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FTTP was recently installed, went live to order 8 weeks ago
It was showing 1000Mbs FTTP on demand, then WBC FTTP 330Mbs on go live day.
Neighbours have been live for a while and are showing WBC FTTP 1000Mbs.
The only speed I can order is 100Mbs as no one seems to do 300Mbs any longer, EE tried to provide 300Mbs, give me a price but their system would not allow completion of order.
Does anyone know if it is normal to go live at 330Mbs then increase to 1000Mbs at a later date
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What speed can your neighbours from the same CBT order?
Edit: sorry just reread your post, I would say there is a database error if you can't order faster than 300Mbps and your neighbours can
Edited by deleted (Mon 04-Jul-22 14:48:01)
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All the recent install are limited to 330Mbs
The install that has been live for over 12 months is at 1000Mbs
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Register (or login) on our website and you will not see this ad.
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Just to be clear, is it the BT Wholesale checker that shows 330/50 ?
What do Talktalk and Sky availability checkers show?
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Yes the Checker shows 330Mbs
TalkTalk, vodafone, EE, BT all show 100Mbs
Sky shows 1000Mbs but if try to order online, it fails and tells me to phone
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Would be amazed if you have been put on an ECI OLT in your Handover exchange
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If the neighbours are on the same CBT, and hence the same splitter, this can't be the problem.
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The neighbours on 1000Mbs are on a different CBT
I have a Nokia ONT does that mean the OLT will be Nokia
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If the neighbours are on the same CBT, and hence the same splitter, this can't be the problem. He said all the recent FTTP was limited to 330Mbps so probably on the same PON so it is possible, please keep up 
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In March 2020 on a new install I was "stuck" at 330/50 for no reason I could see, it was a smallish area all the same with 1000 available in other areas near by, it took about 6 months to sort itself out and I spent lots of emails/calls to try and get answers to no avail.
Speedtest
Draytek 3910 - Cityfibre/Vodafone 900 & BT FTTP 900.
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FTTP was recently installed, went live to order 8 weeks ago
It was showing 1000Mbs FTTP on demand, then WBC FTTP 330Mbs on go live day.
Neighbours have been live for a while and are showing WBC FTTP 1000Mbs.
The only speed I can order is 100Mbs as no one seems to do 300Mbs any longer, EE tried to provide 300Mbs, give me a price but their system would not allow completion of order.
Does anyone know if it is normal to go live at 330Mbs then increase to 1000Mbs at a later date
This sounds very much, as noted, the usual post go-live 330 -> 1000 Mbps database update has either gotten stuck somehow / not updated correctly. It’s doesn’t appear that you are on an inferior eCI based PON.
Suggest that you use the Openreach checker feedback form. Failing that email the CEO to get the exec complaints team on the case. Good luck
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The neighbours on 1000Mbs are on a different CBT
I have a Nokia ONT does that mean the OLT will be Nokia
Probably, by not necessarily. Nokia ONT have also been installed on Huawei OLTs since BT Group were forced to comply with the national restrictions on volumes of Huawei kit.
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Thanks for advice
I have emailed openreach and CEO office
Also raised a complaint wirh EE
Lets see what happens
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Good move. Now wait and see.
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I'm in the the same situation. Had our fibre installed towards the end of 2018 and it's still showing as 330/50 as the top speed available. Have a Huawei ONT so that's not the issue. I'm going to be shopping around for a new deal this month and it would be nice to have the choice of the higher tiers.
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BT Chairman's office replied
Got EE to tell me max is 100mbs, give me 28 days to leave FOC.
Openreach escalated to next level, have not heard from them.
Went on Sky today, can get 100 or 900
Vodafone are offering everything up to 900
TalkTalk still 100
EE still 100
Thinking of changing to Vodafone but will lose my extra Mobile data
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Yes unfortunately you will be (artificially) limited to 330/50 for any ISP that uses BT Wholesale backhaul from the headend exchange, as that's what the BTW Checker insists is available. Perhaps there is a genuine BTW capacity pinch-point on that OLT at your headend exchange.
As you've noted any ISP that uses their own backhaul (Sky, TalkTalk, Vodafone - possibly even Zen with their own GEA) should be able to offer you service > 330/50 again as long as they have enough backhaul and Cablelink capacity available at that headend exchange. Sometimes they don't and will be similarly limited.
Check with Vodafone as they don't always have capacity for the higher FTTP tiers everywhere around the country, until they build that capability.
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I spoke to agent at Vodafone
He offered 900mbs for £50 a month
Do you think they will be able to do so, or will it fail
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If system says yes, then probably yes.
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Indeed. Only one way to find out for sure...order it.
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There are some very odd rules on OR.
I use BT Business and can only get 330Mbps, two neighbours, both with BT Residential, one install a couple of days after me are both on 1000 based products. We are going through the same CBT!
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M H C
taurus excreta cerebrum vincit
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Then that's not an OR rule: them's the rules from BTB and BTR. Other providers are available.
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No, BTB tried to get a 1000 for me, but OR would not allow it. Even now, I cannot upgrade.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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That's what BTB said.
If what they said is true, then it's not a "rule" on OR, it's a faulty database entry. That must be the case, if you know you're on the same CBT as your neighbours. In that situation, it's BTW's responsibility to contact OR to get that database entry fixed. If you have no joy from them, you can try contacting OR directly.
On the other hand, it's quite possible that what BTB said was false, and it was actually a problem with their own systems.
Either way, BTB carries the can for fixing the problem.
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Same CBT, then 100% it’s a database anomaly, as said, that has promulgated various systems within BT Group.
Getting the various DB’s corrected however, appears in some cases to be a torturous process.
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Placed order with Vodafone for Gigafast 910mbs
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👍
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Well
Had Vodafone Gigafast installed on Friday
Getting between 200 and 400 Mbs
Reported in Saturday
Had daily coversation with Level 2 support who say common problem Level 3 will sort
They requested 3 speedtest results - which I provided
Monday they said as I had done speedtest on Asus router I had to do them again from Vodafone router
They think I have been allocated wrong Ip address - thinks I am in Bath,
Will send new results Tuesday - Hitting 750 Mbs now and again, still average 250
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Dumped Vodafone
Rubbish service
Going to try Sky Gigafast
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