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Standard User broadbandjockey
(committed) Tue 13-Feb-24 15:28:54
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Using Openreach ONT in a loft


[link to this post]
 
Putting aside the practicalities of ending up in such a situation, but has anyone any real life experience of having an Openreach ONT in their loft, and lived through a spell of UK 40C weather with it ?

(I see the rated max operating temp is 45C)

Asking for a friend !
Standard User Michael_Chare
(knowledge is power) Tue 13-Feb-24 16:47:46
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
I have had broadband equipment in my attic for the past 8 years without problems. The euipment is powered up so keeps itself warm enough to work in the winter and still worked in the hot summer. Inland Kent.

Michael Chare
Standard User adslmax
(eat-sleep-adslguide) Tue 13-Feb-24 19:44:51
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
No way, the loft will get 50C in hot summer . ONT will be burn out!


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Standard User Zarjaz
(eat-sleep-adslguide) Tue 13-Feb-24 19:56:08
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
The forum member MHC has his ONT in his loft.

The issue you face is whether the installer will provide it where you wish.
For starters the loft needs to be properly boarded out, adequately lit, have a proper power supply, a properly installed loft ladder for access.

I believe MHC provided tubing and draw cord from the eaves to where required.

Standard User jchamier
(eat-sleep-adslguide) Tue 13-Feb-24 20:04:54
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Re: Using Openreach ONT in a loft


[re: adslmax] [link to this post]
 
Solid state electronics can generally get hotter than 50C without issue. The mechanical hard disks and fans in servers are often the parts that fail first. I saw this in a server room where the AC failed and it got to 68degC. Not pretty 😂

24 years of broadband connectivity since 1999 trial - Live BQM
Standard User Henry8
(regular) Tue 13-Feb-24 21:43:07
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Re: Using Openreach ONT in a loft


[re: jchamier] [link to this post]
 
I've had ONT, router, NAS and PoE switch in the loft for years.
It's the PoE switch that was perhaps not the wisest move - that gets hot... but hasn't malfunctioned... so far.
Standard User MHC
(sensei) Tue 13-Feb-24 22:19:05
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Re: Using Openreach ONT in a loft


[re: Zarjaz] [link to this post]
 
Correct and been there for three years at least, including the 40c days in 2022.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User MHC
(sensei) Tue 13-Feb-24 22:19:52
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Re: Using Openreach ONT in a loft


[re: adslmax] [link to this post]
 
WRONG.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User cjn
(learned) Wed 14-Feb-24 08:26:17
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
I have all my kit in the loft - ONT, router, 24-port switch, DECT/IP base, file servers, etc., with no issues over the last few years.
The loft 'floor' has the usual glass fibre mat and to make the space usable I added insulation - basically an aluminium/bubble wrap sandwich - stapled to the rafters. This has 3 big advantages: it isolates all the dust from the 50-year old roof, it keeps some heat in during the winter, and it reflects the worst of the summer heat. With partial boarding and a permanent folding access ladder it's a very useful area.
Standard User broadbandjockey
(committed) Wed 14-Feb-24 14:45:27
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Re: Using Openreach ONT in a loft


[re: cjn] [link to this post]
 
Thanks for all the responses, 50:50 sort off. I'll forward on all the thoughts and observations.

I've also thought about having the ONT in my loft when the time comes (when ever that might actually be) I've got a 80% boarded loft, loads of permanent lighting, loads of power available, and a permanently installed loft ladder. In fact my wife often invites me to spend as much time as I like up there smile. I have my overengineered RF distribution system there, using semi industrial grade active kit, never had a problem, but that equipment is designed for harsh environments.

When the time comes, I'll run some 20mm flex-plastic conduit from the gable end, to the floor 'trap' that leads down into my technology cupboard below, but that would be contingent on the Openreach (or whoever) engineer agreeing to that scheme. It's a shame there isn't an advance visit to discuss options, all I can do is prepare provisions in case my ideal routing is accepted. (It would also require the CSP to be inside, on the gable end wall, so ever slimmer chances....

I suspect I'll end up with an external run from gable end, down to ground level, and a CSP on the wall below my study window. Having the ONT in the study below the window would work fine for me too.....
Standard User ft247
(committed) Wed 14-Feb-24 15:17:10
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
I've had an OR ONT in the loft for a year, and various switches/routers there for many years.

The loft is both insulated and ventilated and while it gets warm in the summer, it is only borderline on the very hottest days of the year. It's certainly well short of a normal indoor temperature in hot-climate countries.

No concerns with reliability or temperature of equipment.
Standard User summat
(member) Wed 14-Feb-24 15:49:06
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Re: Using Openreach ONT in a loft


[re: ft247] [link to this post]
 
Same here. ONT in loft.

MJ Quinn engineer was perfectly happy to site it there.. alongside the CSP which he also fitted in the loft wink

I supplied a draw rope in metal conduit from fibre entry point, we pulled the fibre together with him outside and me inside.

