the Openreach SLA to action that would be?

That would definitely be *the* easiest and cheapest way to connect the boxes. However if it takes them 10 days to push the change to copper interface…hello Amazon….🤣

Hi,

Thanks for replying,

I spoke to Hyper today they said the LAN side on the ADVA box with a solid right light is active, so they think it is me using the wrong cable or SFP module. According to them it should be a Single Mode cable.

My friend had a adva box and a CISCO router from Talk Talk so not sure if that is different SFP modules and cables that I need. https://postimg.cc/Dmt4mYZh https://postimg.cc/rdmwfSmg https://postimg.cc/qzTBPfqN

So he disconnected what he could and gave me the orange wire and the SFP modules https://postimg.cc/v4PQxczn

I will take some more pics of the SFP modules so they are clearer. Thank you so much again.

I have a green light!

I purchased https://www.amazon.co.uk/gp/product/B01DBTDPX0/ref=p... and placed it into the top right https://postimg.cc/62BkQy1N

I also purchased https://www.amazon.co.uk/gp/product/B0932DRYLG/ref=p... which connects from the ADVA to the top right WAN port on the UDMP.

I entered the Static Setup IP settings that were given to me by my ISP pressed save but still no luck. The UDMP says no internet. I reset the ADVA

No worries. Have a read through the posts above again, so that you’re familiar with what to do, but effectively what you have now won’t work.

So you have three options to go forward…

1. Swap out the SFP in your Ubiquiti box for a single-mode SFP that matches the wavelength in the Adva box AND get a single-mode (yellow jacket) duplex LC patch lead to connect boxes. The orange lead and multimode SFP your friend have given you are no good.

2. Ask Hyperoptic to swap the SPF in the Adva to a multimode SFP.

3. Ask Hyperoptic to activate the 1000BaseT copper port on the Adva. Then use a standard RJ45 Cat5e patch lead to connect the boxes.

Edit: cross-posted with your second reply above. Excellent that you have physical link now. Well done. Now to get the router config. sorted.

Edited by Pheasant (Sun 01-May-22 19:31:46)

In reply to a post by Tazbo311:

I entered the Static Setup IP settings that were given to me by my ISP pressed save but still no luck. The UDMP says no internet. I reset the ADVA

You won’t need to reset the Adva, just leave it be.

On the other hand, as you are altering settings on your Ubiquiti box, you may need to reboot it after you have saved the settings.

Have you been given address details split out into LAN and WAN sections? Some ISPs address the WAN (the interface facing the ISP) side of the router (either one you supply, or the one they give you) using RFC 1918 addresses, and then route your public IP block to this address, so you can configure the public IP addresses on the 'LAN' side of the router.

Hi,

The only settings I was given were the ones I used in trying to set up the udm pro on the app. Each time I saved the settings the UDMP just waited for about 7 mins and said no internet connection.

https://postimg.cc/JtsnJ4bw
https://postimg.cc/YhwH9pRz

If I don’t enter any details it still says port connected / no internet found. Then I tried static IP and entered the settings with the same result.

In reply to a post by Tazbo311:

Hi,

The only settings I was given were the ones I used in trying to set up the udm pro on the app. Each time I saved the settings the UDMP just waited for about 7 mins and said no internet connection.

https://postimg.cc/JtsnJ4bw
https://postimg.cc/YhwH9pRz

If I don’t enter any details it still says port connected / no internet found. Then I tried static IP and entered the settings with the same result.

Looks to me from those screenshots that you’re configuring the (1000BaseT/copper/RJ45) wrong WAN interface.

You need to be configuring the SFP+ WAN interface (port 10) that your Adva is connected to i.e. WAN2

Pheasant is right, on the UDMP the top SFP port is Wan2 this is the one you need to configure your internet settings for.

Good luck you are nearly there.

Hi, apologies so yes in the Screen shot I sent the setup Static IP was WAN, but I also had the option for WAN2 which I tried with the same outcome.

Have you power cycled the Ubiquiti after saving the changes? Have you also double checked the WAN to physical port mappings?

You may also need to disable WAN as it may be trying to use that as the default connection path to the internet, rather than WAN2.

Sorry I don’t have a UDMP router here to check against all the settings.

In reply to a post by jpm:

Have you been given address details split out into LAN and WAN sections? Some ISPs address the WAN (the interface facing the ISP) side of the router (either one you supply, or the one they give you) using RFC 1918 addresses, and then route your public IP block to this address, so you can configure the public IP addresses on the 'LAN' side of the router.

Been wondering about this - if so likely that the WAN connection will be DHCP assigned for the interface to obtain an RFC1918 address (for the OP that's addresses of the format 10.x.xx or 192.168.x.x or 172.16.x.x up to 172.31.x.x).

OP could try setting WAN2 to DHCP (client), to see if anything is assigned.

Also worth double checking with Hyperoptic there is no VLAN assignment on the WAN

Edited by Pheasant (Mon 02-May-22 18:30:28)

I would also suggest the OP uses a desktop browser for configuration of the UDMP - the phone apps in my experience 'hide' many of the more advanced options and are generally more painful to setup with.

Final suggestion from me as we close our the bank holiday weekend and go into business on Tuesday….

is to call Hyperoptic provisioning team for the leased line and make a telephone appointment with one of their network team to check over the connection and so that you can walk through the connection from your side at the same time over the phone.

I’ve found this to be really a useful way to get these circuits properly commissioned. You may also find that there is still a configuration that they need to push through from their end, even though they claim it’s all ready.

Are you all sorted now @Tazbo311 ?

Hi,

Sorry yes all sorted however my router has lately been dropping out. I keep getting this message

Packet loss detected. Please restart your modem. If this issue persists, please contact your ISP.

