Appointment rearranged for Friday AM. Will make sure Bro is up and ready for when he comes.

Okay, managed to have someone available in the house to see the OR engineer.

He tested the line and all was okay. Checked from the master socket and the speed was normal. He the replaced the modem and the speeds jumped up to normal. The BQM is also showing this.

The minimum ping has gone from over 30ms to under 10ms. Brother ran an inital speed test and its connected at 34MB.

My brother also heard the engineer mention historic faults on the line though I'm not sure what this meant.

So all in all happy to be back up to speed again.

Hi,

I can see a note from one of my colleagues that the engineer's been and replaced the modem. How are things looking now?

Out of interest, is the OR VDSL modem wall mounted ? If it ain't, I'd strongly suggest doing it yourself, a couple of holes at 100ml centres will do the trick, and the modem will run much cooler.

Can't say for certain but my brother said the speed is looking a lot better at 34/8 when yesterday it was 20/0.6.

Will give it a proper test tonight and see how things are.

I had thought of doing this but havent got around to doing it. I will look at tdoing that over the weekend. Currently it is sitting on the desk on one end leaning against the printer to try and do this but will look at a more permanent fixture.

Dave,

The speed has dropped out again.

http://www.mybroadbandspeed.co.uk/results/96330502.png

The upload is as bad as it was yesterday after a brief spell at about 8MB.

How hot is the modem?

I agree, my modem is mounted on the wall near my front door where the master socket is, it hardly get warm at all, my friends is just left on the table and his gets hot, massive difference in temp.

Not hot at all.