Zero issues in the (almost) 2 years it's been installed up there.
Standard User MHC
(sensei) Wed 14-Feb-24 16:36:47
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
My CSP is loft installed to and originally teh CSP to ONT was about 200mm! But left enough slack for me to move it later about 1m away.

My duct is 20mm plastic. Picks up on the soffit, runs along that koft wall for about 5-6 m, before a swept bend to pass through a 300mm wall into te other loft, whenre it runs along a short way then bends up and into a standard 85mm backbox.

Make sure that any bends are swept and not elbows which makes pulling way easier.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User jpm
(fountain of knowledge) Wed 14-Feb-24 17:05:37
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
It depends on the engineer but a loft ladder would likely be a no-no for an Openreach employee. I'm sure yours is fine but they know what the rules are, and if your ladder collapses and gives them an injury that means they can't work any more then Openreach won't pay out.

You may find that a subcontractor is more likely to agree to this plan, or alternatively go with the conduit plan and bring the outside fibre cable directly into your cupboard where they can fit the CSP.

I wouldn't have any concerns about temperatures.
Standard User broadbandjockey
(committed) Wed 14-Feb-24 17:19:17
Print Post

Re: Using Openreach ONT in a loft


[re: jpm] [link to this post]
 
In reply to a post by jpm:
It depends on the engineer but a loft ladder would likely be a no-no for an Openreach employee. I'm sure yours is fine but they know what the rules are, and if your ladder collapses and gives them an injury that means they can't work any more then Openreach won't pay out.

You may find that a subcontractor is more likely to agree to this plan, or alternatively go with the conduit plan and bring the outside fibre cable directly into your cupboard where they can fit the CSP.


The cupboard is deep inside the house, it would be an internal run of about 7 or 8 metres through the loft.
I wouldn't have thought that amount of external fibre is permitted to be run indoors (even in conduit ?) Fire and smoke concerns ?
Standard User jpm
(fountain of knowledge) Wed 14-Feb-24 17:24:40
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
I think the PVC conduit would burn better than the cable so it's sort of a moot point. Depends how much the installer cares as to whether you'd get them to go along with it, but I think it's more likely than them going into a loft.
Standard User broadbandjockey
(committed) Wed 14-Feb-24 17:33:33
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Re: Using Openreach ONT in a loft


[re: jpm] [link to this post]
 
In reply to a post by jpm:
I think the PVC conduit would burn better than the cable so it's sort of a moot point. Depends how much the installer cares as to whether you'd get them to go along with it, but I think it's more likely than them going into a loft.


It's a very workable option, depends what mood etc the installer is in on the day !

It's only a Tenner's worth of Screwfix expenditure to run the conduit in speculatively.
If it ends up being the outdoor option, then I'll prepare for that too. I'll fix a bit of 12x12mm trunking on the 'inside' lip of my uPVC soffits, coz I don't particularly want the black fibre cable tacked to the outside face my nice white uPVC.

(It's a bungalow BTW, not a house)
Standard User cjn
(learned) Wed 14-Feb-24 18:52:12
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Re: Using Openreach ONT in a loft


[re: jpm] [link to this post]
 
My ladder is a very substantial, professionally-fitted item. Neither the OpenReach lady fitting VDSL some years ago, nor last year's CityFibre crew for Fibre, had any issues.
Standard User adslmax
(eat-sleep-adslguide) Thu 15-Feb-24 12:23:10
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Re: Using Openreach ONT in a loft


[re: MHC] [link to this post]
 
In reply to a post by MHC:
WRONG.


We all know Openreach engineer will not going up the loft for their own safety. So, it a big NO.

Edited by adslmax (Thu 15-Feb-24 12:23:43)

Standard User MHC
(sensei) Thu 15-Feb-24 13:04:39
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Re: Using Openreach ONT in a loft


[re: adslmax] [link to this post]
 
Why do you keep posting false information?

Openreach WILL install in lofts - as I and other know full well.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User cjn
(learned) Thu 15-Feb-24 13:54:49
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Re: Using Openreach ONT in a loft


[re: adslmax] [link to this post]
 
And that's exactly what we don't all know. Utter BS.
Standard User broadband66
(knowledge is power) Sat 17-Feb-24 09:37:58
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Re: Using Openreach ONT in a loft


[re: adslmax] [link to this post]
 
Have you read any of the posts in this thread?

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User rippedcotton
(experienced) Sun 18-Feb-24 12:53:01
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Re: Using Openreach ONT in a loft


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Correct and been there for three years at least, including the 40c days in 2022.


You have Typhoons in your loft?

--

Brian

UW (Talktalk via openreach FTTP) full fibre - 500/80
Standard User adslmax
(eat-sleep-adslguide) Sun 18-Feb-24 17:28:18
Print Post

Re: Using Openreach ONT in a loft


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Why do you keep posting false information?

Openreach WILL install in lofts - as I and other know full well.


