Engineer isn't coming tomorrow now. They don't need to visit me and will be increasing my ip profile within the next 24 hours. Will give you an update in 24 hours time.
Recenlty we swapped out my router about 20 times in an hour! the modem stayed up all the time - no change to the IP profile and download speeds did not change!
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Latest update: engineer came this morning. no faults anywhere but still can't get the correct speed I should getting. But he mentioned something about it saying "removing a loop" but he didn't know what this means?