You query the information.
You're given a precise, detailed reply.
If that's snotty in your circles I can live with with it

You really do have a stuffed up nose don't you! You clearly had merely looked at part of the available information. That which Openreach are happy for you to see.

I had more expected a polite request to see if I could look up your cabinet status, rather than your exchange. You may be lucky and one of the others with access to it will help.

I shall survive . I'm sure you will too.