My brother did ask OR to put ONT in the loft but they refused so it a big no.
Standard User Zarjaz
(eat-sleep-adslguide) Sun 18-Feb-24 20:06:40
Print Post

Re: Using Openreach ONT in a loft


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
In reply to a post by MHC:
Why do you keep posting false information?

Openreach WILL install in lofts - as I and other know full well.


My brother did ask OR to put ONT in the loft but they refused so it a big no.

You are wrong.

They will make an individual risk assessment every time. If it meets these criteria then the installer may go ahead.

Clearly your brothers loft wasn’t deemed suitable.

Standard User shaunhw
(experienced) Fri 01-Mar-24 11:48:28
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Re: Using Openreach ONT in a loft


[re: MHC] [link to this post]
 
In reply to a post by MHC:
Why do you keep posting false information?

Openreach WILL install in lofts - as I and other know full well.


Indeed. They pulled my cable through the loft, and fixed their customer service point up there on the bare brick chimney stack inside the loft, and brought the fibre cable into a cupboard underneath.

I'd already installed some of my own ducting and a drawstring to pull it down into a tall built in cupboard on the landing where the ONT was to be installed with a suitable power point installed by the previous house-owner for old VDSL router. The Openreach engineer was very happy that I'd installed this ducting for them, and he just fed the fibre cable from the service point through it to the ONT.

We didn't even have an installed loft ladder either. We have one, but I never fully installed it, and I as I recall he used his own, which he had in his van.

The old master socket was in the loft and the old copper cable was run through there too, so they must also have been up there before I moved into the house.

Edit:
PS It is all heavily and safely boarded out up there, everywhere.

Edited by shaunhw (Fri 01-Mar-24 11:52:04)

Standard User MHC
(sensei) Fri 01-Mar-24 11:49:56
Print Post

Re: Using Openreach ONT in a loft


[re: shaunhw] [link to this post]
 
Result ... which again proves that loft runs and installs do happen.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User woohookid
(newbie) Fri 12-Jul-24 17:50:07
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Re: Using Openreach ONT in a loft


[re: MHC] [link to this post]
 
I wish I did some research before ordering fttp, then I would of seen this topic.

Ordered fttp on the 21st June, Install was due 12th July.

Master socket is in the loft, with network cables going off to different rooms, and the double socket for power.

MJ Quin subcontractor turned up to install this morning, said he's not going in the loft because it's not fully boarded. (I rarely go in the loft, only partially boarded).
I offered to go in the loft and run the cables through for him, as the master socket/ONT location is on the side of the loft hatch. MJ Quin engineer again refused on the grounds that it would look like he's been in the loft.

He advised he wanted to put it on the front wall of the house, but I don't have room there, TV furniture is in the way and unavailable spare sockets, and I would have move all the network cables as well.

His final advise was to stay on copper, and pstn/copper switch off not happening to 2030. So cancelled fttp install.

Edited by woohookid (Fri 12-Jul-24 17:52:55)

Standard User MHC
(sensei) Fri 12-Jul-24 17:57:39
Print Post

Re: Using Openreach ONT in a loft


[re: woohookid] [link to this post]
 
PSTN switch off was scheduled for 31 Dec 2025, but that was slipped by a year to 31 Jan 2027 - so the suggestion of 2030 is wrong. Copper will be there for a while after that though but only with digital services.

At least the installer checked the loft and decided he could not do it - at one time, they would not go anywhere near them at all, even fully boarded and lit.

If you want FTTP, invest in some decent interlocking chipboard loft flooring and make a good sized area from hatch to end wall and to the point of entry. Then fit a decent light - could be plug in. Then order again.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User ParksidePeter
(regular) Sat 13-Jul-24 17:19:47
Print Post

Re: Using Openreach ONT in a loft


[re: woohookid] [link to this post]
 
In reply to a post by woohookid:
I wish I did some research before ordering fttp, then I would of seen this topic.

Ordered fttp on the 21st June, Install was due 12th July.

Master socket is in the loft, with network cables going off to different rooms, and the double socket for power.

MJ Quin subcontractor turned up to install this morning, said he's not going in the loft because it's not fully boarded. (I rarely go in the loft, only partially boarded).
I offered to go in the loft and run the cables through for him, as the master socket/ONT location is on the side of the loft hatch. MJ Quin engineer again refused on the grounds that it would look like he's been in the loft.

He advised he wanted to put it on the front wall of the house, but I don't have room there, TV furniture is in the way and unavailable spare sockets, and I would have move all the network cables as well.

His final advise was to stay on copper, and pstn/copper switch off not happening to 2030. So cancelled fttp install.

You should go back to whoever you ordered the service from. It's up to them to find a way of delivering the service, not for the contractor to cancel it because it's too difficult.
Standard User broadband66
(knowledge is power) Sun 14-Jul-24 15:30:45
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Re: Using Openreach ONT in a loft


[re: ParksidePeter] [link to this post]
 
"contractor to cancel it because it's too difficult. "

More than likely H&S, company policy, and not because it is too difficult.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User ParksidePeter
(regular) Mon 15-Jul-24 15:58:01
Print Post

Re: Using Openreach ONT in a loft


[re: broadband66] [link to this post]
 
In reply to a post by broadband66:
"contractor to cancel it because it's too difficult. "

More than likely H&S, company policy, and not because it is too difficult.

