The problem runs even deeper than this.

We recently had three new lines installed in our office, all booked at the same time. One committed within an hour, the others within the day.

One accepted for the Monday 1-6 and the other two, Tuesday 8-1pm. We asked to merge the dates, wouldn't have it.

The engineer arrived on the Monday, we asked if he could do the jobs for the Tuesday installs too, but isn't allowed and they are now only assigned a job at a time apparently and do not get another job until the first is complete.

The first engineer did all the prep work for the second install, including the line boxes and tagging the pairs at the cab.

Could have saved so much time but that would be far too simple!

Matt

Power was installed around 3 weeks ago but there was an earth fault identified so a week later they came back and installed an earth rod access box next to the cabinet. They then connected it up a few days later and it was then powered on "humming"...

A week later is went live on the checkers, so very quick once they got the power sorted.

Thanks

James

In reply to a post by Adsl24:

Power was installed around 3 weeks ago but there was an earth fault identified so a week later they came back and installed an earth rod access box next to the cabinet. They then connected it up a few days later and it was then powered on "humming"...

A week later is went live on the checkers, so very quick once they got the power sorted.

Thanks

James

Thanks, do you happen to know if the fttc cab was connected to the pcp before the power was installed or after? If so do you see tarmac on the pavement connecting the fttc to the pcp?

Hi,

The cab was physically installed in November and a few days later Telent dug the trench between the FTTC cab and the existing manhole covers outside the PCP. Then a few days later Openreach blew the Fibre through to the FTTC cab (ducting was installed months prior as this cab is late compared to the other cabs in the area).

A few weeks went by and Telent came back to install the 2 x 100 pair copper cables between the PCP and the FTTC cab, but there was a blockage, so it took several weeks before that was resolved, and then that was done and dusted.

It was not until the end of Jan when Telent came back to install the power. After a day they had dug up the pavement, and created a tail from the existing LV power feed under the pavement.

Although this was done the power was still not live in the cab a week later, as there was an earth fault, so last week Telent were back yet again to excavate and install an earth rod access duct beside the cab to fix the problem. The cab was then powered and humming along. After 6 days it went live and appeared as so on the wholesale checker.