Was a general comment that people here are happy to explain if people ask

In reply to a post by shalom2005:

Do you think the ticket I raised with Plusnet should be left open until the fault is cleared?

I vaguely recall that Plusnet's tickets are auto-closed if not updated within 14 days.

I had to specifically request that one of my tickets should remain open when I had an intermittent fault last year that meant it wasn't necessarily being updated regularly.

You may wish to check that with one of Plusnet's staff members (just in case).

Thanks everyone. Well they said they will 'leave to the support team to decide'.

As the fault is still open with....Open Reach I don't think Plusnet can close it. I've noticed this morning that already my (reset) profile has dropped 1 meg from 56.64-55.51, but the 582n router did not notice in the log!

I to ask questions on the ticket that fail to get replied to. To be honest it's easier to ask on the forum or PM a member of staff

Could someone on this forum please explain this in plain language?

"Notes - EU complaining of slow Upload speed , alleges it previously was 17Mbit/s now below 10MBIT/S . Internal connections and setup inspected all OK. There is a battery contact fault proving to D side battery . Unable to clear , furthering this fault back for DT , UG skilled engineer required to investigate. *Note* PCP 2 currently being shifted. Fibre ports are apparently teed between DSLAM. Suspect this is causing PQ test errors , may not be to get good PQ test .currently under 10 Mbit/s Download OK. 58 Mbit/s

BT have cleared the fault as resolved when clearly it is not

assigning to my pool"

The OR engineer did say he will pass it to a more experienced member of staff to investigate further. Just wondering what the technical jargon means? Many thanks.

Are you telling us old stuff there, filling in earlier posts, or is that something new?

No this is new on my ticket. It's the report back from yesterdays OR engineer. However I now have another update saying another engineer has said today that there is no fault & my line is 'stable', when in fact my Upload speed has dropped from 17.4 to 7.4 Mbps.

Plusnet said they will 'monitor' my line. How can two engineers say opposite things ?

All OK in the premises. Battery contact fault on the D (distribution) side, between you and the street cabinet.

Battery contact, in laymans terms, the exchange battery of another circuit is leaking on to your pair of wires. Most likely cause, a wet joint, with poor insulation on your wires allowing the fault.

The engineer has passed (furthered) the task to diagnostic testing (DT) Most likely on advice from the FTTC service management centre.

The engineer does not have the skills to fault the underground network (socket jockey)

Sounds like your cabinet is being shifted from one location to another, no mean feat whilst maintaining the connections within, during this process at some point, your pair will be teed, so appears in both old and new cabinets, he suggests that this may be the cause of some/all of the faults reported during his (PQ) pair quality test.

In theory, the pair should have been testing OK before the CP was allowed to raise a fault on the FTTC circuit, I wonder if the now apparent battery contact is the result of the cab changeover ?

The two separate lines beneath have, I suggest, been added by the CP.

Hope this helps.

Many thanks Zarjaz. That helps a lot. The work on the cabinet is expected to last for several weeks, so, hopefully when it is done my line will return to normal (ish!), otherwise I'll raise another ticket with Plusnet.

Thanks again.

What does "teed" actually mean in these circumstances?

That there are 2 different E-side cables back to the exchange? The E-side being moved over to a new PCP cabinet, with a (temporary) tie cable between old & new PCP's?

It sounds strange that this whole process is going to take weeks. It sounds like there's a lot of ancillary work going on too - cables being added or removed down other routes. Or perhaps a duct is full, and changes can only be done gradually.

What does "teed" actually mean in these circumstances?

So, for whatever reason the cabinet is being relocated. This is no mean feat, as is to be done with no loss of service to the punters connected to it.

Before I go off on one of my rambling explanations, lets get my jargon clear, cab 1, the original cabinet and terminations, cab 2, the new one. Cab hole, the underground cable chamber holding all the current cables. Hopefully you are all up to speed with the terms E and D sides.

Cab 2 installed and new ducts run in to the cab hole.

Although records exist, a 'picture' is taken of all the existing terminations in cab1, tracing the jumpers out from E to D.

New cables are pulled in from cab hole to cab2

The existing E and D side cable joints in the cab hole are opened or have joints made in them.

So now the 'teeing' begins.

E side 1 in cab1 is three way crimped to E side 1 in cab2 in the joint in the cab hole. At this point the pair splits in the joint going to two separate points, this is repeated for say the first 100 pairs.

All this is repeated till everything is duplicated in both cabs, then the new jumpers are run from new E to new D's in cab2, once complete, the tee's are cut away.

All this takes time, and lots of it.

Factor in also the new added complication of FTTC cables and additional jumpers.

It could certainly give issues with FTTC services, and may even be the location of the OP's battery fault.

Got that ?