Very likely, but the OP shouldn't give up.
Standard User daern
(regular) Mon 15-Jul-24 16:23:06
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Re: Using Openreach ONT in a loft


[re: woohookid] [link to this post]
 
In reply to a post by woohookid:
I offered to go in the loft and run the cables through for him, as the master socket/ONT location is on the side of the loft hatch. MJ Quin engineer again refused on the grounds that it would look like he's been in the loft.

That's pretty rubbish. I know it's not Openreach, but apparently the guys working for Youfibre (who use OR PIA) need to follow OR's rules to the letter or they'll lose their permit to work. My own fibre went through a tree between the pole and my house, so that automatically demanded a second engineer to stand on the ground while the other engineer was up in the cherry-picker. He said that he'd have been fine to do it but that it was "more than his job's worth in case an OR engineer saw him", so he called his supervisor who drove across the country that morning so they could complete my install in the afternoon.

Coming back to lofts, my engineer was adamant that they "are not allowed to enter lofts and under-floor voids". Now I guess there must be a point where a loft stops being a loft and becomes a room, and I'm sure that there's a load of regulations about this, but he did specifically say "no lofts" so there's clearly some sort of restriction here, but as my install went nowhere near my own loft, we didn't discuss whether this covered fully-boarded lofts or not. He did mention that plenty of OR engineers use their own judgement and probably do enter both, but as a third-party they are held to rather stricter standards.

My own install required the fibre to go about 10m through the underfloor void to where the existing BT master socket is (and where I wanted the fibre to terminate). He explained that he was simply not allowed to do this, but had absolutely no objections to me doing it myself, so we chatted about what needed to go where, he left me 20m of fibre and promised to return later when his supervisor arrived to hold the bottom of the metaphorical ladder. I drilled the hole through the front wall myself, ran the fibre under the floor, drilled the appropriate hole to get it back up through the floor and clipped everything neatly into place with a nice coil left under the floor in case I ever want to move things around. Both of us were very happy about this arrangement - he avoided the whole customer-end part of the install (which is, by all accounts, the worst bit of the job), and I got my fibre exactly where I wanted it.

Sorry to say it, but sounds to me like your engineer was a bit of a prat.
Standard User j0hn83
(knowledge is power) Tue 16-Jul-24 15:12:43
Print Post

Re: Using Openreach ONT in a loft


[re: daern] [link to this post]
 
He wasn't being a prat. It isn't worth his or her job.

It's a sackable offence for an OR employee or subcontractor if they break health & safety rules to do an install.
They are much more concerned about installs being done safely than they are about it being neat or efficient.

Audits of installs that break h&s will result in disciplinary action.

It is impossible to properly/safely commission/activate an ONT in an unboarded loft.

Some might bend rules slightly too please a customer. Thank them for that.
Some might not be willing to risk their job. Don't blame them.

Subcontractors are bad from dropping complex jobs in the blink of an eye as they are paid per job. It doesn't look good and they are sometimes rightly criticised.
It isn't fair to expect them to do something that can risk their employment though.
Standard User Iniltous
(member) Tue 16-Jul-24 15:36:44
Print Post

Re: Using Openreach ONT in a loft


[re: j0hn83] [link to this post]
 
Although it’s true an Alt Net , if using PIA is expected to observe the same rules as Openreach as far as cable height over roads , dropwires in line of routre ( DILOR ) etc , as far as entering a loft , boarded or not , that decision has absolutely nothing to do with OR ,that’s up to the Alt Net .

If an Alt Net uses ‘OR’ as an excuse for non entry , that’s what it is , an excuse, OR do restrict their own people and their contractors accessing areas such as that , but couldn’t give a toss if competitors do or don’t …..a dropwire once attached to the consumer property at an appropriate height , OR are not interested from that point onwards , why on earth would they be , if a Alt Net wants to dangle from the guttering by their fingertips, or enter lofts , or fling a cable over the roof ridge , OR wouldn’t do it , but couldn’t give a **** if the competition do .
The principle is pretty simple, Alt Nets are not allowed to endanger others if using overhead PIA , ( low wires , unacceptable load on a pole etc ) but once within the Alt Net customers property, they cannot affect anything in a public area or anyone else using the same OR asset , so have no need to refer to OR standards .

Edited by Iniltous (Tue 16-Jul-24 15:49:16)

Standard User j0hn83
(knowledge is power) Tue 16-Jul-24 15:51:57
Print Post

Re: Using Openreach ONT in a loft


[re: Iniltous] [link to this post]
 
I only mentioned OR, in a response to a comment about an OR install, in a thread about OR installs.
I mentioned nothing about any Alt-Net.
I was simply trying to point out that OR take h&s extremely serious and unbiased lofts are a no no.