I called the ISP Hyperoptic who say they have seen no drop outs whatsoever and all tests are fine on their side. So now I am left so confused. I used this cable Cable from the Adva box to the UDM Pro port 10.

https://postimg.cc/GTnxGZCG

I think this may be an issue with the UDM/UDMP and a recent firmware/software upgrade, we have been seeing the same problem on a number of connections.

Hope fully the upcoming v3 of the software will settle it back down

In reply to a post by Tazbo311:

Hi,

Sorry yes all sorted however my router has lately been dropping out. I keep getting this message

Packet loss detected. Please restart your modem. If this issue persists, please contact your ISP.

I called the ISP Hyperoptic who say they have seen no drop outs whatsoever and all tests are fine on their side. So now I am left so confused. I used this cable Cable from the Adva box to the UDM Pro port 10.

https://postimg.cc/GTnxGZCG

Exactly what circuit is this say ou mention Hyperoptic? You shouldn't be replacing the optic supplied by Openreach on the Adva or it may cause you issues if you report problems.

In reply to a post by john_32:

I think this may be an issue with the UDM/UDMP and a recent firmware/software upgrade, we have been seeing the same problem on a number of connections.

Hope fully the upcoming v3 of the software will settle it back down

Good old Ubiquiti firmware quality control (or lack thereof) strikes again eh. 🙈

In reply to a post by seb:

In reply to a post by Tazbo311:

Hi,

Sorry yes all sorted however my router has lately been dropping out. I keep getting this message

Packet loss detected. Please restart your modem. If this issue persists, please contact your ISP.

I called the ISP Hyperoptic who say they have seen no drop outs whatsoever and all tests are fine on their side. So now I am left so confused. I used this cable Cable from the Adva box to the UDM Pro port 10.

https://postimg.cc/GTnxGZCG

Exactly what circuit is this say ou mention Hyperoptic? You shouldn't be replacing the optic supplied by Openreach on the Adva or it may cause you issues if you report problems.

I doubt the DAC will have any ill effect - it's just passive copper - especially as it appears to have been working perfectly for near enough 12 months. Its possible the ports on the gear at either end have gone awry, but my money would be on le dodgy UI firmware as noted.

In reply to a post by Pheasant:

I doubt the DAC will have any ill effect - it's just passive copper - especially as it appears to have been working perfectly for near enough 12 months. Its possible the ports on the gear at either end have gone awry, but my money would be on le dodgy UI firmware as noted.

The DAC is unlikely to have any effect as it would probably either work or not work - however I believe that when Openreach run dianostics on Advas and the optic has been changed, it flags it as an issue. I was flagging it more for that, rather than the packet loss.

I just updated to latest (non-beta) on one device a couple of days ago and BQM is completely clean - appreciate it may not have same parameters though.

seb

I don’t think they concern themselves too much otherwise it would’ve been flagged up to the OP presumably in the last 12 months of usage and certainly (you’d hope) when it was reported to Hyper and they gave it a clean bill of health.

Hi,

So it's been up and running for 6 days now thankfully without any issues apart from a few dropouts
I never get anywhere close to the 1GB speed I am promised. I spoke to Hyperoptic and they said nothing wrong on their side it must be my hardware which they do not support. Am I missing anything? If I use an ethernet cable from the UDM Pro and connect it to my laptop I am still getting similar speeds. As I can't get anything directly out of the adva box I am not sure what else to do here. Ubiquiti have said it's not the hardware.

[img]https://i.ibb.co/GCnykF7/Screenshot-2023-04-25-at-15...[/img]

Edited by Tazbo311 (Tue 25-Apr-23 15:42:31)

In reply to a post by Tazbo311:

Hi,

So it's been up and running for 6 days now thankfully without any issues apart from a few dropouts
I never get anywhere close to the 1GB speed I am promised. I spoke to Hyperoptic and they said nothing wrong on their side it must be my hardware which they do not support. Am I missing anything? If I use an ethernet cable from the UDM Pro and connect it to my laptop I am still getting similar speeds. As I can't get anything directly out of the adva box I am not sure what else to do here. Ubiquiti have said it's not the hardware.

The upload speed is 924Mbps. Taking into account IP overhead (1Gbps will be the speed of the Ethernet service and maximum the cable can support - beyond that are layers which add information so reduce the speed a bit). Every time you split a packet into two packets it adds headers. I don't recall what the overheads amount to but 924Mbps you're getting upstream seems reasonable.

So your problem is limited to the downstream speed. Have you done this test at different times of the day? If you're seeing very fast speeds at night which slow down during the day then it may be Hyperoptic's network is a bit busy. I don't know how much capacity they have to each building as it's been a couple of years since I used it myself.

I wouldn't personally care too much about 650Mbps download speeds from time to time as it's not a dedicated circuit but a shared service. If you never manage to get more than this, then I think it would be advisable for Hyperoptic to upgrade their network. You could also consider asking to downgrade to the 500Mbps package, although it will affect your upload speed a bit.

FWIW I just ran one on a 1Gbps uncontended link up to our core and got 845Mbps down and 944Mbps; obviously the test runs to another ISP so there are some cross-Internet elements - it's possible Hyperoptic have some issue with capacity to a specific provider (unify will pick one automatically).. second test was 845Mbps and 948Mbps.. There's some other background traffic but it won't explain 850 vs 950Mbps variation.. I can't say if it's unifi but I know the circuit is uncontended (save for some tiny background traffic).. 650Mbps is a bit low though.. as I said I'd test it more before you do anything.

Sorry - I need to check - If you have Hyperoptic why do you have an Openreach circuit - are you not in one of their buildings or is this a business connection?

seb

Edited by seb (Tue 25-Apr-23 16:29:38)