I now have an email confirming the appointment (as well as yesterday's automated call). Whilst I'm tempted to contact BT I don't want to tempt fate.
I guess I will just head off up to the North-East today with a view to driving back tomorrow but take a spare change of clothes should the dreaded call come in canceling the appointment meaning I can spend an extra day up there.
On another note the Netgear WNDR3700 I picked up for use with the Infinity service is a top piece of gear. I'm now using that for all but the ADSL connection and have it embedded within my core network (all my gear was configured for a 10.1.1.x schema which the Home Hubs don't like). One of my main reasons for getting that unit was the on-board usage monitor within the router itself. I've been reading the horror stories on other forums regarding the BT usage calculation being orders of magnitude out and kicking in the 30 day throttling period way earlier than people are expecting.
Are you guys staying with the Home Hubs? (BT Infinity guys that is)
Regards
Dave



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