Comment makes sense though. After the drop wire anchor point an Alt-Net install should have nothing to do with OR.
Standard User PCJM40
(committed) Tue 16-Jul-24 15:53:36
Print Post

Re: Using Openreach ONT in a loft


[re: Iniltous] [link to this post]
 
Health and Safety rules over many years have been misrepresented to justify not doing something by many customer facing workers, I suspect there are not too many who have a clear conscience.
Standard User woohookid
(newbie) Tue 16-Jul-24 16:19:09
Print Post

Re: Using Openreach ONT in a loft


[re: PCJM40] [link to this post]
 
Thanks for the replies guys.

Kind of stuck at the moment.
After the engineer said fttp was a no, and advised me to stay on copper. My current ISP (Now Broadband) with whom I have VDSL broadband with, won't allow me to renew/start a new contract with them on copper. They say I need to delete my account and create a new account on full fibre(fttp) or pay £40 a month as my 12 month contract is ending.

So jumping from £21 a month to £40 a month, because all new packages are fttp when I can't get fttp, because the mj Quinn engineer won't install.

Tried to speak to customer services, in the now broadband call centre (India) refused to put me through to customer services or complaints.
Over an hour on the phone going round in circles, trying to tell them I can't have a fttp install.

Had no other option but to cancel the broadband to stop them billing me at the higher rate.
Standard User Chrysalis
(legend) Wed 17-Jul-24 19:28:21
Print Post

Re: Using Openreach ONT in a loft


[re: woohookid] [link to this post]
 
In reply to a post by woohookid:
I wish I did some research before ordering fttp, then I would of seen this topic.

Ordered fttp on the 21st June, Install was due 12th July.

Master socket is in the loft, with network cables going off to different rooms, and the double socket for power.

MJ Quin subcontractor turned up to install this morning, said he's not going in the loft because it's not fully boarded. (I rarely go in the loft, only partially boarded).
I offered to go in the loft and run the cables through for him, as the master socket/ONT location is on the side of the loft hatch. MJ Quin engineer again refused on the grounds that it would look like he's been in the loft.

He advised he wanted to put it on the front wall of the house, but I don't have room there, TV furniture is in the way and unavailable spare sockets, and I would have move all the network cables as well.

His final advise was to stay on copper, and pstn/copper switch off not happening to 2030. So cancelled fttp install.


My answer is simple, but to the point which you might not like.

Pick a more conveniant spot for the installer, and then just work with it.

You could still keep your hub in the loft, you just would have to route one single cable from the ONT up to the loft yourself.

So rebook it and make it easier for the installer that shows up.

Edited by Chrysalis (Wed 17-Jul-24 19:28:53)

Standard User naylor2006
(newbie) Thu 18-Jul-24 11:34:46
Print Post

Re: Using Openreach ONT in a loft


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
In reply to a post by woohookid:
I wish I did some research before ordering fttp, then I would of seen this topic.

Ordered fttp on the 21st June, Install was due 12th July.

Master socket is in the loft, with network cables going off to different rooms, and the double socket for power.

MJ Quin subcontractor turned up to install this morning, said he's not going in the loft because it's not fully boarded. (I rarely go in the loft, only partially boarded).
I offered to go in the loft and run the cables through for him, as the master socket/ONT location is on the side of the loft hatch. MJ Quin engineer again refused on the grounds that it would look like he's been in the loft.

He advised he wanted to put it on the front wall of the house, but I don't have room there, TV furniture is in the way and unavailable spare sockets, and I would have move all the network cables as well.

His final advise was to stay on copper, and pstn/copper switch off not happening to 2030. So cancelled fttp install.


My answer is simple, but to the point which you might not like.

Pick a more conveniant spot for the installer, and then just work with it.

You could still keep your hub in the loft, you just would have to route one single cable from the ONT up to the loft yourself.

So rebook it and make it easier for the installer that shows up.


Surely you can work with the install a little given the benefits of having FTTP over copper?

MJ Quinn were the guys who did my install, I asked them if they could drill outside to into the house given our outside rendor was fairly new and I didnt want it to blow off, even if the CSP is quite large and would probably cover it, they were very nervous about doing it because its not part of their SOP. This is no where near as big a deal as installing into an attic. They are responsible for that part of the install, they have to be careful.

I myself have all my network equipment in the attic, temps do get hot in the hot summers sometimes but I have some monitoring up there, usually its 10C hotter in there then it is outside but once the sun goes down it cools quickly back to more or less the outside temp plus a few degrees rising from the house. Most operating temps can handle 55C, I dont imagine ill often see over 40 though. The Nokia ONT Op temps are up to 45C, much less than your average switch. Installing the ONT up there would likely be fine if we were paying for it and installing it, unfortunately we do not own this part though.

