That was the first thing I tried. You get to the point where you enter phone number, post code and confirm you are the account holder. It then polls the status of the line but comes back saying there is a problem. The problem being the pending order.

Dave

In reply to a post by Spasch:

In reply to a post by BP1:

Thanks for that update.
Has anyone in Leamington been connected.
This FTTC exchange problem seems to be taking a long time to fix

No worries..

Not that I have heard of and there was no update today.. Going to send an email in the morning and see if anything has been completed.

Any news on the Leamington activations?

Dave

I am in Warwick Gates, and have an install date of 25th Feb.

When I placed the order (with Zen), the install date i was offered and chose was Feb 21st.

When the order confirmation came through (after a delay of a couple of hours), it was bumped back to the 25th.

In reply to a post by andrewrobins:

I am in Warwick Gates, and have an install date of 25th Feb.

When I placed the order (with Zen), the install date i was offered and chose was Feb 21st.

When the order confirmation came through (after a delay of a couple of hours), it was bumped back to the 25th.

Just hope everything is soughted soon. Was originally told that the exchange problem would be fixed within 3 days. That was on the 9 Feb. If it is not fixed soon this will be the second FTTC installation fail for me.

In reply to a post by Fatlab:

Any news on the Leamington activations?

Dave

Nothing yet - I was told yesterday that BT were reviewing my line and an update was due at 4PM, which didn't happen.. I'll try and find out more this morning..

In reply to a post by Spasch:

In reply to a post by Fatlab:

Any news on the Leamington activations?

Dave

Nothing yet - I was told yesterday that BT were reviewing my line and an update was due at 4PM, which didn't happen.. I'll try and find out more this morning..

The latest update i have is that the exchange problem is now due to be fixed any time upto 22 Feb.
They are going to re-access on the 22 Feb and if all well then installs will start again on that date.
Should bear in mind that the original fix should have been completed 3 days after 10 Feb. Any how i'm sure its worth the wait.

Well fingers crossed BP1 as I believe you are due on the 23rd, I'm due on the 24th.

Still not heard what happened to Dilbert though.

Dave

EDIT -----------------------------------------------------
Ignore this one, just seen the new thread "Leamington Exchange Issues"

Edited by deleted (Thu 17-Feb-11 17:43:06)

I posted an update in the Leamington exchange thread, short version is that I got mine installed at 8am on the 10th and despite some slowness during the day that maybe relates to these problems its been awesome.

Just had the same call essentially cancelling my Infinity order, clearly they didn't learn from this!

Why take an order if it's not a valid order.

In reply to a post by danielowenuk:

Just had the same call essentially cancelling my Infinity order, clearly they didn't learn from this!

Why take an order if it's not a valid order.

Well I now have the line under BT (11th Feb) and as it stands I should be getting infinity installed on 24th Feb.

One thing to watch out for is that they will start billing service for BB & calls from the date of line transfer, give them a kick and get it to be held over until the Infinity service goes live.

Dave