It sounds as though something was done on Friday after you called ... but as the Tech said there was still a fault which he has now removed.

So, just over 1 working day ... rather that the three or more for a residential service fault. It is why Business service is more expensive.

Well, interesting thing is I didn't call, I just reported the fault on bt.com originally. In the afternoon I reconnected the modem again and it seemed to work fine. Today after the engineer resolved a battery contact problem my attainable rates shot up a bit.

Unfortunately however, I can't get the helpdesk to reset the profile, so could be stuck at 60/20 as I believe DLM is frozen . I had considered contacting the mods on that forum but I expect they'll come to the same conclusion as the helpdesk, in that my line is achieving slightly above the estimated speed, and so can't justify resetting the DLM profile even though my line could achieve more.

Edited by Ixel (Tue 20-Nov-12 13:43:19)

That doesn't sound like a very intelligent response to a customer whose DLM setting is due to a fault, whatever the estimate. An estimate is an estimate, not the eleventh commandment.

I'm not sure a banded profile cannot auto-correct after several weeks stability. Let us know if it does, please .

Will do. In the past I've seen a banded profile go up within a matter of days being synced, but that was when I had some form of INP and interleaving depth greater than 1. I'll give it a few weeks and if there's no improvement I'll make a post here again, or if it did improve I'll do a post here again. Either way, if it hasn't improved after a few weeks I'll contact BT Business again until I get this sorted, as the engineer was more than happy to request a profile reset but sadly he didn't have an OGA number due to the type of fault that was reported, so the service center couldn't do it.