Anyway, the reason I quoted Chrysalis is because they are absolutely right, the ONT is tiny and just needs one outlet, if its the Nokia ONT 2.5Gb its a tiny box on the wall, then just run an ethernet from there all the way to the attic, potentially via an outside wall, its what ive done. Nice white UV protected cable to match the render, I'm happy, MJ Quinn are and so is the lady.

=========================================

BT 900/110 - Live BQM
Standard User daern
(regular) Thu 18-Jul-24 11:55:53
Print Post

Re: Using Openreach ONT in a loft


[re: naylor2006] [link to this post]
 
In reply to a post by naylor2006:
MJ Quinn were the guys who did my install, I asked them if they could drill outside to into the house given our outside rendor was fairly new and I didnt want it to blow off, even if the CSP is quite large and would probably cover it, they were very nervous about doing it because its not part of their SOP.

This was the same for my Youfibre chap. He said that all drilling had to be inside to out, presumably so they can eyeball potential cable and pipe runs. I had much the same request as you, as I wanted my hold to come out in the under-floor void so wasn't bothered by it blowing bricks that would never be seen, but would rather not destroy the outside appearance. As I mentioned above, we solved this by me drilling my own hole (and routing my own cable), but I was still rather surprised that I had to use a 2ft drill bit to get through the lower wall! They don't build 'em like they used to wink
Standard User naylor2006
(learned) Thu 18-Jul-24 12:04:10
Print Post

Re: Using Openreach ONT in a loft


[re: daern] [link to this post]
 
In reply to a post by daern:
In reply to a post by naylor2006:
MJ Quinn were the guys who did my install, I asked them if they could drill outside to into the house given our outside rendor was fairly new and I didnt want it to blow off, even if the CSP is quite large and would probably cover it, they were very nervous about doing it because its not part of their SOP.

This was the same for my Youfibre chap. He said that all drilling had to be inside to out, presumably so they can eyeball potential cable and pipe runs. I had much the same request as you, as I wanted my hold to come out in the under-floor void so wasn't bothered by it blowing bricks that would never be seen, but would rather not destroy the outside appearance. As I mentioned above, we solved this by me drilling my own hole (and routing my own cable), but I was still rather surprised that I had to use a 2ft drill bit to get through the lower wall! They don't build 'em like they used to wink


Yeah....I live in a 30's house, seems SOP was walls are to be 1Ft thick smile

Ive got my own 450mm Masonary drillbit these days, I recently installed data points to most rooms along with a Unifi install to take care of WIFI, this drill bit has been used so many times, I only bought it for one job originally.

Still I havent got used to it though, still gives me the heeby jeebies going through such a thick wall even if im 99% sure there is nothing in it!

MJ Quinn had other reference points on the outside wall, where I wanted the ONT was next to an ethernet run that already went to the attic, it was easy to line up. Still like you I drilled the hole myself and scribbled on a bit of paper I was cool with it, not that it mattered, they were helping me out I thought bending the rules....I wasnt going to report them, they didnt take the paper in the end, they just accepted my word for it.

=========================================

BT 900/110 - Live BQM
Standard User woohookid
(newbie) Sat 20-Jul-24 11:50:40
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Re: Using Openreach ONT in a loft


[re: Chrysalis] [link to this post]
 
Sky Broadband is dealing with it now.

They've put in a complaint to openreach, as the part of the loft where the MJ Quinn engineer needed access to is boarded. The MJ Quinn engineer was demanding the whole loft to be fully boarded.

I'll let you know what happens.
Standard User broadbandjockey
(committed) Sat 20-Jul-24 14:24:34
Print Post

Re: Using Openreach ONT in a loft


[re: daern] [link to this post]
 
In reply to a post by daern:
In reply to a post by naylor2006:
MJ Quinn were the guys who did my install, I asked them if they could drill outside to into the house given our outside rendor was fairly new and I didnt want it to blow off, even if the CSP is quite large and would probably cover it, they were very nervous about doing it because its not part of their SOP.

This was the same for my Youfibre chap. He said that all drilling had to be inside to out, presumably so they can eyeball potential cable and pipe runs. I had much the same request as you, as I wanted my hold to come out in the under-floor void so wasn't bothered by it blowing bricks that would never be seen, but would rather not destroy the outside appearance. As I mentioned above, we solved this by me drilling my own hole (and routing my own cable), but I was still rather surprised that I had to use a 2ft drill bit to get through the lower wall! They don't build 'em like they used to wink


How on earth could any installer possibly object to the client rather than them drilling a hole anyway !?

There's no way in the world I'm going to allow 'inside out drilling' of my house. In any case, I built it, so I know exactly where all the hidden pipes and cables are thanks to hundreds of photos taken during the build !

(Although I was forced to do it recently, (taking an electrical spur cable out of the back of an indoor socket, by incredible good fortune, I came out in the mortar !)
Standard User naylor2006
(learned) Mon 22-Jul-24 08:05:22
Print Post

Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
In reply to a post by broadbandjockey:
In reply to a post by daern:
In reply to a post by naylor2006:
MJ Quinn were the guys who did my install, I asked them if they could drill outside to into the house given our outside rendor was fairly new and I didnt want it to blow off, even if the CSP is quite large and would probably cover it, they were very nervous about doing it because its not part of their SOP.

