Hi,

The only settings I was given were the ones I used in trying to set up the udm pro on the app. Each time I saved the settings the UDMP just waited for about 7 mins and said no internet connection.

https://postimg.cc/JtsnJ4bw
https://postimg.cc/YhwH9pRz

If I don’t enter any details it still says port connected / no internet found. Then I tried static IP and entered the settings with the same result.

In reply to a post by Tazbo311:

Hi,

The only settings I was given were the ones I used in trying to set up the udm pro on the app. Each time I saved the settings the UDMP just waited for about 7 mins and said no internet connection.

https://postimg.cc/JtsnJ4bw
https://postimg.cc/YhwH9pRz

If I don’t enter any details it still says port connected / no internet found. Then I tried static IP and entered the settings with the same result.

Looks to me from those screenshots that you’re configuring the (1000BaseT/copper/RJ45) wrong WAN interface.

You need to be configuring the SFP+ WAN interface (port 10) that your Adva is connected to i.e. WAN2

Pheasant is right, on the UDMP the top SFP port is Wan2 this is the one you need to configure your internet settings for.

Good luck you are nearly there.

Hi, apologies so yes in the Screen shot I sent the setup Static IP was WAN, but I also had the option for WAN2 which I tried with the same outcome.

Have you power cycled the Ubiquiti after saving the changes? Have you also double checked the WAN to physical port mappings?

You may also need to disable WAN as it may be trying to use that as the default connection path to the internet, rather than WAN2.

Sorry I don’t have a UDMP router here to check against all the settings.

In reply to a post by jpm:

Have you been given address details split out into LAN and WAN sections? Some ISPs address the WAN (the interface facing the ISP) side of the router (either one you supply, or the one they give you) using RFC 1918 addresses, and then route your public IP block to this address, so you can configure the public IP addresses on the 'LAN' side of the router.

Been wondering about this - if so likely that the WAN connection will be DHCP assigned for the interface to obtain an RFC1918 address (for the OP that's addresses of the format 10.x.xx or 192.168.x.x or 172.16.x.x up to 172.31.x.x).

OP could try setting WAN2 to DHCP (client), to see if anything is assigned.

Also worth double checking with Hyperoptic there is no VLAN assignment on the WAN

Edited by Pheasant (Mon 02-May-22 18:30:28)

I would also suggest the OP uses a desktop browser for configuration of the UDMP - the phone apps in my experience 'hide' many of the more advanced options and are generally more painful to setup with.

Final suggestion from me as we close our the bank holiday weekend and go into business on Tuesday….

is to call Hyperoptic provisioning team for the leased line and make a telephone appointment with one of their network team to check over the connection and so that you can walk through the connection from your side at the same time over the phone.

I’ve found this to be really a useful way to get these circuits properly commissioned. You may also find that there is still a configuration that they need to push through from their end, even though they claim it’s all ready.

Are you all sorted now @Tazbo311 ?

Hi,

Sorry yes all sorted however my router has lately been dropping out. I keep getting this message

Packet loss detected. Please restart your modem. If this issue persists, please contact your ISP.

I called the ISP Hyperoptic who say they have seen no drop outs whatsoever and all tests are fine on their side. So now I am left so confused. I used this cable Cable from the Adva box to the UDM Pro port 10.

https://postimg.cc/GTnxGZCG