On a call with the level2 tech support yesterday I was told there is a 10 day test of your profile from your exchange. I was told because i was upgrading from the original infinity product i would not notice much difference in speed until after the 10 days were up.

If this is true it would explain why so many people arent seeing much improvement in speeds after upgrading (i ordered it the first day it came out - last thursday - and level2 told me it will take until monday 23rd april before my new speeds take effect).

Maybe this should be explained properly to upgraders if it is true! I will believe it when i see it. Still getting just 6.7meg up instead of 13 i was promised. Roll on next week

Garbage.

It may be true that BT Wholesale do something like that, but they shouldn't. Your line is governed by the Openreach DLM, which doesn't do that. Period.

In reply to a post by Anonymous:

On a call with the level2 tech support yesterday I was told there is a 10 day test of your profile from your exchange. I was told because i was upgrading from the original infinity product i would not notice much difference in speed until after the 10 days were up.

If this is true it would explain why so many people arent seeing much improvement in speeds after upgrading (i ordered it the first day it came out - last thursday - and level2 told me it will take until monday 23rd april before my new speeds take effect).

Maybe this should be explained properly to upgraders if it is true! I will believe it when i see it. Still getting just 6.7meg up instead of 13 i was promised. Roll on next week

When I changed from 40/2 to 80/20 (trial, admittedly) on Plusnet it happened instantly overnight, I didn't even have to reboot/disconnect anything. I think what they are telling you is nonsense; it's the same product (Openreach FTTC) being sold by someone else.

BTW, I don't think you were "promised" 13 up, ISPs are very careful not to "promise" anything!

Edited by kasg (Sat 21-Apr-12 08:39:07)

OK, so what are my options if the speed doesnt increase tomorrow to 54/13?

I would just like to add that in 'MyBT' account on BTs website - the speed is still reported as 38/9 as the product that i am on. Interestingly the level2 India support said it wont change status on MyBT until the 23rd when my upgrade takes effect.

Can you explain why the account says i am still on the old option 2 if the level2 support are wrong? Surely if the upgrade was 'immediate' then the MyBT account setting would have also changed by now? Maybe BT Retail have a different procedure than plusnet?

So what are my options? Just take it on the chin?

Well I'm sorry but I don't understand the vagaries of BT's procedures so you might as well wait and see what happens.

By the way it would be really really REALLY useful if you would register an account and log in, it's a pain keeping track of anonymous postings.

And it's a darn sight easier for them to post as well once registered as they don't have to do capchas.

Well well over 10 days since my approach to BT Care and my line is still not uploading higher than 10mb despite a good sync rate and IP profile of 20000.

Now the fake 10 day training period has expired I will be contacting BT again, wonder whats up with it?

In reply to a post by Scoot:

Now the fake 10 day training period has expired I will be contacting BT again, wonder whats up with it?

Ah, didn't you know about the second 10-day training period?

Did you resolve this ?

Not yet, BT Care did ring me back but I was not available to pick up and I havent contacted them back yet. Im still what seems to be throttled at 9mb/s even tho my sync rate is 20.