This was the same for my Youfibre chap. He said that all drilling had to be inside to out, presumably so they can eyeball potential cable and pipe runs. I had much the same request as you, as I wanted my hold to come out in the under-floor void so wasn't bothered by it blowing bricks that would never be seen, but would rather not destroy the outside appearance. As I mentioned above, we solved this by me drilling my own hole (and routing my own cable), but I was still rather surprised that I had to use a 2ft drill bit to get through the lower wall! They don't build 'em like they used to wink


How on earth could any installer possibly object to the client rather than them drilling a hole anyway !?

There's no way in the world I'm going to allow 'inside out drilling' of my house. In any case, I built it, so I know exactly where all the hidden pipes and cables are thanks to hundreds of photos taken during the build !

(Although I was forced to do it recently, (taking an electrical spur cable out of the back of an indoor socket, by incredible good fortune, I came out in the mortar !)


It might come down to silly compliance things such as your typical "what if's", I mean to say that if they dont do that part of the job should some crazy situation occur where the hole drilled by the customer causes some other issue then there is a grey area. I dont see an issue and cant really see how the customer drilling a hole would cause an issue.....buuuuuut what if the customer hit a water pipe and then tried to blame the installer, I know its ridiculous but we do see this type of thing.

On another note, pretty sure engineers wont install CSP's off the ground so this install will likely have a CSP at ground level then fibre running back up the external wall into the attic if that is where the agreed location of the ONT would be.

=========================================

BT 900/110 - Live BQM
Standard User witchunt
(fountain of knowledge) Mon 22-Jul-24 17:36:49
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Re: Using Openreach ONT in a loft


[re: woohookid] [link to this post]
 
Nothing will happen..it's the individuals own risk assessment that matters. He may have determined that the risk of falling through an unboarded area combined with the confined space was too much of a risk, whether justified or not. The next one might be prepared to go up there.
Standard User alexatkin
(member) Wed 24-Jul-24 14:11:37
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Re: Using Openreach ONT in a loft


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
Solid state electronics can generally get hotter than 50C without issue. The mechanical hard disks and fans in servers are often the parts that fail first. I saw this in a server room where the AC failed and it got to 68degC. Not pretty 😂


Its not that simple, as the capacitors used will be based on the design operating temperature.

The hotter the device, the quicker they fail.

Given Openreach are responsible for replacing the ONT, its perfectly understandable that they refuse to install them in a place where they would potentially run outside of design specifications so it would cost them more to maintain.
Standard User naylor2006
(learned) Thu 25-Jul-24 12:39:25
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Re: Using Openreach ONT in a loft


[re: alexatkin] [link to this post]
 
In reply to a post by alexatkin:
In reply to a post by jchamier:
Solid state electronics can generally get hotter than 50C without issue. The mechanical hard disks and fans in servers are often the parts that fail first. I saw this in a server room where the AC failed and it got to 68degC. Not pretty 😂


Its not that simple, as the capacitors used will be based on the design operating temperature.

The hotter the device, the quicker they fail.

Given Openreach are responsible for replacing the ONT, its perfectly understandable that they refuse to install them in a place where they would potentially run outside of design specifications so it would cost them more to maintain.


Even in a boarded or fully converted loft the temps are pretty high, loft conversations are all the rage but man they are uncomfortable places to be in the summer.

The ONT will likely be fine for the number of years that it is require to run but companies who are responsible for their equipment always have to draw the line somewhere, which is fair enough.

=========================================

BT 900/110 - Live BQM
Standard User woohookid
(newbie) Fri 26-Jul-24 14:11:18
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Re: Using Openreach ONT in a loft


[re: woohookid] [link to this post]
 
Update,

BT Openreach engineer came today.
Had no problems installing through the loft. Installation only took one and a half hours.

Edited by woohookid (Fri 26-Jul-24 14:12:06)

Standard User summat
(member) Fri 26-Jul-24 14:23:58
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Re: Using Openreach ONT in a loft


[re: woohookid] [link to this post]
 
Great news, and the right result.

I've had Openreach (actual Openreach engineer, not contractor), and FullFibre install their ONT's in my loft, including in both cases the CSP's to avoid having them external in our conservation area.

We are overhead fed from a pole and I installed a metal conduit to pull the external fibre in through, no problems on either installation.

As you can see
Standard User broadbandjockey
(committed) Sat 27-Jul-24 17:35:46
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Re: Using Openreach ONT in a loft


[re: summat] [link to this post]
 
In reply to a post by summat:
Great news, and the right result.

I've had Openreach (actual Openreach engineer, not contractor), and FullFibre install their ONT's in my loft, including in both cases the CSP's to avoid having them external in our conservation area.

