In reply to a post by shalom2005:

No I'm not trying to speed up DLM. Please see the start of my thread!

There's nothing at the start of the thread that says you're not trying to speed up DLM

In reply to a post by shalom2005:

I know they are trying to help, but as my modem is now syncing and I'm just waiting for the DLM to return my speed to the normal 60 Mbps, is an engineer visit going to help at all??

Let the engineer visit. The last time I had a visit, he spent an hour here, did lots of tests, spent a long time on the phone and my speed has been higher ever since - my longest ever period syncing at over 70Mbps and with no interleaving, nearly two months now.

Okay thanks for that then, I'll request a visit then.

Go ahead with the engineer visit, when he is on the premises he can request a DLM reset which should your speed come back.

Edited by deleted (Tue 04-Jun-13 20:00:25)

Thanks Ryan, I'll try that, but the last time I had a similar issue in April the OR guy said a 'reset' was not normal or easy to do. That's why, as I now have a (slow) connection I could wait.

The other issue is by the time they visit, my speed my well have gone up again.

The engineer can request the DLM to be reset, it's very easy to-do. He will only do it if he feel it's needed. The NGA HelpDesk (where he will request for the reset) can also deny to do the reset if they feel it isn't needed. Though as mentioned it's always good to make sure your line is testing fine after a fault... so the engineer won't be wasting time.

Not quite correct.
The DLM resets on FTTC are now done by the engineers themselves, however they will only be done if required, ie they have fixed a hard fault, and the difference between the actual sync rate and maximum achievable is pronounced.

In reply to a post by Zarjaz:

Not quite correct.
The DLM resets on FTTC are now done by the engineers themselves, however they will only be done if required, ie they have fixed a hard fault, and the difference between the actual sync rate and maximum achievable is pronounced.

So what is 'pronounced' - it that below the 16 Mbps quoted on the BT Wholesale test as an 'acceptable range'?

In reply to a post by shalom2005:

So what is 'pronounced' - it that below the 16 Mbps quoted on the BT Wholesale test as an 'acceptable range'?

No, it will mean below the speed which the engineer has determined the line is capable of.

Edited by kasg (Wed 05-Jun-13 19:15:00)

Oh, well that's something. My line is capable of between 66 Mbps (when first activated in January) to a stable 60 Mbps (between January & May). Currently 44 Mbps with a high ping of 40 ms (interleaving on I think) usually 15 ms.

My only concern is time the appointment arrives (maybe Tuesday next week), the line may be back to normal again. Means staying in for nothing! (Hate DLM!!)