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Standard User BP1
(committed) Wed 09-Feb-11 18:07:29
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: deleted] [link to this post]
 
In reply to a post by Fatlab:
My date had already slipped as BT now need to complete the line rental return to BT (on 11th) before they can process an Infinity order. So as it stands BT will be placing an order on my behalf on 12th. Assuming the same kind of dates I guess that will be a migration/activation around the 25th.

Fingers crossed you get your sorted soon.

BTW cab distance wise are you near to my place? (house on the corner with the grey M3 and the black XC90)

Dave


My property is much further then yours from the FTTC cab.
My approx cable length is 300metres.
You will defantly get the full speeds as the cab is so close to you. I am assuming your house on the corner is insight of the FTTC cab. The engineer this morning from my house recorded over 40M on my line.
Then again i was the only person connected to the cab at that time.
A pity and a waste of time this morning considering it was all installed then only to find out that not everything at the exchange is complete. Thats been 4 days of work since christmas with the line problems and engineer visits recently and another day off today for a failed FTTC installation.

Regards

BP1

BTBroadband

"When everything's coming your way, you're in the wrong lane"
Standard User BP1
(committed) Wed 09-Feb-11 21:31:43
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


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Just got an update from BT that the FTTC problem at the exchange has been resolved therefore FTTC in Leamington are back on again as from tommorrow. Unfortantly my new date is 23 Feb.

Just hope everything will be ok now.

Regards

BP1

BTBroadband

"When everything's coming your way, you're in the wrong lane"
Standard User deleted
(deleted) Wed 09-Feb-11 22:15:34
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: BP1] [link to this post]
 
In reply to a post by BP1:
Just got an update from BT that the FTTC problem at the exchange has been resolved therefore FTTC in Leamington are back on again as from tommorrow. Unfortantly my new date is 23 Feb.

Just hope everything will be ok now.


When my original new line and Infinity order was messed up by someone at BT I was put back by just under 4 weeks, but it's been worth it.

Hopefully your install will now go ahead smoothly and you'll get a good connection.


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Standard User deleted
(deleted) Thu 10-Feb-11 08:58:43
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: BP1] [link to this post]
 
In reply to a post by BP1:
Just got an update from BT that the FTTC problem at the exchange has been resolved therefore FTTC in Leamington are back on again as from tommorrow. Unfortantly my new date is 23 Feb.

Just hope everything will be ok now.
BT engineer called at 8:15 to do ours.. Called about 8:50 to say there is a problem with the cabinet and the original service has been resumed.. frown

Edit: Leamington too, BTW

Edited by deleted (Thu 10-Feb-11 09:01:46)

Standard User deleted
(deleted) Thu 10-Feb-11 11:42:16
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: deleted] [link to this post]
 
In reply to a post by Spasch:
BT engineer called at 8:15 to do ours.. Called about 8:50 to say there is a problem with the cabinet and the original service has been resumed.. frown

Edit: Leamington too, BTW
The thick plottens as I hear someone went live on our cabinet this morning..
Standard User deleted
(deleted) Thu 10-Feb-11 16:22:17
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: deleted] [link to this post]
 
In reply to a post by Spasch:
In reply to a post by Spasch:
BT engineer called at 8:15 to do ours.. Called about 8:50 to say there is a problem with the cabinet and the original service has been resumed.. frown

Edit: Leamington too, BTW
The thick plottens as I hear someone went live on our cabinet this morning..


Hopefully that will be whatever the issue was solved and the delayed installations will now go ahead without any further delays.
Standard User deleted
(deleted) Thu 10-Feb-11 16:56:43
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: deleted] [link to this post]
 
In reply to a post by reme8488:
Hopefully that will be whatever the issue was solved and the delayed installations will now go ahead without any further delays.
Seems unlikely as my ISP was very surprised and was the one who told me that they'd had another customer go live on the same cab (this was 1 hour after the BT engineer called the second time).

EDIT: Still not had an update since, though.. frown

Edited by deleted (Thu 10-Feb-11 16:57:18)

Standard User BP1
(committed) Thu 10-Feb-11 17:51:19
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: deleted] [link to this post]
 
In reply to a post by Spasch:
In reply to a post by reme8488:
Hopefully that will be whatever the issue was solved and the delayed installations will now go ahead without any further delays.
Seems unlikely as my ISP was very surprised and was the one who told me that they'd had another customer go live on the same cab (this was 1 hour after the BT engineer called the second time).

EDIT: Still not had an update since, though.. frown


Are you saying your FTTC got aborted also today.

Regards

BP1

BTBroadband

"When everything's coming your way, you're in the wrong lane"
Standard User deleted
(deleted) Thu 10-Feb-11 19:00:49
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: BP1] [link to this post]
 
In reply to a post by BP1:
Are you saying your FTTC got aborted also today.
Yeah, install was scheduled for this AM, cancelled after about 35 minutes after the call warning us of the phone and internet about to be cut off.
Standard User BP1
(committed) Thu 10-Feb-11 19:24:58
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Re: Problem migrating to Infinity from SKY LLU BB & Line Ren


[re: deleted] [link to this post]
 
In reply to a post by Spasch:
In reply to a post by BP1:
Are you saying your FTTC got aborted also today.
Yeah, install was scheduled for this AM, cancelled after about 35 minutes after the call warning us of the phone and internet about to be cut off.


When mine failed yesterday i was informed that as of that time they were aware of three cabs with problems. Later BT hinted that quite a few more were problamatic. I was also told that i could not be given another date untill the problem was fixed. I had a update last night to say all was fixed at the exchange. They rang again this morning with a new install date.
Which cab are you fed from and who is your FTTC isp (assuming your at LSpa)

Regards

BP1

BTBroadband

"When everything's coming your way, you're in the wrong lane"
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