As you can see


Oh, that's a good point. I'm in a conservation area too. When I had external meter boxes fitted for electricity and gas, both of the DNOs made me sign a disclaimer about using them in a Conservation Area (basically, to make any comeback my issue and not theirs).

That could be a very handy card to play, when my FTTP day arrives (whenever that is !)
Standard User summat
(member) Sat 27-Jul-24 20:33:50
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Re: Using Openreach ONT in a loft


[re: broadbandjockey] [link to this post]
 
I just tried to maximise my chances by making the installation the way I asked for as simple as it could possibly be for them.

Pre-fitting conduit with draw rope a couple of feet from where the line gets to the house from the pole.

Loft is well lit, boarded and properly fitted ladder. Sockets adjacent to other end of conduit.

I think the BT install end to end was under an hour. Neither installer batted an eye and was happy for the quick win.
Standard User broadbandjockey
(committed) Sun 28-Jul-24 12:18:07
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Re: Using Openreach ONT in a loft


[re: summat] [link to this post]
 
In reply to a post by summat:
I just tried to maximise my chances by making the installation the way I asked for as simple as it could possibly be for them.

Pre-fitting conduit with draw rope a couple of feet from where the line gets to the house from the pole.

Loft is well lit, boarded and properly fitted ladder. Sockets adjacent to other end of conduit.

I think the BT install end to end was under an hour. Neither installer batted an eye and was happy for the quick win.


Yes, I already have and can do exactly the same in my oft etc as you describe

You can also easily extend the fibre and there relocate the ONT wherever you really want it, (at your own leisure) after the installer has gone. It's just the case of a length of SC/ACP fibre, and a coupler
Standard User daern
(regular) Sun 28-Jul-24 17:13:55
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Re: Using Openreach ONT in a loft


[re: naylor2006] [link to this post]
 
In reply to a post by naylor2006:
Even in a boarded or fully converted loft the temps are pretty high, loft conversations are all the rage but man they are uncomfortable places to be in the summer.

We're skewing off topic a little here, but if a loft conversion is too warm in the summer months, it's not been done right. Done cheaply (fit a staircase, a bit of boarding on the floor and under the roof felt, throw up some lights, throw down some carpet) then I agree - it'll probably be a dreadful torture chamber for your least-favoured child. But it absolutely should not be done like this!

My own has 12" of solid foam insulation below the tiles and it absolutely does not get too warm in the summer. The biggest problem is actually if someone leaves doors open downstairs, without windows open in the loft - then the hot air rises from the rest of the house and gets trapped upstairs, which can be a little uncomfortable, but providing you leave the door shut during the day, and a bit of ventilation, it actually remains cooler than the rest of the house due to the level of insulation. Likewise in the winter, except that being at the top of the house it tends to collect heat far more effectively than the other rooms. We only needed a very modestly-sized radiator to heat it and it's never been cold in the winter.

Edited by daern (Sun 28-Jul-24 17:14:22)

Standard User burble
(experienced) Sun 28-Jul-24 20:53:52
Print Post

Re: Using Openreach ONT in a loft


[re: summat] [link to this post]
 
In reply to a post by summat:
Great news, and the right result.

I've had Openreach (actual Openreach engineer, not contractor), and FullFibre install their ONT's in my loft, including in both cases the CSP's to avoid having them external in our conservation area.

We are overhead fed from a pole and I installed a metal conduit to pull the external fibre in through, no problems on either installation.

As you can see

I live in a listed building in a conservation area, like most/all the other houses down our road, no problems with external csp's
Standard User summat
(member) Sun 28-Jul-24 21:03:19
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Re: Using Openreach ONT in a loft


[re: burble] [link to this post]
 
Absolutely accept it's accepted but it's nice to avoid it all the same.

I was entirely willing to have the CSP external and have fibre down and back up the wall, but again, it was nice to not have that.

I figured ask nicely for my ideal outcome first and fall back to external CSP, even had a fallback from that to ONT downstairs with ethernet back to cabinet in loft, but again, asked for preferred outcome first and they were willing.
Standard User naylor2006
(learned) Mon 29-Jul-24 12:12:45
Print Post

Re: Using Openreach ONT in a loft


[re: burble] [link to this post]
 
In reply to a post by burble:
In reply to a post by summat:
Great news, and the right result.

I've had Openreach (actual Openreach engineer, not contractor), and FullFibre install their ONT's in my loft, including in both cases the CSP's to avoid having them external in our conservation area.

We are overhead fed from a pole and I installed a metal conduit to pull the external fibre in through, no problems on either installation.

As you can see

I live in a listed building in a conservation area, like most/all the other houses down our road, no problems with external csp's


No you are right, they have to be done right but ive never found a way around locking up in the morning then coming home in the evening after work to find all the heat then trapped below the insulation.....its fine if you can be at home managing the situation but it wasnt an option to leave windows open where we lived on the ground floor to get the air though.

=========================================

BT 900/110 - Live BQM
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